Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT staff may be slower to recognize a breach and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can achieve inside a victim's network, the longer it will require to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can assist businesses in the Pasadena metro area to identify and quarantine breached servers and endpoints and protect clean assets from being penetrated.
If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Pasadena
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryptors needed to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and TAs require an extra payment for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a major issue according to the nature of the downloaded information.
The restoration work subsequent to ransomware penetration has several distinct stages, the majority of which can proceed in parallel if the recovery workgroup has enough members with the required skill sets.
- Quarantine: This urgent initial response involves blocking the sideways spread of the attack across your IT system. The more time a ransomware assault is allowed to run unrestricted, the longer and more expensive the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes consist of cutting off infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
- System continuity: This involves restoring the IT system to a minimal acceptable level of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and safe remote access. Progent's ransomware recovery experts use advanced workgroup tools to organize the complex restoration process. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to get critical services on line again as fast as possible.
- Data restoration: The effort required to recover files damaged by a ransomware assault depends on the state of the systems, how many files are affected, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus technology used by some of the world's biggest corporations including Netflix, Citi, and Salesforce. By providing in-line malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's ProSight ASM cuts TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if any. Services include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and restoring computers and software services.
- Forensics: This activity involves discovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware attack progressed within the network assists your IT staff to assess the damage and uncovers weaknesses in security policies or processes that should be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is typically given a top priority by the cyber insurance carrier. Because forensics can take time, it is essential that other key recovery processes like operational continuity are pursued concurrently. Progent has a large team of IT and data security experts with the skills required to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the U.S. for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and integrate the surviving parts of your network after a ransomware intrusion and rebuild them quickly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting Services in Pasadena
For ransomware system recovery consulting services in the Pasadena area, call Progent at 800-462-8800 or see Contact Progent.