ProSight Reporting is a growing suite of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft-certified professionals average more than a decade of background providing messaging solutions for customers that range from small offices to large enterprises. Progent provides economical consulting for all versions of Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement off-site and wireless email access. Progent's Microsoft Exchange support services can assist you in designing and implementing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2019 Server. Progent offers integration help for Windows 10 and Windows 11 clients running Outlook and can show you how to configure Outlook Web App for all major web browsers. For email virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
Progent can help companies of all sizes to move any part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower equipment expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the common mistakes small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.
Progent's IT outsourcing support offerings for small businesses include designing Windows XP, .NET, and Microsoft BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-site repair, resolving chronic integration problems, and creating a company-wide security strategy. Progent can help you enhance network availability and throughput via fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides project management help for large-scale upgrades and can help with needs assessment, product identification, BOM development, sourcing selection, purchasing coordination, and complete documentation. Progent's computer outsourcing service also includes training for office productivity products such as Microsoft Office.
Progent has 20 years of background helping small and mid-size companies to design, implement, optimize, manage, and debug IT networks that incorporate a remote workforce.
Progent's Microsoft-certified consultants can assist you to assess the value of Lync Server 2010 for your business and can assist you to plan and carry out a rollout of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and increases the productivity of your office staff, telecommuters, and mobile workforce. Progent's consultant's can also assist you to carry out an efficient migration to Lync Server from Office Communications Server or from Live Communications Server, integrate Lync Server 2010 with Exchange Server, Microsoft SharePoint, and SQL Server, show you how you can use Lync Server 2010 to enhance the collaborative functions of Microsoft Office applications, and offer online seminars and continuing technical support for Lync Server and other Microsoft platforms.
Progent's colocation center IT services are designed for companies with hardware housed at IDCs or data center co-location hosting facilities and requiring timely on-site service at the colo site as well as off-site help from Microsoft and Cisco Premier experts. Progent offers a full range of Internet Data Centers and data center and colo support services including system topology analysis, Windows and UNIX server integration and support, tech support for server and communications infrastructure, design and installation of zero-downtime configurations, defining and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and creating high-availability server and storage clustering systems.
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall.
Configuration Manager automates software provisioning at scale, simplifies security and compliance settings control, inventories network resources, protects against company data leakage, provides health reporting, enables safe self service, and delivers a single point of control for managing multi-OS ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help you with any facet of designing, installing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid environments.
Progent's certified cybersecurity experts can perform NodeZero-based PEN tests to verify your security monitoring and protection systems and policies are properly set up and effective.
Progent has put together two low-cost service bundles intended to allow small companies to receive an independent network security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, an engineer administers an extensive examination of your IT infrastructure from outside your firewalled perimeter to uncover potential weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a system scan from a secure computer inside your firewall to evaluate the risk to internal threats. The two security inventory packages are configured and executed from a secured external site.
Progent's Microsoft-certified consultants can assist you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older device management platform or assist you to enhance your current SCCM 2012 ecosystem to support your evolving IT needs. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, SQL SSRS, and Internet Information Services.
Progent's Cisco CCIE Wi-Fi infrastructure experts can provide online or onsite integration and debugging services to help you to plan, implement, update, tune, manage and troubleshoot Aironet wireless AP deployments of any size or topology. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is simple to manage and scale. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique workplace design, building structure, and anticipated network traffic.
Our Experts Group provides support in important areas such as Macintosh integration and programs; Expertise for Linux, UNIX, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Line-of-business and vertical application help; Chief Information Officer, business analyst, and project logistics services; Special program development and integration; Web site, eCommerce, EDI, and customer information portal development and deployment; DBM management and efficiency consulting; Management intelligence expertise; and Telecom systems consulting.
Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you assess whether to adopt more current firewall products available from Cisco. Progent's Cisco-certified specialists can help your company plan and implement an efficient migration to Cisco ASA 5500-X Series firewalls based on industry best practices.
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of availability and scalability and is also easy to transfer to another host. Progent's Private Cloud Hosting and Management services are based upon proven virtualization technologies that allow small companies with multi- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network support, executing a wide variety of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.
Progent can provide the support of certified engineers and seasoned database application programmers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and certified data security professionals to assist you to evaluate the potential benefits of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
Progent can provide the expertise of certified consultants and seasoned software programmers, DBAs, project managers, Cisco-certified network architects, business continuity specialists, and data security professionals to help your business to assess the potential advantages of Microsoft SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and define an efficient and secure IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Progent can help you prepare and execute a smooth move to Microsoft Dynamics GP/Great Plains so that you preserve your information, improve your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and reduce business interruption by designing and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce programs that integrate transparently with Microsoft Dynamics GP.
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network infrastructure for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management team, develop an enterprise-wide security strategy, automate IT administration, help with application development, and generate and validate a DR/BC plan.
