Stockton Consulting Support for Network Support Providers
Transparent Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Stockton
Progent's consulting support for network service firms in Stockton California allows your company to provide your clients Progent's consulting and Help Desk support under your company's own branding as a transparent augmentation of your in-house IT support team. These services can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and increase your profits.
Progent's team of network experts, PC support specialists, network administrators, and data security professionals have worked as transparent expansions to the support groups of some of the world's biggest IT support businesses. Progent's range of expertise allows you to broaden the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is a network consulting company with two decades of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service firms features seamless resale to your clients of professional services. Progent invoices your firm directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service organizations do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an economical way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the range of technologies your business can handle, the number of geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in larger metros is available across the country at extra cost.
- You have full control of your customers and billing.
- Your clients enter incident reports through your custom branded Internet portal, a toll-free phone number, or by directing an email to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows you to act as a single source for practically all IT expertise your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, responding to your coordination, and bills you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Detailed Documentation: Progent uses an enterprise-class reporting system to make sure all services delivered are fully described. This allows support group to transfer account responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
- Safely Grow Your Service Practice: You can easily and efficiently take on more jobs outside your main areas of expertise and open additional territories without the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more customers using your own company name.
- Flesh Out Your Services Catalog: Progent can provide top-tier support in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
- Fast Problem Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center support to high-level consulting. Efficient online service saves money while delivering fast solutions.
- Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Stockton, California Businesses
Progent's seasoned team of certified consultants and technical experts can deliver Stockton, California companies a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Support
- Telecommuter Support
- Cisco Network
- Juniper Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Threat Assessment with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Program for Network Service Organizations in Stockton, California To learn additional information about Progent's consulting program for IT service organizations in Stockton, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Sharepoint Server Small Office Network Consultant
Maintenance Microsoft Small Business Server
Progent's Microsoft-certified experts offer computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's support professionals can help you design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
Internet Security and Acceleration Server Onsite Technical Support
MCSE Expert Certified ISA Server Network Engineer
Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds developing Microsoft ISA Server-based security installations for information systems with many sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your small business in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your network protection requirements without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Penetration Testing Consultants
CISSP Certified Expert Stealth Penetration Testing Network Consultants
Stealth penetration checking is an important part of any comprehensive IT system security plan. Progent's security experts can perform thorough intrusion checks without the knowledge of your organization's internal network support resources. Unannounced penetration checking uncovers whether current security defense systems such as intrusion detection warnings and event log analysis are correctly configured and actively monitored. Progent can implement continuous automatic PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and ill-advised product defaults can be chained together by threat actors into the multi-front attacks common to the latest versions of ransomware.
Open Now Checkpoint Forensics Services
Palo Alto Networks Network Consulting
Progent offers organizations of any size expert consulting for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can show you how to create a comprehensive security plan and select the right products from a variety of vendors to support your security objectives while staying within your budget limits.
Microsoft 365 and on-premises Exchange Specialist
Support Exchange admin center
Microsoft supports transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have certain mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on time and within budget.
Largest Windows Server 2012 R2 Security Integration
Emergency Windows Server 2012 R2 Cloud Technology Professional
Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, develop a corporate-wide security strategy, automate IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
QTS Sacramento Data Center Engineer
Specialist QTS Sacramento Data Center
The QTS Colocation Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If you are now using the QTS data center as a colocation site or if your company is planning on moving your primary or offsite backup equipment to Herakles/QTS, Progent can provide a range of affordable services such as colocation relocation, system deployment and upgrades, infrastructure improvements, comprehensive project management services, virtual server configuration, remote network monitoring, automated system administration, software programming, disaster recovery solutions, security evaluation, and the use of Progent's Test Lab.
Oracle Recovery Manager Consulting
Emergency Developer Firm Oracle RDBMS
Progent can provide affordable remote access to a certified Oracle database administration expert or an Oracle application programmer. Progent offers advanced database administration services for all versions of Oracle's RDBMS platform and can also assist you to plan, build, enhance, or fix Oracle database applications based on SQL and PL/SQL. Progent also provides consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
Consultant CISM Certified Cybersecurity
24-Hour CISM Certified Security Management Consultant
Progent offers the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of skill that information security managers are required to master. CISM provides executive management the assurance that those who have qualified for their CISM certification possess the background and capability to provide effective security administration and support consulting.
Cisco and Microsoft Certified Expert Microsoft Azure hybrid cloud solutions Services
24-7 Enterprise hybrid cloud solutions Consultant Services
Progent offers advanced remote support to help companies connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Top Ranked SQL Server Help and Support
SQL Server Replication Technology Professional
Microsoft SQL Server 2005 offers powerful, familiar tools to IT professionals as well as to network users, lessening the difficulty of designing, integrating, administering, and accessing enterprise information and database programs on platforms ranging from mobile devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with real-world expertise and broad knowledge in designing and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Urgent SQL Server 2016 Stretch Database Computer Consulting
Microsoft Online Technical Support SQL Server SSAS
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, data security, high-availability, BOYD support, and built-in analytics and reporting. New features include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Disaster Recovery Test Lab Consultant Services
NLB Test Lab Professional
Progent's Test and Training Lab located at the QTS Colocation Center is available for piloting line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients without adequate internal resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital costs and engineering risk and helps keep vital network projects on schedule.
