Security Bulletins
Information on Security Threats, Updates, and Best Practices
Security Bulletins
This page contains current information on security threats, updates, and best practices. If you have questions or need immediate help with network security issues, call Progent's Technical Response Center (24x7 support) at
Conflict in Ukraine Presages a Major Uptick in Cyberattacks
Progent has received this Critical Security Alert from SentinelOne Labs:
With the increased tensions in the world the US Government and many Security Agencies are warning of a possible uptick in Cyberattacks in the coming days and weeks.
Progent is a partner with SentinelOne, who have developed the premier software available to protect and defend against cyberattacks. Anyone not on a proper Endpoint Detection and Response/Managed Detection and Response (EDR/MDR) platform is at risk.
For support or more information:
Contact Progent TRC at TRC@progent.com or call 800-993-9400 or Darrin.Johnson@Progent.com
Critical Apache Log4j2 Vulnerability
A critical flaw has been identified in Log4j, a Java library for logging error messages in applications. This exploit is currently the most high-profile security vulnerability on the internet and has been assessed a severity score of 10 out of 10 by the cybersecurity industry's rating system, known as Common Vulnerability Scoring System (CVSS). If you need assistance determining whether your network is impacted by this vulnerability or if you require help patching affected applications and devices, refer to Apache Log4j2 Vulnerability Mitigation.
24x7 Ransomware Hotline
Progent's Ransomware Hot Line is intended to help you complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses to locate and quarantine breached servers and endpoints and guard undamaged resources from being compromised. If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Ransomware Recovery Services
Progent now offers a selection of ransomware protection, response and recovery services that include network-wide vulnerability evaluations, continuous monitoring, ransomware filtering based on advanced heuristics, settlement negotiations, forensics, and rapid restoration led by Progent's veteran group of mitigation consultants. For more details about Progent's ransomware defense and recovery services, visit Ransomware recovery consulting.
An index of content::
Support Outsourcing CRM
Customer Relationship Management Configuration
Microsoft CRM helps small companies build profitable customer relationships. Integrated Sales and Customer Service components enable employees to share information to help promote sales success and offer consistent, effective customer service. Progent can configure the most sensible network infrastructure, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to combine Microsoft CRM with your marketing or customer service data.
5520 wireless controller Online Support
CCIE Expert Certified Online Technical Support wireless controller
Cisco's Catalyst wireless controllers streamline the management of wireless LANs by unifying the configuration and management of Wi-Fi APs, tuning wireless performance by limiting the impact of RF congestion, improving Wi-Fi uptime with fast failover, and strengthening security by detecting threats and analyzing network traffic based on user type and location. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth migration to Cisco's latest wireless controller technology.
Exchange 2016 Migration Network Consultants
Microsoft Exchange Server 2016 Upgrade Planning Computer Consultants
Progent can help your business in any and all phases of your migration to Exchange 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Work from Home Helpdesk Services Consultant
Offsite Workers Helpdesk Services Online Support Services
Progent offers small and medium-size businesses overflow or fully outsourced Help Desk services for an offsite workforce.
Hyper-V 3.0 Shared Nothing Live Migration IT Consultant
Online Help Microsoft Hyper-V Virtual Machines
Progent's network consultants can assist you to evaluate the possible advantages of Hyper-V-powered server virtualization for your business, conduct pilot implementations to verify Hyper-V's compatibility with your line-of-business software, assess your network and server infrastructure for smooth operation with virtualization solutions, help you in upgrading to Windows Server 2008 and configuring Hyper-V, educate your network management staff to monitor and administer Hyper-V, provide world-class consulting help for improving the protection of your virtual machines, design and test disaster recovery procedures that maximize system availability, and deliver continuing consulting and maintenance including affordable online repair and comprehensive Help Desk services.
Consultant Prices Technical Support Organization
Consultant Price Technical Support Organization
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
24/7 Server and Desktop Monitoring and Reporting Support
Troubleshooting ProSight Patch Management Automation
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital devices.
Amazon Marketplace Web Service development Contract Development
Amazon MWS programming Development Company
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.
Network Testing Lab Consultancy
Professionals Bandwidth Throttling Test Lab
Progent's Test and Training Lab at the QTS Data Center is available for piloting line-of-business applications, developing efficient system upgrade procedures, evaluating and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers without sufficient in-house resources to assemble effective test environments, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
Immediate NinjaOne Automated Server Monitoring and Management Remote Support
Troubleshooting NinjaOne RMM and Progent NOC
A cornerstone of Progent's NOC is its powerful incorporation of NinjaOne RMM, a comprehensive RMM platform which enables automated alerting and rapid incident response.
OS X Troubleshooting Consultancy
OS X Technical Support Specialists
Progent offers national remote phone support and troubleshooting services for companies that operate macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants can provide Apple macOS and OS X clients a variety of IT services including desktop assistance, migration to the current version of macOS from earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad support, or moving to iCloud services. Online IT help provides optimum return for your information technology budget by extending user efficiency and shortening the hours charged for computer repair services. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to solve most IT problems without wasting time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or through a mix of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to help with the most challenging system issues.
Aironet 802.11ac AP Upgrade Integration
Information Technology Consulting Aironet 1800 Access Point
Progent's certified wireless networking consulting experts can help businesses of any size to plan, implement, administer and repair Cisco Aironet Wi-Fi AP solutions to provide the throughput, range, density, scale, security and manageability needed for transparent access between Wi-Fi and wired network infrastructure. Progent offers efficient remote and on-premises support for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can help your business plan and manage deployments of indoor and outdoor Aironet Wi-Fi APs.
Internet Data Center Consultants
Specialists Data Center
Progent's Data Center professionals can help you select high availability data centers that meet the specific needs of your company. Fault tolerant colocation sites are especially appealing to small businesses due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to design an on-site data center that offers even a basic degree of fault tolerance is too costly for most small businesses. Progent is ready to show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete range of engineering and maintenance services.
Firepower Services Consultant Services
Cisco Firepower Configuration IT Consultant
Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of advanced cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control network ecosystems that include branch offices, data centers, private clouds and public clouds.
Emergency Amazon AWS hybrid cloud integration Contract Development
Microsoft Azure hybrid cloud solutions Specialists
Progent can provide advanced online consulting support to help organizations connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Azure hybrid cloud design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
24/7/365 Visual Basic Engineer
24-Hour CISA Certified Security Expert Engineers SharePoint application development
Progent's team of expert software programmers, relational database architects, and program management consultants can assist large businesses to complete development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for advanced planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to integrate SharePoint with additional applications such as SQL Server and Excel to create data-intensive intranets and portal sites. Progent also offers experience with multiple web development tools and can assist businesses to build, enhance, troubleshoot, or port web applications to take advantage of the most current web technology.
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