Midland Remote Workers Solutions Support Services
Help Desk Call Center Augmentation and Outsourcing Consultants
Expanding your at-home workforce can have a major effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Midland organization to select the appropriate tools and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services that go from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Midland, Texas businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A fast, enterprise-wide changeover to a telecommuter business model, which could be the result of a pandemic or as part of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services allow businesses to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of remote IT support specialists along with world-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their current trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows you to expand your current Support Desk team by splitting responsibilities for Call Center support services transparently between your regular support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model based on the leading professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide best-in-class desktop support to your telecommuters, refer to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Midland, Texas company, phone
An index of content::
Engineer Polycom Video Conferencing
24x7x365 Professionals Radvision XT5000
Progent can provide the services of a certified engineer with an extensive background integrating products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, expand, or maintain a telepresence environment that protects your investment and maximizes the business value of your information system. Progent also offers the expertise of network infrastructure consultants who can assist businesses of any size to build and troubleshoot a communications network that provides the speed, dependability, security, and scalability required to support your video conferencing/telepresence solution.
Urgent ProSight Infrastructure Management Online Help
ProSight Infrastructure Monitoring Help and Support
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues.
VMware Private Cloud Engineer
VMware vSphere Integration Engineer
Progent can provide the support of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud deployments. Progent offers world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.
Desktop Monitoring Network Consultant
ProSight Remote Server Management Technology Consulting
ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity.
Support and Help Data Protection Manager 2016 and VMware
Data Protection Manager 2016 and SQL Server Online Support
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware protection for key workloads like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to design, implement, manage, and troubleshoot a multi-site backup/restore solution powered by Data Protection Manager 2016. Progent can help you to migrate from a previous release of DPM or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed guidance to resolve challenging issues or provide comprehensive project management support to make sure you finish your Data Protection Manager 2016 initiative on time and within your budget.
Information Technology Consulting Windows 2003 Server
Urgent Windows 2008 Server Professional
The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting team with hands-on experience and in-depth knowledge in planning and integrating seamless, end-to-end network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic objectives. Progent's IT support can assist you with designing, installing, managing, and troubleshooting Windows Server solutions that maximize the business value of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.
Urgent Aironet Access Point Security Network Consultant
Aironet Outdoor Wi-Fi Access Point Technical Support
Progent's Cisco CCIE wireless network consultants offer online or on-premises integration and troubleshooting support to help your organization to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and setup of Aironet wireless access points to work with your unique office layout, construction, and anticipated workloads.
.NET Framework Development Group
Integration Companies DotNET Web Application
If you want to revamp your production web site, build internal webs for purposes such as HR or employee training, establish a powerful web presence for a new venture, or generate line-of-business, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's consultants can also show you how to design and maintain a safe, robust server and communications infrastructure, including remote and wireless connectivity, to support your web solutions.
Technology Professional VMware Private Cloud
Emergency VMware vRealize Orchestrator vRO Specialist
Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud systems. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.
Emergency Microsoft Certified Dynamics GP Power BI Remote Support
Microsoft Dynamics GP Technical Consultant
important features of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you license just the functionality you need, a standardized architecture based on Microsoft technologies to secure your investment and offer a tightly interconnected environment, enhanced reporting services that allow you to monitor all activities, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to business data, the ability to process information from almost any db software or desktop application into Microsoft Dynamics GP, and an open design that makes it possible to create specialized applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Dynamics GP, and can provide experienced GP/Great Plains support professionals to show you how to convert the advanced features of Dynamics GP/Great Plains accounting into a high-value business management solution.
Award Winning SCCM 2012 Outsourcing
SCCM 2012 Software Inventory IT Consultants
Progent can assist your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device management platform or assist you to modify your existing SCCM 2012 environment to support your evolving IT requirements. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by providing expertise with associated Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Cisco Certified Expert Troubleshooting Help Desk Call Center
Help Desk Process Professional
The Help Desk Call Center support delivery model adopted by Progent offers small companies an efficient option to dependence on independent consultants by offering extensive technical knowledge shared by multiple support groups, optional round-the-clock availability of emergency help, escalation capability to world-class experts for handling the most complex problems, service consistency and reliability, quick follow-up overseen by veteran support administrators, a selection of easy-to-use ways for requesting service jobs, plus excellent progress visibility made possible by ticket tracking and available through a web portal.
