Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Consultant
Ransomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may take longer to become aware of a penetration and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve within a target's network, the more time it will require to restore core operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help you to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Pasadena metro area to locate and isolate breached devices and protect undamaged assets from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Pasadena
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and basically knocks the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra settlement for not posting this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem according to the nature of the downloaded data.
The restoration process after a ransomware attack involves several crucial stages, the majority of which can proceed concurrently if the recovery workgroup has enough people with the required experience.
- Quarantine: This time-critical first step involves arresting the sideways progress of ransomware within your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes consist of isolating infected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
- Operational continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This process is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complex recovery process. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to put critical resources back online as quickly as possible.
- Data restoration: The effort necessary to recover files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For example, undamaged OST files may have survived on staff desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
- Setting up modern AV/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical AV technology used by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if any. Activities include establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, learning, and using the decryption tool; debugging decryption problems; building a clean environment; mapping and connecting drives to reflect precisely their pre-encryption state; and recovering physical and virtual devices and software services.
- Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to evaluate the impact and uncovers shortcomings in rules or work habits that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is typically given a high priority by the cyber insurance carrier. Since forensics can take time, it is critical that other important activities such as business continuity are executed in parallel. Progent has a large roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to salvage and consolidate the surviving pieces of your network after a ransomware intrusion and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting Services in Pasadena
For ransomware cleanup consulting in the Pasadena area, call Progent at 800-462-8800 or see Contact Progent.