Cleveland Expertise for IT Service Companies
Temporary Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Cleveland
Progent's consulting services for network service organizations in Cleveland Ohio enables your company to offer your customers Progent's consulting and Help Desk Call Center support under your brand as a transparent augmentation of your regular network services team. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your clients, and improve your bottom line.
Progent's nationwide team of network experts, PC support technicians, network admins, and data security professionals have worked as seamless extensions to the support staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and protect your branding.
Progent is an IT consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT support organizations do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations an economical way to retain their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features available with Progent's Call Center and ticketing solution allow you to increase your support workload, the range of technical issues your business can handle, the number of geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite service in larger metros is offered throughout the country at extra cost.
- You have full control of your clients and invoicing.
- Your customers submit incident reports using your custom branded Internet portal, a toll-free phone number, or by directing a message to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a single source for virtually all IT expertise your clients may need. You can build your staff and core in-house competencies steadily without being forced to decline opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, responding to your coordination, and bills you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Reporting: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are fully documented. This enables you to transfer service assignments to internal consultants when you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can quickly and safely accept more opportunities beyond your core fields of expertise and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service firm by offering more services to more customers under your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable resource for expanding your IT service operations.
- Rapid Problem Escalation: With a sizable team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Keep Your Customers Satisfied: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Remote Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective remote support cuts costs and produces fast results.
- Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Cleveland, Ohio Organizations
Progent's veteran roster of certified consultants can provide Cleveland, Ohio companies a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud
- Online Network Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Integration
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for Network Service Firms in Cleveland, Ohio To learn additional details about Progent's reseller program for network service organizations in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Services Microsoft Small Business Server
Microsoft Small Business Server 2011 On-site Support
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer consultant with hands-on background designing and integrating seamless, comprehensive business network environments. Progent's SBS Server consultants have an average of over 10 years of background supporting business networks based on Microsoft platforms. This experience assures you success in deploying, administering, and repairing IT solutions that incorporate the Small Business Server package of servers and productivity software.
Data Center Colocation Remote Support Services
Colocation Selection Help and Support
Colocation data centers allow businesses to share enterprise-class facilities for housing network equipment that runs vital applications and services. Progent's Microsoft and Cisco premier consultants can help your business with all facets of your colocation strategy such as selecting and migrating to a colocation facility, creating network topology, defining required equipment, on-site and remote maintenance, setting up remote system administration, and training your IT personnel.
IT Consultant ISA 2006
Internet Security and Acceleration Server 2006 Support and Setup
ISA 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching platform for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's certified ISA Server experts can help you plan, rationalize, pilot, install, customize and support the Standard or Enterprise version of ISA Server on your information system.
Immediate Microsoft Exchange Server 2016 Upgrade Professional
Exchange Server 2016 Migration Planning Online Help
Progent can help you in all facets of your migration to Exchange Server 2016 including planning HA infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Cloud Migration Services
Best Ransomware Hotline Information Technology Management
Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
Microsoft Operations Manager Case Study
Operations Manager Case Study
Before Progent's Microsoft Operations Manager solution, system issues were handled reactively, after workers were impacted by them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent is now able to fix network troubles before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class availability, safety and productivity.
Top Rated Conti ransomware recovery Consultant Services
DopplePaymer ransomware recovery Consulting Services
Progent's seasoned ransomware recovery experts can help you to rebuild an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Private Cloud Integration Consultant
ProSight Virtual Server Private Cloud Hosting Professionals
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in a solution that delivers the highest degree of dependability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting and management services are built upon proven virtualization technologies that enable small businesses with multi- platform IT systems to economize dramatically on the expense of capital equipment, system maintenance, and network administration while benefiting from world-class reliability and an unmatched level of vendor independence.
Computer Consultants Rhode Island
24-Hour IT Consulting Company Wyoming
Progent's Technical Response Center offers national extended hours remote troubleshooting for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer after-hours phone help and remote secure computer connection to isolate and repair network problems rapidly and economically. The breadth of technical experience available from Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult network issues to appropriate specialists as required. For critical issues, the Technical Response Center tries to respond to your request for support in less than one hour.