IT Outsourcing Model Whitepaper
Small Business IT Outsourcing Article
Progent's IT outsourcing services provide affordable network support for medium-size corporations. Whether it involves planning network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT engineering services can smooth out expenses and eliminate risks, permitting IT service budgets to increase in a more linear and manageable manner than is possible by amassing a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers show how Progent can help you create a secure and robust network architecture for your vital Windows-powered applications including Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.
Largest Services Email Virus Fingerprint
Consulting Services ProSight Email Virus Filtering
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
Security Team Intrusion Protection Systems
Top Ranked Security Audit Services VPN Security
Progent provides companies of any size professional consulting for Intrusion Protection Systems and IPsec VPN solutions from major firewall and VPN security companies including Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can help you create a detailed security strategy and choose appropriate products from multiple suppliers to support your security goals while staying within your budget restraints.
Word Markup Specialist
Specialists Microsoft 365 Word co-editing
Progent's Microsoft Office Word and Microsoft 365 Word consultants can provide a wide selection of economical remote consulting services to help you to maintain your existing Microsoft Office Word solution or assist you to upgrade to a newer version of Microsoft Office Word. Support offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between different releases of Office Word, integrating Office Word with different Microsoft Office applications like Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security support, smart phone synchronization, and online training classes tailored for individuals or groups.
Sun Solaris Professional
Consulting Solaris
If your office network combines Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your computers into a cohesive network that allows all your OS platforms to run side by side for simple administration, seamless dataflow, high availability, enhanced performance, and strong security. Progent's Sun Solaris and Windows integration support services include network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network support and troubleshooting, on-site technical support, and Helpdesk outsourcing.
Microsoft Windows Server Essentials and SharePoint Consultant
Technical Consultant Windows Server Essentials Dashboard
Progent's consultants offer cost-effective remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent offers full-service project management support so you can design and carry out an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.
ProSight Reporting SentinelOne Remote Network Monitoring Information Technology Consulting
Best ProSight Reporting SentinelOne Remote Network Monitoring Outsourcing
ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Services Private Cloud Solutions
Consultant Private Cloud Hosting Services
Progent's Private Cloud Hosting service provides comprehensive hosting of a small company's servers in a solution that gives the maximum level of dependability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are built upon proven virtualization architectures that allow small and midsize companies with multi- platform environments to economize dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.
Onsite Technical Support Hyper-V 3.0 Server
Hyper-V Consulting Services
Progent's certified consultants can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your business, perform test implementations to validate Hyper-V's operation with your line-of-business applications, assess your network architecture for optimal performance with virtualization solutions, assist you in migrating to Windows Server 2008 and setting up Windows Hyper-V, educate your IT personnel to track and manage Hyper-V, provide expert consulting help for improving the protection of your virtual servers, design and test disaster recovery procedures that optimize network availability, and deliver ongoing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.
wireless IP phone integration Network Consultant
Network Consultant wireless IP phones and Meraki APs
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for professionals who are mobile within campus, hospitality, health-care or other environments where IT management wants user endpoints that offer more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually demands that IT teams configure and optimize numerous key pieces of your Wi-Fi environment including wireless access points, routers, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified consultants can provide remote and on-premises assistance to help you create and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.
Small Business WAP361 Support Services
Small Business Wireless Access Point Configuration
Progent's Cisco-certified wireless integration experts can help you to deploy, administer, and troubleshoot Cisco Small Business Wireless Access Points.
Integration Support SQL Server 2016 Azure Backup
Consultant SQL Server Management Studio
Microsoft SQL Server 2016 introduces major enhancements in speed, capacity, security and compliance, high-availability, BOYD integration, and integrated BI. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for big data applications, Jason integration, Row-level Security, Mobile Reports, and seamless management of local and cloud resources. Progent's Microsoft-certified consultants can provide online and on-premises support to assist organizations of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.
