Detroit Consulting Expertise for IT Service Companies
Temporary IT Support Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Detroit
Progent's consulting services for IT service organizations in Detroit Michigan allows you to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a transparent augmentation of your regular network support group. These services can put you on the fast track to grow your client base, expand your service catalog, create happy customers, and improve your profits.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent adjuncts to the support staffs of some of the world's biggest IT service businesses. Progent's range of expertise allows you to broaden the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your branding.
Progent is a network consulting firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing systems are not only expensive to license and staff, but difficult to set up and manage. Smaller IT support providers rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms an economical way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support volume, the range of technologies your company can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
- Normal service hours are from 5am to 7pm PST, five days a week.
- Extended support is offered at extra cost.
- Optional onsite support in major metros is offered across the country at extra cost.
- You keep full control of your customers and billing.
- Your customers submit incident reports via your branded web portal, an 800 number, or by directing an email to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a seamless extension of your in-house IT service group, responding to your management, and bills you rather than your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Reporting: Progent utilizes an enterprise-class reporting platform to ensure that all services delivered are fully described. This makes it easy for support group to shift account assignments to in-house personnel when you have enough staff and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and safely take on more opportunities outside your core areas of excellence and serve additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum network service firm by offering more services to more clients under your own company name.
- Add to Your Services Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
- Rapid Escalation: With a sizable team of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
- Online Technical Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering quick results.
- Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Detroit, Michigan Businesses
Progent's seasoned roster of certified consultants can deliver Detroit, Michigan businesses a wide array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud Platform
- Online Network Support
- Teleworker Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Pentesting with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- BYOD Management
- Apple iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Predictive and On-premises Assessments
Find Out More About Progent's Consulting Support for IT Service Providers in Detroit, Michigan
For more details about Progent's consulting support for network service organizations in Detroit, Michigan, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Dynamics 365 Business Central Consulting Services
Applications Consultants Dynamics 365 NAV
Progent offers remote and on-premises deployment, migration, application development, training for Dynamics 365 Business Central (formerly Dynamivs NAV).
ISA 2004 Standard Edition Server Consultant Services
ISA 2004 Enterprise Edition Server Online Support Services
Progent's Microsoft certified professionals provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your business network from attack by outside and internal sources. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help your company to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.
Amazon Marketplace Web Service integration Developer Firm
Amazon MWS development Programming Firm
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.
Cisco Architecture Outsourcing IT
Cisco Firewall Manage
Progent's Cisco CCIE network infrastructure experts can assist your business to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco IP phone expertise, and CUCM/CallManager software consulting.
Extended Call Center Network Consultants
Supplemental Help Desk Help and Support
Progent's Standard Help Desk Services provide a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Support services are provided at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Professionals SCCM and Exchange
Online Support SCCM Troubleshooting
Configuration Manager automates application and device provisioning at scale, centralizes security and compliance settings control, keeps track of network assets, guards against company data leakage, provides network health reporting, enables secure end-user self service, and delivers a single point of control for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.
ProSight Email Security Consulting Services
ProSight Email Zero Hour Protection Consult
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
24/7 Microsoft Entra Services
Best Microsoft Entra MFA Consulting Services
Progent can assist you with any phase of Azure cloud integration such as requirements definition, prerequisites assessment, system architecture, pre-production testing, deployment, centralized administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to set up and troubleshoot firewalls and VPN tunnels so that your clients can securely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft technologies to work in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to set up a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure-based resources.
ProSight Reporting Remote Infrastructure Monitoring Consultant
Configuration ProSight Reporting ConnectWise Automate
ProSight Reporting is an expanding line of real-time reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Cisco ASA Firewall with Firepower On-site Technical Support
CCIE Expert Certified ASA with Firepower Technical Support Services
Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and include centralized management of modern security features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's security services to build and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.
Dharma ransomware hot line Engineer
Ryuk ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an active ransomware attack. Call 800-462-8800
Emergency Microsoft Certified Dynamics GP Management Reporter Consultant
Urgent Dynamics GP Analytical Accounting Consulting Services
Dynamics GP accounting offers analytics and reporting capabilities that allow you to monitor all business processes, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can enable you to design reports that allow you to analyze your business more thoroughly, converting raw data into useful business information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to deliver specialized business application development and eCommerce applications that work transparently with Microsoft Dynamics GP/Great Plains.
Network Engineer ProSight Patch Management
ProSight Remote Desktop Monitoring Technical Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets.
Data Center Colocation Network Consultants
Colocation Configuration
Progent's data center IT services are intended for companies with equipment housed at IDCs or data center colo hosting facilities and requiring on-demand on-premises service at the co-location facility as well as remote help from Microsoft and Cisco Premier Certified professionals. Progent offers a full array of Internet Data Centers and data center and colocation support services such as network topology analysis, Windows and UNIX server integration and support, tech support for server and telecommunications networking, design and deployment of fault tolerant configurations, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server and storage cluster configurations.
Largest SonicWall TZ400 Firewall Cybersecurity Companies
SonicWall NSA 3650 Firewall Network Consultants
Progent's certified SonicWall firewall experts can show you how to configure, maintain, and update SonicWall firewall products including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end security plan and build protection into your corporate practices.
Microsoft Dynamics GP System Migration Planning Technology Professional
Top Ranked Dynamics GP System Migration Services Akron
Progent has supported Dynamics GP and Great Plains ERP software for more than two decades and Progent has delivered integration, customization, training, and debugging services since the product's original release. Progent offers advanced support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to plan, pilot, and implement a cost-effective upgrade from a a legacy release to the newest release of Dynamics GP.
Mac Learning
Office Outlook for Mac Education
Progent can provide one-on-one education customized for people who wish to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for Mac application software.
