Progent's support services for software/firmware update management provide organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, such as printers, network infrastructure appliances like routers and Wi-Fi APs, and IoT devices like alarms and robotics.
Progent's certified Office and Microsoft 365 experts can assist companies to incorporate Microsoft Office desktop and Microsoft 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a seamless productivity solution that offers fast return on investment and promotes better business outcomes. Progent can help you to integrate Microsoft Office or Microsoft 365 applications with one another and with other key Microsoft platforms such as SharePoint, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues with different versions of Microsoft Office and offers customized online instruction to individual users or teams.
E-Mail Guard represents a comprehensive solution for blocking spam and virus attacks. E-Mail Guard handles the protection and management of corporate email by offering constantly improved spam and virus blocking, policy administration, content filtering, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and reporting tools as well as outgoing email testing to help you fix your email environment and define and regulate company security policy.
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or modernize .NET apps rapidly and at low cost.
Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a single soultions for financials, inventory control, operations control, project management, purchasing, sales, supply chain management, and business analytics. Progent's Dynamics 365 Business Central/NAV experts can assist your organization to manage your legacy Dynamics NAV environment or migrate efficiently to a cloud-hosted, onsite, or hybrid deployment.
Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to suit your unique business needs. Progent's Microsoft consultants provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting support for secure, corporate-wide information sharing as well as interfacing with Customer Relationship Management programs.
Progent's Microsoft-certified consultants can assist your company to streamline desktop PC change and update management by delivering expertise with administration solutions that include Microsoft System Center Configuration Manager, Systems Management Server, and WSUS.
Progent's team of application experts can provide in-depth support, custom programming, integration help, and webinar training for leading applications covering key areas including ERP, general accounting, business reporting, web application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting services online, Progent can assist clients anywhere in the U.S. to avoid the time and expense related to travel and on-premises visits without compromising the effectiveness of consulting support.
System Center Configuration Manager automates software provisioning at scale, centralizes compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, enables safe end-user self service, and delivers a single control mechanism for managing multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist you with any aspect of planning, installing, operating and repairing a SCCM solution for on-premises, cloud-based, or hybrid networks.
Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, enhancing and repairing Microsoft SCOM environments and offer organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to help you to fix critical problems uncovered by SCOM 2012.
Progent's Microsoft certified consultants can assist your company to evaluate Windows 7 to verify application and driver compatibility and to determine its performance and reliability operating in your environment. Progent's consultants can also help you to assess the likely business advantages of moving to Windows 7. If Microsoft Windows 7 fits your business, Progent can assist your IT organization to design and execute a smooth upgrade to Microsoft Windows 7 from a your current version of Microsoft Windows.
Progent's Cisco-certified SIP infrastructure consultants can help you to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective remote or onsite support to assist businesses to move efficiently to a productive unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.
Progent can deliver comprehensive online consulting for all major technologies common to small business information networks and allows you to outsource an array of vital, as-needed services including a part-time Chief Information Officer to offer senior-level IT design and negotiating capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus protection as a managed service, best-practices project management for major projects like site relocations oroperating system migrations, Cisco-certified experts for designing fast and reliable network infrastructure, security specialists to ensure information protection and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to write, enhance, or repair business applications.
Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, optimize, manage, and debug computer networks that incorporate telecommuters.
Progent offers Windows Cluster Server expertise to help your business utilize non-stop clustered servers that can deliver 100% operation. Windows cluster servers for fault-tolerant systems include Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Server Cluster. By assisting you t create fault-tolerant clustered server environments powered by Microsoft Windows Server 2003 Cluster, Progent's Premier Windows professionals make sure that your high availability server clusters are configured to optimize the strategic value of your computer network.
Progent offers cost-effective online and onsite support to help organizations to migrate any part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow the use of Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
Progent can provide comprehensive help for every phase of your Exchange 2010 upgrade with services that include end-to-end project management services, site prep, project planning, cost estimates of new software licenses and hardware needed, recommended sourcing, pilot testing at customer site or at Progent's test facility, managing transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the previous system, and training for client's support staff and end users.