Meraki MR53 Access Point Integration Services
Meraki 802.11ac AP Migration Technical Support Services
Progent's Meraki Wi-Fi access point experts provide remote and onsite support services to help organizations of all sizes to design, install, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers identical access, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their mobility or computing device.
Security Audit Services CISA Certified
CISA Certified Cybersecurity Audit Consulting
The CISA accreditation is a recognized qualification that signifies expertise in information system security auditing. Certified by ANSI, the CISA accreditation has candidates pass an extensive test given by the ISACA professional association. Progent offers the services of a CISA-Certified Cybersecurity audit professional able to help companies in the fields of information systems audit process, IT enforcement, network assets and architecture ROI, IT support, safeguarding of data resources, and business continuity planning.
Security Organizations Security Penetration Testing
Cybersecurity Penetration Testing Information Technology Consulting
Stealth penetration checking is an important component of any comprehensive IT system security strategy. Progent's security experts can perform thorough penetration checks without the awareness of your organization's in-house IT resources. Stealth penetration testing shows whether existing security defense tools such as intrusion detection warnings and event history analysis are correctly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, stolen credentials, skipped patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks typical of the latest versions of ransomware.
Microsoft Exchange Upgrade Technical Support
Exchange 2000 Server Upgrade Integration
Progent is one of the most expert information technology consulting firms for creating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small companies get the full benefits of Exchange Server 2000 under typical scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Security Penetration Testing Evaluation
Top Cybersecurity Penetration Testing Auditor
Stealth penetration checking is a key part of any overall IT system security plan. Progent's security experts can run thorough penetration checks without the awareness of your organization's internal network support staff. Stealth penetration testing uncovers whether current security monitoring systems such as intrusion detection warnings and event log monitoring are properly set up and consistently observed. Progent can implement ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, skipped patches, and ill-advised product defaults can be chained together by hackers into the multi-vector attacks typical of modern strains of ransomware.
Catalyst 2900 Switch Setup and Support
Catalyst 2960 Switch Network Engineer
With the Catalyst line of switches for small and mid-size businesses, Cisco enables companies to gain the full benefits of adding intelligence to their networks. Cisco's switch product line allows you to deploy capabilities that make your IT network highly available to handle real-time needs, scalable to facilitate future growth, safe enough to protect restricted information, and designed for differentiating and controlling traffic flows to optimize system operations. Progent's Cisco certified engineers can show you how to select and integrate Catalyst switches that make sense for your company. Also, Progent's CISSP certified security specialists can help you create a comprehensive security plan and set up Cisco switches so they help enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 switches.
Meraki WiFi 6E Access Point Online Support Services
Meraki Network Consultant
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco devices for centralized management.
Outsourced Programming Amazon Web Services integration
Programming Companies Amazon AWS integration
Progent offers cost-effective online consulting to assist businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy cloud-based or hybrid cloud networking models that seamlessly integrate Amazon AWS services. Progent offers occasional expertise to help you to overcome technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on time and on budget.
F5 Networks 3DNS Computer Consulting
Fault Tolerant Load Balancing Support and Setup
Progent offers high availability load balancing support covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.
Best Microsoft SQL Server 2016 Information Technology Outsourcing
Microsoft Sharepoint Server 2016 Service Providers
Progent's Microsoft-certified experts can provide computer help and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support team can help you plan, deploy, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Emergency Design .NET Software
.NET iOS Design Firm
If you want to revamp your corporate web site, build internal webs for purposes such as HR or worker education, establish a high-impact web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's consultants can also help you design and manage a secure, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to support your web tools.
Microsoft CRM Consultant
Microsoft CRM Specialist
Microsoft CRM helps small companies build positive customer interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help improve selling success and deliver steady, efficient customer service. Progent can set up the optimal network environment, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service data.
