Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to steal its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a break-in and are least able to organize a rapid and forceful response. The more lateral movement ransomware can manage inside a target's system, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Albuquerque metro area to identify and quarantine breached devices and protect undamaged resources from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Albuquerque
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom payment in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional settlement for not publishing this information or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can pose a major issue depending on the nature of the stolen data.
The recovery work after a ransomware penetration has a number of distinct stages, the majority of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary experience.
- Containment: This urgent first step involves blocking the lateral progress of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities include isolating infected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the network to a minimal useful level of capability with the least delay. This effort is usually the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complex restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize tasks and to put vital resources on line again as quickly as possible.
- Data restoration: The effort necessary to recover files impacted by a ransomware attack depends on the condition of the network, how many files are encrypted, and which recovery methods are required. Ransomware assaults can take down key databases which, if not properly closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
- Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering real-time malware filtering, identification, containment, restoration and analysis in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting drives to match precisely their pre-encryption state; and recovering computers and services.
- Forensic analysis: This process involves discovering the ransomware assault's storyline across the network from start to finish. This history of the way a ransomware attack travelled through the network assists you to evaluate the damage and brings to light vulnerabilities in security policies or work habits that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the cyber insurance carrier. Because forensics can take time, it is critical that other important activities like operational continuity are pursued in parallel. Progent has an extensive roster of information technology and security experts with the skills required to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite network services across the U.S. for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP applications. This broad array of expertise allows Progent to salvage and integrate the undamaged pieces of your IT environment after a ransomware assault and rebuild them rapidly into a functioning system. Progent has collaborated with leading cyber insurance carriers like Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Albuquerque
For ransomware system recovery consulting services in the Albuquerque area, call Progent at 800-462-8800 or visit Contact Progent.