Network monitoring ordinarily consists of tracking a network's resource utilization in order to identify throughput bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux and can be deployed to observe mixed-platform environments where UNIX and Windows coexist. Progent's system integration engineers can help you use both these tools to tune and repair your network. Progent's Linux consulting services offer small companies and developers assistance with managing and supporting UNIX and Linux systems that coexist with Windows-based technology.
Progent's ransomware consultants can assist your business to assess your ransomware defenses, monitor and guard your network, help with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's private cloud hosting service allows small and midsize organizations to run mission-critical applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restore. Smaller organizations can use Progent's private cloud hosting service to avoid major capital costs for the acquisition, maintenance, and operation of computer equipment and data center facilities while benefiting world-class levels of network reliability and security.
Progent's Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for intelligently coordinating people, groups and information. SharePoint Server provides a central spot for your workers or customers to access, organize, distribute and manipulate relevant information, files, and applications and to interact with other people. Microsoft SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge they've developed in a manner that makes data convenient to locate, retrieve and apply. Progent's SharePoint experts can assist you to manage your current SharePoint ecosystem or migrate to the current version of SharePoint.
Progent provides Windows Cluster Server expertise to help your company deploy zero-downtime clustered servers designed to deliver 100% uptime. Windows cluster servers for zero-downtime systems include Windows Cluster Server, SQL Cluster Server, and Exchange Server Cluster. By helping you build high availability server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent's Premier Windows consultants make sure that your zero-downtime server clusters are set up to optimize the strategic advantage of your IT network.
If you want to update your corporate web site, build internal webs for applications such as human resources or employee education, establish a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's experts can also help you design and manage a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to support your web tools.
Progent offers access to the affordable services of online Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet access solution matches your business needs. Support services provided by Progent include evaluation of your current bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and managing a seamless switchover to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP configurations.
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 access points, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, VoIP phones, and cameras. Progent offers the expertise of seasoned Wi-Fi professionals who can help you to determine the benefits of UniFi products for your environment and help you to plan, deploy, manage, and maintain your UniFi ecosystem.
If your organization does not need immediate online support but you think you will require assistance with your information system in the near future, you can save time and expenses and guarantee that the right IT skill will be available when you want it by getting in touch with a Progent sales agent and signing up as a client. For details, call 800-993-9400 or send email to information@progent.com.
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and advanced services to deliver cutting-edge endpoint detection and response (EDR).
Progent's Microsoft-certified professionals offer technical help and network consulting services for Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's migration, integration, management, and support services for Exchange 2003 Server include planning, deployment, documentation, onsite and remote technical support, Help Desk outsourcing, expert security consulting, and full-service IT outsourcing.
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system applications to match your specific business requirements. Progent's Microsoft consultants offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting services for safe, corporate-wide resource sharing plus interfacing with CRM programs.
SQL Server 2005 offers powerful, standardized tools to IT professionals and network users, lessening the difficulty of designing, deploying, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management solution following leading practices identified by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.
Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent has a team of network consultants located in the Tampa area, and Progent can also provide online expertise from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran disaster recovery/business continuity planning experts. Progent can also help your business to plan and implement a migration to the Flexential facility with services like designing solution configuration, recommending hardware, system setup and validation, debugging, streamlining online management, and educating your network support team.
Progent's Microsoft Office and Microsoft 365 consultants can help companies of any size to incorporate Office desktop and Microsoft 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that offers fast return on investment and promotes better business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 apps with each other and with additional key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also assist you to resolve compatibility issues with various versions of Microsoft Office and can provide customized online training to individual users or teams.
Progent offers affordable online and onsite consulting to help organizations of any size to migrate any part of their critical IT resources to Google Cloud Platform (GCP). This can save time and hardware costs and allow access to Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.
Nagios and MRTG are useful, Open Source monitoring tools that run under Linux and can be used to analyze UNIX/Linux environments, MS Windows systems, or multi-OS systems in which Linux and Windows coexist. The Nagios monitor allows system managers to monitor network services including SMTP, HTTP, SSH, and PING. MRTG lets you track the traffic through SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration experts can assist you to utilize both these tools to streamline and repair your system.
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere-powered virtualization solution for on-premises networks, private and public clouds, or hybrid systems. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, fault tolerance, and disaster recovery.
