Fast Phone Consulting for Atlanta Georgia UNIX, Linux, or Sun Solaris NetworksFor small companies located in Atlanta Georgia, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's remote support services represent excellent leverage because they are equipped with the practical experience and the advanced tools to resolve the majority of network issues rapidly. This lowers direct costs because service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick solutions somehow turn into substantial bills. Progent's penchant for solving technical issues quickly translates into your company spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for remote consulting and repair for small company information systems. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's online support team to connect to your company's environment remotely without breaching system security.

Progent's sophisticated service reporting system maintains detailed documentation describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of support delivered to each Progent customer by any Progent engineer. This history of anomalies and fixes is stored as a readily searchable support database that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Atlanta Georgia or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's online consulting professionals possess advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's engineers to address almost any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services Offered by Progent to small businesses in Atlanta include:

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
  • Call Center Services
    Progent's Help Desk programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller businesses who lack the money or time to build and maintain an internal Call Center but who require quick communication with a dependable Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to address the special needs of your business, or adding temporary phone support staff to reinforce your internal Call Center team to handle unusually busy events such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in Atlanta Georgia immediate access to an efficient network service group with years of experience providing telephone-based consulting and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a key driver of business productivity, and Progent's goal is to resolve and not merely document technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group provides remote and in-depth engineering support and training in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac experts can nurture the artistic facets of Apple Mac systems by providing phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio/video or integrating an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent can provide companies in Atlanta Georgia online network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By exposing potential issues before they evolve into downtime, system monitoring can avoid inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support a mix of platforms.

How Your Atlanta Georgia Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
(404) 537-1318 Atlanta Network Support Services



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