Besides offering fast access to guidance from high-level network professionals and subject matter experts (SMEs) to assist Mexico City, México organizations to resolve discrete IT issues or strategic initiatives, Progent can provide temporary staff augmentation to deliver more broadly defined services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing makes it possible for organizations to respond to anticipated or unplanned increases in demand for IT services, which may be caused by situations like mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Temporary staffing can also fill voids left by the absence of in-house staff members because of vacations, illness, termination, etc.

Advantages of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services give businesses the ability to respond to increases in requirements for IT personnel without dealing with the costs and delays that come with vetting and hiring professional IT help and without the burden of increasing your permanent staff size.

Important features of Progent's short-term staff augmentation services include:

  • Rapid access to proven network professionals
  • Easy initiation, termination, and re-engagement of services
  • Transparent augmentation of your in-house network support team
  • Comprehensive documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
  • Close relationship with a world-class, full-spectrum resource for IT support
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion alternative that enables IT groups to share the responsibilities of Call Center support transparently between their in-house IT personnel and Progent's extensive team of technical support experts. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Call Center service is a collaborative support alternative based on by the leading group professional services tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network services for businesses of all sizes throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Mexico City, México Companies
Progent's nationwide roster of certified engineers can provide Mexico City, México companies a wide range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Contact Progent for Temporary Staff Augmentation for Mexico City, México Organizations
To learn more about Progent's temporary supplemental staffing services for Mexico City, México organizations, call 800-993-9400 or visit Contact Progent.