Progent has a long background providing a full-spectrum of remote network support and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the industry's pioneers in providing expert remote network support and has provided IT support to clients in all 50 states. Online support eliminates travel costs and resolves issues faster than on-premises service calls.
Progent's Cisco CCIE wireless infrastructure experts can provide remote or onsite configuration and troubleshooting support to assist your organization to design, implement, upgrade, tune, manage and debug Aironet wireless access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless APs to work with your unique workplace layout, building structure, and anticipated network traffic.
Microsoft 365, previously called Office 365, is Microsoft's expanding family of client productivity applications and cloud-hosted services offered on a subscription basis. Microsoft 365 programs and cloud-based services are offered in a variety of subscription plans intended for markets from individuals and households to global enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help you to evaluate the wealth of subscription options available with Microsoft 365 and configure your network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and maintain hybrid solutions that transparently integrate on-premises and cloud-based resources.
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Support services are offered at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Microsoft 365, previously branded Office 365, is Microsoft's extensive suite of productivity programs and cloud services available on a subscription basis. Microsoft 365 applications and cloud services are offered in a variety of subscription plans intended for customers from students and home offices to enterprises. Progent offers quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to understand the many subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to build and manage hybrid ecosystems that transparently combine local and cloud-based products and services.
Progent's consultants can provide Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and iPad management, or moving to iCloud services. For computer environments built solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and supporting a network infrastructure that is reliable, safe, fast and able to achieve your company's objectives.
Progent's expert solution designers and software developers can help your business to build customizations to Microsoft GP/Great Plains that support the special requirement of your business while retaining the benefits of Windows integration. Progent can also offer expertise with a selection of software development tools that can be utilized to build integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent's Cisco-certified wireless networking consulting experts can assist organizations of all sizes to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the performance, coverage, capacity, scale, security and ease of management needed for transparent access between wireless and wired network infrastructure. Progent can provide affordable online and onsite consulting services for both legacy and current 802.11ac Aironet APs and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor Aironet APs.
Offsite Workers Endpoint Management Support and Integration
Progent provides several essential kinds of Helpdesk support including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your clients easy access to a dependable technical group with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Help Desk a positive image as a solid contributor to company productivity. Progent's goal is to resolve and not simply record problems.
Progent's Microsoft-certified SQL Server 2019 experts can assist you to assess the business case for upgrading to SQL Server 2019 and can provide fast remote or onsite access to consulting experts in solution planning and integration, software development, database administration, and network security.
Progent's Microsoft-certified experts offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server and Configuration Manager, Microsoft's solutions for change and deployment management. Configuration Manager 2007 is the new title for the change management solution previously known as Systems Management Server. System Center Configuration Manager 2007 offers a range of enhancements to SMS Server 2003 including comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified consulting professionals can help you use SMS 2003 or Configuration Manager 2007 economically for automated OS and application deployment, security patch control, application metering, and licensing reconciliation. Progent's engineers can also help you to migrate smoothly from Microsoft Systems Management Server to Configuration Manager 2007.
The CISA accreditation is a prestigious achievement that signifies mastery in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that candidates undergo a comprehensive test given by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit consultant able to help companies in the areas of IS audit process, IT administration, systems and infrastructure ROI, IT support, protection of information resources, and business continuity planning.
If you have a company information system with 10 to 50 network users, Progent's IT outsourcing services free your organization from dependence on an individual independent consultant while giving you cost-effective and dependable access to enterprise-class technical expertise. By providing network support service when you require it, offering specialized knowledge for critical technologies, delivering unique support such as 24x7 server monitoring, and billing only for support you use, Progent offers you an economical solution for optimizing the business value of your small office network. Progent is the intelligent way for small organizations to build and support a robust and secure information network and to benefit from fast access to the experienced consulting typically available only to enterprises who can support a sizeable internal IT group.
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to design custom line-of-business programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that allow you to track your business more effectively, turning raw data into useful insights into your business.
Microsoft Lync 2013, renamed Skype for Business, allows organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a BYOD computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony across a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist your company to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your IT team and users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with key Microsoft 365 apps such as Outlook and PowerPoint.