Pittsburgh At Home Workers Integration Support and Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Pittsburgh company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services that go from as-needed expertise for helping you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.
Progent can help Pittsburgh, Pennsylvania businesses to with any facet of building a high-functioning remote work environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A rapid, organization-wide switchover to a teleworker workforce, which could be driven by a pandemic or as an element of a disaster recovery process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's extensive team of online technical support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Augmentation Service enables your business to augment your current Support Desk team by splitting delivery of Support Desk support services seamlessly between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class IT support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Pittsburgh, Pennsylvania business, phone
An index of content::
Urgent Network Engineer Apple OS X
OS X Integration Support
Progent's experts offer Mac users a range of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email expertise, network protection services, and custom education. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone integration and Apple iPad management, or migrating to Apple's iCloud. For computer environments built exclusively on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, configuring and maintaining a network environment that is reliable, secure, efficient and aligned with your organization's business goals.
wireless VoIP phone and Aironet APs Technology Consulting
24-Hour CCIE Certified Help and Support wireless VoIP phone integration
Progent's wireless IP phone configuration experts offer online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that can range from debugging the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Internet Access Specialists
Comcast Business Class Cable Internet Consultants
Progent offers access to the affordable support of online Internet connectivity experts to assist your company to evaluate or enhance your ISP services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Network provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.
Microsoft Expert Solaris with Windows Consultants
Windows and UNIX Specialists
Progent's UNIX platform consulting services offer small and mid-size businesses and software developers support for administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered networks. Progent offers your organization contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you an easy one-stop consulting firm to help you build and manage a secure and reliable mixed-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Antivirus Small Business Subscription
Antivirus Technical Support Services
E-Mail Guard is Progent's economical antispam and anti-virus solution that offers small companies enterprise-quality defense from spam, viruses, DHA attacks, and other varieties of email-borne attacks on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive library of web-managed antispam and antivirus services that defuse email assaults before they are able to breach the company firewall. Perimeter Manager also lets administrators track and control their e-mail systems, regardless of server vendor, hardware type, or data center location.
Microsoft Skype for Business 2015 Support
Skype for Business dial plans Consultants
Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network (PSTN) calling. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support to help you to maintain and repair your existing Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Offsite Employees Helpdesk Services Network Consulting
Work at Home Helpdesk Services Integration Support
Progent can provide small and medium-size businesses supplemental or fully outsourced Help Desk support services for offsite workers.
Integration Hybrid Microsoft 365 Exchange integration
Microsoft 365 integration with on-premises environments Technology Consulting Services
Microsoft 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other Exchange infrastructure to lower capital expense and management overhead. You can deploy Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online support to assist your small businesses to evaluate the potential advantages of Microsoft 365 Exchange Online, plan a solution that fits your functional requirements and budget, implement a non-disruptive migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and provide as-needed consulting and technical support.
Microsoft Expert scom 2016 Exchange Server integration Help and Support
24 Hour scom 2016 gateway server Remote Technical Support
System Center 2016 Operations Manager helps to ensure consistent performance and maximum uptime for critical applications by offering centralized, cross-platform monitoring of IT resources deployed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers world-class online and onsite support to help organizations of any size to design, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring products, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also show you how to expand your SCOM 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Best Microsoft Experts Remote Technical Support SBS
Microsoft SBS Server Consultant
Microsoft Small Business Server is an affordable suite of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The IT sophistication of the Microsoft .NET products bundled with Small Business Server 2011 requires a network consultant with real-world experience planning and building seamless, comprehensive business network solutions. Progent's Small Business Server professionals have an average of more than 10 years of experience integrating business systems based on Microsoft platforms. This experience ensures you success in deploying, managing, and repairing network environments that incorporate the Microsoft SBS Server package of servers and applications.
Technology Consulting Cisco ASA and VMware
ASA and PIX Firewall Support and Help
Progent's certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services including architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-level products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and high reliability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security holes.
Technology Consulting VPN
Remote Access Technology Consulting
Cisco's network security and remote connection technology for small companies offer a complete range of manageable security solutions to help protect your local and remote information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who are able to help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that fit best with your business goals.
Online Support Services SIP Trunk Failover
SIP Trunking Online Technical Support
Progent's Cisco CCIE-certified SIP integration consultants can help organizations of any size to design, integrate, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based IP PSTN trunks and can provide affordable online or onsite expertise to help businesses to move efficiently to a modern communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business or Lync for access to a SIP-based IP PSTN trunk.
Meraki 802.11ac Access Point Support
CCDP Certified Meraki MR20 Access Point IT Consultant
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco devices for streamlined management.
