Buffalo Remote Workers Solutions Support Partner
System Planning, Setup, Management and Troubleshooting Consulting
Expanding your at-home workforce can have a major effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Buffalo organization to pick the right technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can help Buffalo, New York companies to succeed with any facet of building a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.
Network Infrastructure for Teleworkers
Configuring the network infrastructure needed for a remote workforce can be particularly complicated if you have to manage a combination of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience delivering online support for both legacy as well as modern IT products in remote office venues allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to expertise for making necessary updates. Services offered by Progent to assist you to implement a productive telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to create a safe connection for authorized remote employees to use IT assets situated at your company datacenter or in a public cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your telecommuters to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a telecommuter to see and use a remote computer's desktop. This gives IT managers substantial control over the digital environment of at-home employees and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and support VPN connections, local wireless networks, and firewalls. Progent can provide expert remote consulting for deploying home routers from a range of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by families and visitors, are frequently used by at-home employees to connect to their router for work. This can create performance and security issues. Progent can help businesses to mitigate these issues by delivering services that include Aironet integration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP setup help.
- Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the company network. Vital applications may require backup Internet connections in the event the primary connection fails. Progent offers guidance for selecting ISPs, picking appropriate bandwidth and data volume offerings, and configuring redundant Internet access. Refer to Internet access integration services.
VoIP Integration for an At-Home Workforce
Expanding the corporate PBX environment to include teleworkers is vital to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for IP voice management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice service that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their current Cisco IP voice environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager supports other combined media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and provide online configuration and troubleshooting expertise.
Video Conferencing for Remote Workers
A wide range of video conferencing products from major vendors support online discussions, video conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations use multiple products to accommodate their various partners and customers. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to set up and manage Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features that include voice/video calling, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and help you to optimize your network architecture to host them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a consistent user interface for sharing data and ideas across multiple sites and on a broad selection of endpoint computers. Progent has provided online consulting support for SharePoint and Exchange Server since their original releases and can help businesses to tune these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web entities to facilitate collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and utilities for searching through enterprise-wide business data. SharePoint enables you to create protected web portals that allows at-home workforce to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues can retrieve them safely via a web browser. Included with Office 365, OneDrive enables remote workers to co-author files. Edits made offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for OneDrive, refer to Microsoft Onedrive integration consulting.
Cloud Integration for Telecommuters
Progent offers fast and affordable remote assistance for helping businesses to build, maintain and repair cohesive network models that combine internal data centers, at-home workers, branches, and cloud services. Progent offers top-tier consultant for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve issues with cloud connectivity, authentication, and security.
Microsoft Azure is a popular family of public cloud software and services that enables you to utilize IT infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure offers over 100 services services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting services for Azure, refer to Microsoft Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services available on a subscription basis. Microsoft applications and cloud services are provided in a selection of plans intended for users ranging from individuals and small offices to large enterprises. Progent can provide fast and easy remote contact with experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, go to Microsoft 365 integration services.
Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, on-demand scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has designed Exchange Online to operate smoothly with local deployments of Exchange, allowing you to build hybrid information systems. Progent's Exchange consultants can provide as-needed assistance to get you through challenging IT roadblocks and can also provide comprehensive project management outsourcing to ensure your at-home workers have convenient and secure access to your Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing arena and is the industry's leading provider of cloud-based services. Progent can provide fast and affordable online access to cloud integration consultants who can help your organization to plan, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network model to make sure your users have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud is a popular set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help your organization to deploy VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline access control for remote workers with Google Cloud Identity. Progent's experts can also help your organization to use GCP's unified management tools to administer and monitor your GCP environment. For details, see Google Cloud Platform integration support.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a from-home workforce, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's extensive team of remote technical support experts combined with world-class ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their active trouble tickets, add details, and upload screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service enables your business to expand your current Help Desk Call Center team by splitting delivery of Support Desk support seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home workforce, see Progent's Help Desk augmentation Services.
Cybersecurity for Teleworkers
At-home staff members typically utilize their personal computers and often operate in an unsecured physical space. This multiplies their susceptibility to malware threats and calls for judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of security policies based on leading practices. Progent's seasoned team of cybersecurity support experts can assist you to design, implement and maintain an effective cybersecurity solution that guards critical IT resources in environments that include at-home workers.
Firewalls enable you to build a network that can be securely accessed by local users as well as by at-home workers, mobile users, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and control different permissions to various classes of users and to expand your IT network and adjust your cybersecurity posture as your business evolves and as network attacks grow more complex. Progent supports both new and legacy security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, visit firewall integration and support services.