Progent's Microsoft-certified consultants offer affordable online and onsite consulting expertise, software development, and debugging support for organizations of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Progent can assist you to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 environment to accommodate your evolving IT requirements. In addition, Progent can assist you to create a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Progent's certified consultants offer small and medium size companies enterprise-grade consulting support for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for change and configuration management. System Center Configuration Manager 2007 is Microsoft's new name for the change management platform previously known as SMS Server. Configuration Manager 2007 provides a variety of new features to Microsoft Systems Management Server including comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent's Microsoft certified engineers can show you how to use SMS 2003 or Configuration Manager effectively for streamlined OS and application installation, security patch administration, software metering, and licensing compliance. Progent's engineers can also assist you to migrate efficiently from Microsoft Systems Management Server to System Center Configuration Manager.
Progent's CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
If you need help creating, improving, or troubleshooting applications for Microsoft Windows, any version of Linux, or the Web, Progent's team of program developers, relational database designers, and software project managers can ensure you get the project completed on schedule and within budget. Progent's experienced software developers offer affordable and efficient remote help for projects as small as creating Vidual Basic scripts for Excel or as large as developing mission-critical database applications based on Microsoft SQL Server or Oracle.
Progent's ProSight portfolio of managed services are designed to offer organizations who have minimal in-house network administration and support teams with affordable help from world-class management platforms and consulting expertise. Benefits of the ProSight catalog of managed services include flat-rate IT maintenance expenses, smart automation of routine administrative tasks, ongoing absorption of the latest technology, smooth migration from legacy systems to current solutions, close fit between information technology with strategic objectives, guidance from veteran network experts, and allowing management to concentrate on business rather than fast-evolving information technology.
Progent can assist small and medium-size businesses to set up and troubleshoot conferencing technology to enable their at-home employees to collaborate productively with colleagues and clients.
Progent's consultants offer remote and onsite expertise for companies of any size to evaluate the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms like Cisco UC. Progent's certified information security experts can help you create and validate a security environment for your Skype for Business solution that is compliant with government and industry requirements.
Nagios and MRTG are useful, license-free monitoring utilities that run with Linux and can be used to analyze UNIX networks, MS Windows systems, or mixed-platform situations in which the Linux OS and MS Windows run side by side. Nagios lets system support engineers to track system services including SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's system integration experts can help you utilize both these tools to streamline and troubleshoot your network.
Progent's Co-managed Call Center service allows your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Cisco Cisco Unified Communications Manager (Unified CM), originally branded CallManager, acts as the heart of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express offer an advanced IP-PBX by integrating tightly with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified consultants can deliver effective and budget-friendly online and onsite expertise to assist businesses of all sizes to create and administer CUCM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum productivity. Progent can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server.
Progent can provide affordable remote consulting to help businesses of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.
Progent offers fast and affordable remote access to a certified Oracle DBA consultant or an Oracle software programmer. Progent can provide comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to plan, create, update, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication technologies and Oracle Recovery Manager.
Progent can provide cost-effective online and on-premises support to assist businesses to move any portion of their critical network resources to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's state-of-the-art machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.
When performing IT projects for enterprise customers, Progent uses a phased approach driven by specified milestones so as to achieve financial, timing and technical goals while minimizing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards based on the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design tuning, and expert implementation. All facets are documented to make available a detailed description of IT services performed and to assist in downstream system maintenance.
Progent can assist your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your existing SCCM 2012 ecosystem to support your evolving IT requirements. Also, Progent can assist you to build an infrastructure that fully supports SCCM by delivering advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), SQL SSRS, and IIS.
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that reduces your exposure to a ransomware attack and meets your company's requirements.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for more than 20 years and Progent has delivered system integration, software development, training, and debugging since the platform's original release. Progent can provide top-tier support for upgrading out of date Dynamics GP ERP systems. Progent can help your business to plan, validate, and implement a cost-effective upgrade from a an outdated release to the current version of Microsoft Dynamics GP.
Progent's computer outsourcing services for small businesses include planning 2003 Server, Microsoft .NET Server, and BackOffice systems, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises troubleshooting, fixing stubborn integration problems, and producing a company-wide security strategy. Progent can help you enhance system availability and throughput with fault-tolerant technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for major migrations and can help with needs definition, resource inventory, bill of materials production, sourcing qualification, procurement logistics, and full documentation. Progent's IT outsourcing help also features training for office productivity programs such as Microsoft Office.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to plan and carry out a cost-effective migration of your current SQL Server environment to any deployment model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support ranging from as-needed architecture review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is carried out on time and on budget.
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewall appliances to provide a modern security environment that extends across your on-premises and cloud-based assets and guards all users at any location with any endpoint device.
Progent's Cisco-certified Catalyst Wi-Fi 6 Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless access points.
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and implement an efficient migration of your databases and applications to any deployment model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from on-demand design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and within budget.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.