Case Studies Proxim Wireless
Wireless Integration Case Study
Progent delivered a wireless networking environment that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing separate sites up to 2.5 miles apart and can reach even longer ranges. This wireless solution offered improved performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Online Microsoft Office 365 Training Engineers
Live Online Windows 10 Instruction
Progent's virtual classroom webinars offer small companies the affordability, ease, and flexibility of web-based learning and the proven training techniques of expert teachers who use the latest collaboration software to reproduce real-time, interactive learning environments. Progent can provide online education for key desktop applications including components of Microsoft Office suite such as Excel, Word, Publisher, and Project: Dynamics business accounting and management information solutions including Microsoft Dynamics GP; plus additional popular desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Windows Server 2022 Storage Spaces Direct Remote Technical Support
Windows Server 2022 Storage Replica Support and Help
Progent's certified Windows Server 2022 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2022 that features high availability and that uses a self-hosted system model or a hybrid model that integrates cloud-based Windows Server Online with an on-prem implementation of Windows Server 2022.
SQL Server 2017 Database Migration Remote Consulting
After Hours On-site Technical Support SQL Server 2017 and Excel
Progent's Microsoft-certified SQL Server 2017 consultants can help you to plan and implement a cost-effective migration from your existing SQL Server environment to SQL Server 2017.
Juniper Junos Consulting
Juniper Junos J-Web Computer Security Specialist
Progent's Juniper-authorized network engineer can assist you to plan and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued devices to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to help you to simplify the management and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain networks that include a mix of Juniper's software platforms.
Work from Home Solutions Network Consulting
After Hours Call Desk for at Home Workforce Remote Support
Progent has 20 years of background helping small and medium-size companies to plan, deploy, optimize, administer, and troubleshoot computer networks that support teleworkers.
Consulting Information Risk Evaluation
Professionals Security Scan
Progent offers two ultra-affordable service packages intended to enable small businesses to get an impartial network security assessment from a premier security engineer. With Progent's External Network Security Inventory Scan, a security expert runs a comprehensive test of your network from beyond your firewalled perimeter to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a system scan from a secure machine within your company firewall to uncover vulnerabilities to inside attacks. The two security inventory services are configured and run from a secured external site.
Remote Network Support Consultants
Onsite Support Specialist
For mid-size businesses who need IT support, Progent offers an array of options such as on-site service, remote assistance, off-site Call Center, 24x7 support with remote network monitoring, temporary staffing, business relocation services, application development, and professional consultation. For midsize companies in California or other regions covered by Progent's field engineers, Progent provides professional on-premises support for solving technical problems quickly and economically.
Computer Consultant Remote Workforce Collaboration Software
Work from Home Collaboration Support and Integration
Progent can help small and mid-size companies to configure collaborative applications to make it easy for their teleworkers to engage in productive interaction with colleagues and customers.
Troubleshooting Cisco VoIP phones
Jabber Technical Support
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Exchange 2003 Technology Consulting Services
Technical Consultant Microsoft Exchange Server 2019
Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining messaging solutions for companies in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers security, high availability, easy access for off-site and wireless users, efficient administrative utilities, and productive integration with telecommunications. Progent offers consulting and integration services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010 Server, MS Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 2K. Progent can also help small or medium companies to migrate to MS Exchange 2016 or Exchange 2013 Server.
2500 Wireless Controller Remote Technical Support
CCIE Certified wireless LAN controller Support and Setup
Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless networks by unifying the configuration and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening data security by identifying threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's latest wireless controller solutions.
Computer Consultancy Firm Cisco Firewall
Cisco Firewall IT Specialist
Progent's CCIE-certified networking experts have extensive experience assisting ISPs to design, implement, administer, optimize, and troubleshoot fault-tolerant, extensible network solutions suitable for shared public networks.
CISSP Certified Security NodeZero Certified Threat Assessment Cybersecurity Team
NodeZero Cybersecurity Penetration Testing Security Evaluation
Progent's certified cybersecurity consultants can run NodeZero-powered threat assessments to verify your security monitoring and protection systems and policies are properly set up and effective.
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