Remote Endpoint Monitoring makes it easy to watch over the various computers used by telecommuters and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every protected endpoint device, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to identify new attacks at inception. When an attack is discovered, ProSight ASM instantly isolates the impacted endpoint from the corporate network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoint devices remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
Progent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are asked to verify who you are on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all types of external and internal security threats for a network that includes telecommuters. Progent can run remote, automated cybersecurity analysis software for rapidly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by data security experts with advanced credentials including CISM, ISSAP, and GIAC, can assist your company to evaluate your workflows and governance policies and review your IT infrastructure to allow you to implement the highest level of security for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your at-home environment and your internal and perimeter networks to help you expose, rank, remediate, and confirm cybersecurity weaknesses before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to perform comprehensive pentests of your network perimeter and your internal network so you can evaluate your present security profile. Progent's NodeZero experts can also assist you to harden your network security and can help you to design and implement a unified cybersecurity strategy that simplifies management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To learn more information about Progent's threat assessment services powered by on NodeZero's penetration test products, see Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about key things to concentrate on for securing an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
Data Protection covers saving and restoring vital information in order to prevent data loss and reduce restoration time in case of storage system problems resulting from equipment breakdowns, software glitches, human error, malware, or any other reason. Dependable data protection strategies can be particularly difficult to architect and manage in hybrid networks that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Recovery strategies for telecommuters must cover diverse kinds of personally owned endpoint devices. Progent offers fast remote access to consultants knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and unified management.
- Disaster Recovery/Business Continuity strategies often anticipate circumstances that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity consultants can assist your company to produce, document and test a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a centralized solution for protecting corporate data by managing onsite, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote computers and software. Remote endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of telecommuters can utilize Intune to provision and validate applications on devices, push patches and certificates, configure policies for permission to access information and networks, set passwords, establish VPN connections, control how teleworkers share data, set up threat defense, verify compliance, and delete corporate data from missing, stolen or decommissioned devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, go to Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that allows network managers to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top features of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To find out about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Buffalo, New York company, phone
An index of content::
Duo Zero Trust Security Help and Support
24 Hour Duo Two-factor Authentication IT Services
Progent's Duo managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices.
Web Application Security Assessment Specialist
Engineer Cybersecurity Assessment
Progent offers special security packages intended to deliver larger institutions an objective and thorough security assessment from a team of certified security engineers. All Progent's security assessment packages incorporate a suite of services including automated scans from inside and from outside your network security perimeter, professional interpretation of scanned data by certified security engineers, creation of a report explaining the findings, plus a live high-level executive summary and an extensive live review for in-house network managers.
Integration Firm Microsoft Azure cloud integration
Programming Companies Microsoft Azure firewall configuration
Progent's consultants can help you with every phase of Azure cloud integration including needs analysis, readiness evaluation, solution design, pilot testing, deployment, automated management, performance tuning, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and debug firewalls and VPN connections so that your users can safely access to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft platforms to work in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to set up a hybrid cloud environment that transparently integrates on-premises datacenters with Azure resources.
Consultant Rates IT Consulting Services
Top Ranked Consulting Hourly Price Information Technology Outsourcing Firms
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to permit simple problems to fester.
CISSP-ISSAP Security Engineer
CISSP Certified Security Architect Consultants
Progent's CISSP-certified network security consultants can help organizations of any size with any facet of IT security. Progent can help implement efficient security solutions that guard a small office from advanced threats or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid networks that accommodate onsite, remote, and mobile clients accessing network resources spread over multiple physical sites and various clouds.
Support and Integration Call Center Sharing
Supplemental Helpdesk Online Support
Progent offers several essential types of Help Desk support : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your clients easy access to a reliable support group with years of experience providing phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's concentration is on earning the support Helpdesk a respected image as a key contributor to company productivity. Progent's target is to fix rather than merely report problems.
Professional Mac Phone-based
macOS Technical Support Technology Professional
Progent provides nationwide online help and consulting services for businesses that operate Apple Mac OS X environments or whose information systems feature a combination of Apple macOS and OS X with Microsoft technology. Progent's experts offer Apple macOS and Mac OS X clients a variety of IT services including desktop assistance, upgrading to the latest edition of OS X from earlier versions of Apple macOS and OS X, plus help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online IT help offers optimum return for your IT dollar by preserving client productivity and shortening the hours billed for computer repair services. Sophisticated remote access tools and experienced technicians and engineers allow Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a mix of telephone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist you with the toughest system problems.
SQL Server 2019 Cybersecurity Remote Support Services
Setup and Support SQL Server 2019 Security and Compliance
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises consulting, application development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based resources into a seamless information management solution.
Hermes ransomware hot line Specialists
Professional Sodinokibi ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Microsoft GP/Great Plains Outsourcing
Support Services Dynamics GP/Great Plains
Progent's Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and business analysis tool based, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its segmented approach you can purchase only the capability you currently require, with the ability to add clients and enlarge capabilities in the future. Progent's Microsoft Dynamics GP support experts can help you install, customize and manage the latest version of Dynamics GP or upgrade efficiently from an earlier version.
Microsoft Access Specialists
Microsoft Access software programming Consulting
Progent can provide affordable remote consulting services for all editions of Office Access including Access desktop and Access Web App and offers advanced help for application programming, database conversion, performance tuning, report design, and troubleshooting. Progent also offers custom webinar classes for Access development and database management.
System Center MOM Consulting
Remote Monitoring and Reporting Network Consultant
Progent provides a variety of network support bundles for small businesses. These IT outsourcing and network monitoring solutions are based on the proactive problem solving abilities of Microsoft Operations Manager, a state-of-the-art server and IT support software platform that tracks the availability, performance, and safety of your network and identifies incipient problems before they can bring down your network. With Progent's affordably priced IT support packages, small businesses can choose a basic co-sourcing service program based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution.