Virtual Server Consulting
Technology Consulting Server Consolidation
With virtual server technology, businesses are able to operate multiple virtual servers on a single physical server. Virtualization technology allows IT organizations to gain all the advantages of server segmentation, but without the expense that goes with buying extra server hardware. Virtual servers are also the critical technology for private clouds, which provide important benefits such as reducing the costs of hardware, datacenter facilities, and management while enhancing data protection, network reliability, and disaster recovery. Other important server management technologies include network monitoring software, Microsoft WSUS, and remote system management hardware. Progent's certified server management specialists can assist you in all areas of server virtualization and administration to enable your business to contain costs and save time.
Open Now Penetration Testing Network Consultant
Stealth Penetration Testing Security Company
Stealth intrusion checking is a key component of any overall IT system security plan. Progent's security experts can run extensive intrusion tests without the awareness of your organization's in-house network support staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident warnings and event log analysis are correctly configured and actively monitored. Progent can implement continuous autonomous penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and ill-advised product defaults can be chained together by hackers into the multi-front attacks typical of the latest versions of ransomware.
Microsoft Exchange Migration Information Technology Outsource
Microsoft Mail Small Business Network Consulting Firms
Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, provide fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support services can aid you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.
24x7 Nephilim ransomware recovery Consulting Services
Ryuk ransomware recovery Consultants
Progent's seasoned ransomware recovery consultants can assist you to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
CISSP-ISSEP Security Professional
CISSP Certified Cybersecurity Architect Consulting Services
Progent's CISSP-premier network security experts can help organizations of all sizes with any aspect of information system security. Progent can help implement efficient security systems that guard a small business against modern malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile users accessing network resources distributed over multiple physical datacenters and public and private clouds.
Microsoft Report Builder Coding
Crystal Reports Integration
Progent can provide remote and onsite consulting to help your organization with any facet of business intelligence reporting from troubleshooting or modernizing applications to planning and deploying a comprehensive BI solution. Progent's BI consultants can assist your company to support your current BI system, help you to upgrade reports from an outdated reporting platform to a current solution, and deliver as-needed online mentoring to meet your individual needs. Progent's business reporting and analytics professionals can provide expertise in the leading BI reporting tools including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.
Consultants Microsoft Entourage and Exchange
Microsoft Entourage and Exchange Consulting Services
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and transmit email, examine the GAL, copy addresses, synchronize calendars, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.
Microsoft Dynamics Design
Microsoft Certified Partner Dynamics GP Modifier Specialist
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design specialized line-of-business programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that let you analyze your business more thoroughly, turning raw data into useful insights into your business.
Modern Network Security Specialists
ProSight Next Generation Endpoint Protection Online Support
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology by SentinelOne to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats.
Remote Workforce Cybersecurity Online Support Services
Offsite Employees Endpoint Security IT Services
Progent can help small and medium-size organizations to set up endpoint security protection solutions and deliver mitigation services required for remote workers.
Microsoft and Cisco Authorized Expert Network Architecture Security Consulting Services
Multi-site Network Design
For corporations with branch offices in California or any region served by Progent's consultants, Progent's Microsoft-Certified network consulting professionals and authorized Cisco system specialists offer a variety of IT support services such as project management, Sarbanes Oxley compliance, office relocations, enterprise security, network design, on-site or phone-based branch office support, and technical support for colocation hosting facilities. A Progent network consultant can help you design a multi-site network that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Premier engineers can help major corporations plan, integrate and support massive rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and CCNP consultants can assist you to deploy Cisco products for connectivity solutions that combine simple, high-performance, integrated, and remote networking.
CISA Certified Security Audit Consultant Services
CISA Certified Auditor Firewall Configuration
The CISA accreditation is a recognized achievement that represents expertise in IS security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that candidates pass an extensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to help businesses in the fields of IS audit services, information technology enforcement, network assets and infrastructure lifecycle, information technology support, safeguarding of information assets, and disaster recovery preparedness.
Microsoft Desktop Networking Company
Microsoft Desktop Migration Consultant
Progent offers a broad array of affordable support services to assist you to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows, macOS and OS X, or popular versions of Linux. Progent can provide on-premises or online technical support for individual machines or laptops or work with you to plan and carry out a large-scale migration to new or revised OS platforms and applications. Progent can also supply engineers and technical workers to assist you to plan for and complete a company move or merger organized to cause minimal interruption to your productivity.
ISA Server Engineers
ISA Server Technology Professional
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience developing Microsoft-based security solutions for IT networks with multiple locations, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small business plan and deploy a configuration of ISA Server 2004 that meets your information protection needs without limiting your productivity.
IP Address Management Technology Consulting Services
On-site Technical Support ProSight Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues.
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