Online Consulting Telecommuter VoIP
Integration Telecommuter IP Voice
Progent can help small and medium-size companies to deploy VoIP technology to give their teleworkers the advantage of seamless access to the corporate phone system.
ProSight password management Technology Professional
Consultant IT documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
24-Hour CCIE Certified Catalyst Switching Onsite Technical Support
Catalyst Switch Technical Support
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables companies to gain all the benefits of bringing intelligent services to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features that make your network infrastructure highly available to handle time-critical needs, expandable to facilitate growth, secure enough to guard confidential data, and capable of prioritizing and managing all traffic to streamline network performance. Progent's CCIE and CCNP certified consultants can help you select and deploy Catalyst switches that make sense for your business. Also, Progent's CISM and CISSP certified security specialists can show you how to create a strategic security policy and set up Cisco Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Google Cloud AI Building Blocks Consultant Services
Award Winning Consulting Services Google Cloud AI Building Blocks
Progent can provide cost-effective online and on-premises support to assist organizations to move any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow access to Google's cutting edge machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security.
ProSight Reporting Remote Infrastructure Monitoring Network Engineer
ProSight Reporting Network Infrastructure Monitoring Online Troubleshooting
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CCIE Expert Certified ISR Routers Technology Consulting Services
After Hours Catalyst 8500 Online Support Services
Cisco offers an extensive product line of routers including appliances designed to provide the security, performance, and availability required by organizations from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and network availability. Progent can help you select and integrate Cisco routers to build a solid foundation for your network and to make it economical to grow as you add new users, start new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
Immediate Engineer UNIX, Windows
UNIX with Windows Network Consultants
If your business operates a UNIX, Linux, or Sun Solaris environment or a mixed-platform computer system, Progent's CISA and CISM-certified consultants can assist your whole organization in a broad range of security topics including security management practices, security design and strategies, connection control products and methodology, applications development security, business processes security, physical security, communications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that network security professionals are required to master. These certification offer IT management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to deliver world-class security support and consulting help.
Microsoft and Apple Mac Desktop Networking Help
Integration Consulting Microsoft Desktop
Progent can provide a wide array of low-cost remote and on-premises support services to help you to install, manage, and debug workstations and handhelds based on Windows, macOS/OS X, Apple iOS, Android, or Linux.
Symantec Raptor Network Security Audit
Symantec Raptor Auditor
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN products including the Raptor and VelociRaptor line or show you how to upgrade to newer firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security strategy that can incorporate firewall/VPN devices and software, outsourced security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your single source for on-going technical help, maintenance, education, and security consulting.
24 Hour Specialists SQL 2008 Reporting Services
SQL 2008 Analysis Services Professionals
SQL Server 2008 offers powerful, standardized tools to IT professionals and network users, lessening the complexity of designing, integrating, administering, and accessing company data and analytical programs in environments ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
macOS and Exchange IT Consulting
Mac Email client for Exchange Support Outsourcing
Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to get and transmit email, examine the Exchange global address list, import addresses, sync up calendars, and invite fellow workers to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage training.
IT Consulting Companies Progent Management
Progent's Management Design Consultant
Progent's management team includes industry veterans with years of experience providing computer consulting, technical support, and strategic IT planning to businesses ranging from startups to global enterprises. Great service requires great personnel, and Progent stands out by having assembled a management team able to provide businesses with the best service value in the industry.
24-7 Software Recovery Online Power BI Training
Microsoft Desktop Apps Instruction Small Business Network Consultants
Progent provides customized remote training for a range of desktop apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction offers the advantages of traditional physical classroom instruction, such as immediate interaction between students and trainers, but avoids the costs of travel and the challenge of trying to accommodate the availability of many trainees. Offered to individuals or classes of any size, Progent's live online training allows the teacher to run the class from a remote office and the clients can be dispersed across an office or all over the the U.S. Live online learning supports powerful teaching tools like broadcast white boards, real-time questions, and collaborative desktops. Sessions can be short and personalized to specific topics or extended in duration and broader in coverage.
Redundant ISP Computer Consulting
24x7x365 Automatic Fail-over Consulting
Progent's Cisco-certified IT professionals can show you how to create an affordable, 24x7 Internet connection solution that can achieve non-stop Internet access via a broad range of high availability Internet access technologies including high availability BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide CCIE professionals to show you how to apply the most current technology for 24x7 Internet connectivity to create a cost-effective, fully redundant Internet interface with automatic failover and other capabilities to create zero-downtime Internet connections.
