Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in West Palm Beach
ProgentProgent's consulting support for IT service organizations in West Palm Beach Florida allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless supplement to your regular IT support team. These services can put you on the fast track to grow your client base, expand your service catalog, create happy customers, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, network admins, and data security professionals have worked as transparent extensions to the support staffs of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is a network consulting firm with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient service desk. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations a practical way to keep their company branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing services enable you to expand your support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is available throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit service requests through your custom branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows you to act as a sole source for practically all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without being forced to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service group, under your direction, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Documentation: Progent utilizes an advanced service documentation platform to ensure that all services performed are fully documented. This makes it easy for your IT support organization to transfer service assignments to in-house personnel once you have enough people and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely take on additional jobs outside your core fields of expertise and serve additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network support firm by offering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick results.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for West Palm Beach, Florida Businesses
Progent's seasoned team of certified engineers can deliver West Palm Beach, Florida organizations a broad range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Program for Network Service Providers in West Palm Beach, Florida
For more details about Progent's consulting program for IT service firms in West Palm Beach, Florida, call 1-800-993-9400 or refer to Contact Progent.