Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Wilmington organization to select the right technologies and follow leading practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services ranging from as-needed expertise for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Wilmington, Delaware companies to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from leading vendors enable online discussions, video conferencing, chat, and screen/content sharing for both onsite workers and telecommuters. Many companies utilize multiple products to meet the needs of their various partners and clients. Progent can help your organization to manage your current voice/video conferencing environment and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features such as IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to tune your network architecture to host them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Wilmington, Delaware company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::


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