Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may take longer to become aware of a penetration and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve within a target's network, the more time it will require to restore core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Pasadena metro area to locate and isolate breached devices and protect undamaged assets from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Pasadena
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and basically knocks the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee for the decryption tools needed to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra settlement for not posting this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem according to the nature of the downloaded data.

The restoration process after a ransomware attack involves several crucial stages, the majority of which can proceed concurrently if the recovery workgroup has enough people with the required experience.

  • Quarantine: This time-critical first step involves arresting the sideways progress of ransomware within your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes consist of isolating infected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This process is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complex recovery process. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to put critical resources back online as quickly as possible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For example, undamaged OST files may have survived on staff desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
  • Setting up modern AV/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical AV technology used by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if any. Activities include establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, learning, and using the decryption tool; debugging decryption problems; building a clean environment; mapping and connecting drives to reflect precisely their pre-encryption state; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to evaluate the impact and uncovers shortcomings in rules or work habits that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is typically given a high priority by the cyber insurance carrier. Since forensics can take time, it is critical that other important activities such as business continuity are executed in parallel. Progent has a large roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to salvage and consolidate the surviving pieces of your network after a ransomware intrusion and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Pasadena
For ransomware cleanup consulting in the Pasadena area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::

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    Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and support services to help your organization to plan, configure, administer, optimize, and debug wireless networks that incorporate Cisco's Meraki APs. Progent's experts can also assist your organization to design and deploy hybrid environments that integrate on-premises and cloud-hosted resources and that deliver seamless connectivity, enhanced security, unified management, and consistent operation for all your wired and wireless devices.

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    Progent offers customized remote training for a range of client apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the advantages of traditional physical classroom instruction, including instant communication between clients and trainers, but avoids the costs of transportation and the challenge of trying to accommodate the schedules of multiple workers. Available to individuals or classes of any size, Progent's live online training allows the instructor to run the seminar from an online facility while the students can be dispersed throughout a campus or all over the the U.S. Virtual instruction deploys powerful teaching tools such as broadcast white boards, real-time questions, and shared applications. Sessions can be short and personalized to specialized topics or extended in duration and broader in scope.

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    Progent offers a variety of IT service packages for small organizations. These IT outsourcing and server monitoring solutions are built around the proactive problem solving abilities of Microsoft Operations Manager 2007, a state-of-the-art server and IT management software platform that monitors the reliability, throughput, and safety of your network and identifies potential problems before they can bring down your system. With Progent's affordably priced network service programs, small businesses can choose a basic co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.

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    Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your business practices.

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    Progent offers fast and affordable remote access to an authorized Oracle database administration consultant or an Oracle application programmer. Progent can provide advanced database administration services for all versions of Oracle including 10g and 11g and can also help plan, create, update, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Data Guard replication technologies and Oracle Recovery Manager.

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    Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support staff, develop a corporate-wide security strategy, automate network management, help with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent's ransomware consultants can assist you to assess your ransomware vulnerability, monitor and protect your IT environment, help with settlement negotiations with a hacker, and restore a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's certified security consultants can run NodeZero-powered threat assessments to verify your security monitoring and protection tools and policies are correctly set up and effective.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and distribution organizations to manage supply chains and improve the efficiency of key processes to bring products to market fast and adhere to customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or onsite services that can range from as-needed guidance to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, CPQ, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent's Check Point consultants can help you select and configure Check Point Software Firewall software and hardware powered by Check Point's technology to provide an economical and efficient security solution for your IT network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a central stop for continuing network support, maintenance, training, and design expertise.

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    Progent has been delivering SharePoint consulting services since the initial SharePoint product was published more than two decades ago, and Progent has the scope of IT know-how to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your organization; and select the right version of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in individual tasks related to your SharePoint 2013 deployment.

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    Progent provides nationwide remote technical support and troubleshooting services for companies that operate networks based on variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft products. Remote technical support provides maximum return for your information technology dollar by protecting user efficiency and shortening the time charged for computer analysis and repair. Sophisticated online support tools and experienced service specialists and engineers combine to enable Progent to handle most IT problems without squandering time and expense by traveling to your location. In the vast majority of cases your IT problems can be dealt with over the phone or via a combination of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISM premier security professionals to assist you with the most challenging system problems.

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    Progent's expert support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to complete your project quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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    Progent's certified cybersecurity consultants can perform NodeZero-powered penetration tests to verify your security monitoring and protection tools and policies are correctly set up and effective.

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    Progent offers cost-effective remote support to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-based or hybrid cloud networking models that seamlessly integrate Amazon AWS services. Progent offers as-needed expertise to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing to help you migrate to the Amazon AWS platform on time and within budget.

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    Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to plan and deploy an enterprise risk management (ERM) solution based on best practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and budgetary guidelines.

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    Nagios and MRTG are useful, license-free monitoring tools that operate with Linux and can be used to monitor UNIX environments, MS Windows systems, or mixed-OS environments where the Linux OS and Microsoft Windows run side by side. The Nagios monitor lets system support engineers to track system services including SMTP, HTTP, SSH, and NNTP. MRTG allows you to graph the bandwidth in and out of SNMP network devices including processors, routers, and switches. Progent's system integration experts can assist you to utilize both these utilities to streamline and troubleshoot your computer network.

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    Cisco's security and offsite access technology for small companies offer a comprehensive range of manageable security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that align most closely with your company objectives.

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    Microsoft SQL Server 2014 incorporates major enhancements in key areas such as speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises consulting services including system design, configuration, administration, remediation, and application development services to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.

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    Progent's Apple Mac consultants can support the creative aspect of Macintosh computing by providing help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.

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    Progent's Microsoft-certified consultants can provide cost-effective remote support and development services to assist your business to design, deploy, administer, and troubleshoot Microsoft SharePoint 2010 installations that can feature web sites able to function as intranets, extranets, document management tools, blogs, data marts, business analytics, enterprise-wide search, workflows, and other tools to support and enhance teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's popular desktop applications like Office Excel, Word, Outlook, and Visio. Progent can help you to migrate from previous releases of SharePoint or move a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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    ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information.

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