Largest Consulting ProSight password management system
Consultant Services ProSight IT documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it.
Juniper J4350 Router Network Security Testing
Juniper J2350 Router Security Evaluation
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Largest Exchange 2019 and Windows Server 2019 Consultant
Exchange 2019 Disaster Recovery Consultant
Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) architecture for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Windows 2012 Specialist
MCSE Expert Certified Windows 2016 Support Outsourcing
The sophistication and integration requirements of Microsoft Windows Servers requires a network consulting team with hands-on expertise and in-depth familiarity with planning and building cohesive, comprehensive network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent's IT support can assist you with planning, deploying, administering, and supporting Windows Server systems that increase the business value of your computer network. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
Ransomware Rollback Engineers
Engineer Ryuk ransomware protection and recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology from SentinelOne to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.
ProSight NinjaOne Patch Management Specialists
ProSight NinjaOne Windows Desktop Management Setup and Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced 24x7 remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical devices.
Freelance Network Consultants Job Opportunities
Moonlight Network Consultant Telecommute Jobs
Progent is hiring a range of on-staff workers including motivated Microsoft Certified Systems Engineers; network consultants with Cisco CCDP or CCIE credentials; and specialists in advanced system architecture with backgrounds in mobile connectivity, wireless integration, high-availability environments, business continuity solutions, data protection, and virtual servers. We are also hiring desktop support experts, off-site service specialists, and CISSP or CISA certified security consultants. We are also seeking experienced managers who can perform efficiently in our dynamic, virtual office model. Progent contracts freelance consultants with proven knowledge and working experience in high-demand information technology areas outside Progent's primary technical focus. Progent's Experts Group includes contractors who can provide advice and programming services for strategic solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth expertise with popular operating systems such as Linux, Macintosh, or Sun, or can provide world-class skills in areas such as telecommunications, web development, Electronic Data Interchange, eCommerce, or dbm programming. Independent contractors certified by Progent cooperate with our full-time consultants to deliver comprehensive solutions for small and midsize company networks.
Immediate 802.11x Wi-Fi Site Survey Specialist
Wireless Site Survey On-site Support
Progent's wireless site survey and predictive modeling make it easy to plan, deploy and troubleshoot a Wi-Fi network optimized for your environment, offering your business a wireless solution that has the coverage, speed, density, Quality of Service, security, and hand-off ability your business needs. Wireless site survey services from Progent include remote predictive analysis for designing a wireless network and on-premises survey services for confirming, optimizing, and debugging a functioning Wi-Fi network.
Immediate Online Consulting Chief Information Officer
Consultant Services CIO
Progent can provide small companies with an information management professional who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you integrate sensible technology to improve business operations so they match more closely with your business objectives. Your business can develop and implement a well conceived information technology strategy without absorbing the cost of a full-time Chief Information Officer.
Engineers Microsoft Teams and Azure Active Directory
Professional Microsoft Teams topology
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Technical Consultant Windows Server 2016 Hybrid Configuration
Windows Server 2016 Hybrid Solutions Online Help
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting to help organizations of any size to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Remote Support Services Cisco CUBE and SIP Trunks
Cisco SIP Architecture Engineer
Progent's Cisco-certified SIP integration experts can help organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected SIP trunks and can provide cost-effective remote or onsite support to assist businesses to move efficiently to a productive unified communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.
Double-Take Replication Outsourcing
DoubleTake Carbonite Backup Support and Setup
DoubleTake/Carbonite Software publishes a family of tools designed to provide small and midsize businesses a range of affordable solutions for replicating and recovering business-critical applications such as Microsoft Exchange, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small business IT networks to create a high state of availability and disaster recovery readiness at a budget-friendly price.
Microsoft Windows Server 2016 Clustering Integration
Windows Server 2016 VM Load Balancing IT Services
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to help businesses of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.
Microsoft Windows Server 2008 R2 Technology Professional
Windows Server 2008 Hyper-VI IT Consulting
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2008 for your business, develop test programs and migration plans, integrate Windows Server 2008 with your IT environment and workload, educate your IT personnel how to run new management tools, and provide continuing consulting and technical support via low-cost options including Helpdesk support and online technical support.
Information Technology Consulting VMM 2016 Database
Troubleshooting SCVMM 2016 and Windows Server 2016
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network monitoring and management products and is intended to offer a unified solution for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade efficiently from older releases of VMM, design processes for building and deploying VMs and hosts, design fault-tolerant scale-out clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the potential advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor professionals offer world-class Hyper-V consulting and VMware ESXi support.
Expertise for IT Service Firms Network Consulting
IT Services for Network Service Firms Online Help
Progent's Support for IT Service Organizations lets you use Progent's consulting experts under your own service brand as a seamless arm of your network consulting team.
SCCM 2012 Migration Online Help
SCCM 2012 Planning Outsourcing
Progent can help your business to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or help you to enhance your current SCCM 2012 environment to support your evolving business needs. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
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