Network Support for Small Businesses
Per Minute Cost for Network Outsourcing
Nationwide Online and On-premises Consulting
Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Customers are not forced to pay for retainers or monthly commitments that may result in paying for support that is never delivered. Progent offers an extended hours online support program and does not bill for driving time except for emergency support in which on-site time is under four hours.
Key features and benefits of Progent's value pricing include:
- Competitive By-the-Minute Rates
Progent charges affordable by-the-minute rates for access to seasoned support experts. Progent's Microsoft and Cisco Premier engineers are quick, effective, and experienced. By charging a reasonable by-the-minute rate and resolving problems fast, Progent gives small and mid-size businesses the best ROI available in the country for IT support. - Simple Engagement Model with No Retainers or Surcharges for Standard Services
Progent's simple per-minute engagement model requires no complicated contracts, retainers, or hidden charges for support services provided during regular working hours. Many service organizations have minimum commitments or other added fees that drive up support bills. For remote help, you pay just for the actual time Progent uses dealing with your technical issues. If it only takes ten minutes to resolve your difficulty, then you only pay for those minutes. For regularly scheduled on-location service work reserved more than 24 hours ahead, you owe just for the period when Progent's expert is there on site solving your technical issues. No on-site charges, driving fees, or expenses. Simply our low per-minute rate. For emergency immediate on-premises service calls, you may be required to pay for the Progent consultant's driving time, but never a higher emergency rate. Because Progent offers an extensive team of expert consultants situated throughout the service territory and in key cities throughout the U.S, a capable expert is usually nearby to assist you. - Low Overhead Through Leveraged Technology
Progent provides support as efficiently as possible in order to come up with timely, affordable solutions. By exploiting the latest technology, Progent trims the costs from support delivery and reduces operational overhead. Progent's online help and automated monitoring drive service bills down significantly by resolving anomalies quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment enables Progent's consultants to focus on fixing information technology problems and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions. - Remote Support
Progent is a leader in providing protected remote help to business networks worldwide. When practiced correctly, online support provides significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-site support call. Progent's online service experts know how to solve problems quickly, and Progent's by-the-minute billing scheme for online support protects customers from having to pay for support that is never delivered. - Proactive Monitoring
ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Award Winning Catalyst 9100 Series AP Management Support
Open Now Professionals Cisco EWC for Catalyst 9100 AP
Progent's Cisco Catalyst 9100 Series 802.11ax Access Point consultants can provide affordable remote and onsite support for Catalyst Wi-Fi 6 wireless APs.
Network Consultants SQL Server 2019 Always On Availability Groups
Troubleshooting SQL Server 2019 Data Mining
Progent's certified SQL Server 2019 consultants can help your organization to evaluate the advantages for migrating to SQL Server 2019 and can provide fast online or onsite access to experts in system design and deployment, software programming, database administration, and cybersecurity.
Specialist Linux Network Monitoring, Nagios and MRTG
Open Now Linux Network Monitoring, Nagios and MRTG Consultants
Nagios and MRTG are useful, Open Source monitoring utilities that run with the Linux OS and can be used to monitor UNIX/Linux environments, MS Windows systems, or mixed-platform systems where Linux and MS Windows coexist. Nagios lets network managers to monitor network services such as POP3, HTTP, FTP, and PING. MRTG permits you to track the bandwidth in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's network monitoring engineers can help you utilize both these tools to tune and repair your network.
DopplePaymer ransomware recovery Engineer
Engineers NotPetya ransomware recovery
Progent's ransomware consultants can help your business to assess your ransomware vulnerability, remotely monitor and protect your network, help with settlement negotiations with a hacker, and reconstruct an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
iPad and MobileMe On-site Technical Support
Apple Mac Network Consultancy
Progent's Apple Mac support consultants can assist you with a broad range of network infrastructure areas such as network architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies such as VoIP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and depth to deal with the challenge of planning, configuring, and maintaining a system architecture that is reliable, secure, efficient and supportive of your business goals. Progent can help you configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.
Windows Server 2012 R2 Hyper-V 3.0 Consultants
Hyper-V Virtual Server Specialists
Progent's Microsoft-certified professionals can assist you to evaluate the potential advantages of Hyper-V-based virtualization for your company, perform test installations to validate Hyper-V's operation with your production applications, assess your network architecture for smooth operation with virtual server technology, assist you in migrating to Windows Server 2008 and configuring Hyper-V, train your IT personnel to monitor and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual servers, design and test disaster recovery procedures that maximize system availability, and provide ongoing consulting and technical support including affordable online troubleshooting and turn-key Help Desk outsourcing.
Ryuk ransomware protection and recovery Consultancy
Consultancy ransomware preparedness evaluation
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to defend against ransomware or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your current antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that reduces your exposure to a ransomware attack and aligns with your business needs.
Microsoft Certified Expert Windows Mobile Support and Help
Microsoft Activesync Consultant Services
Progent's professionals provide expertise in multiple disciplines related to mobile networking such as system topology, wireless data synchronization, wireless security, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless software programming. Progent's Microsoft and Cisco certified professionals can save your company time and money by using their wireless experience to show you how to select and integrate wireless connectivity technologies that fit the needs of your business. Progent can also tune your IT infrastructure so that wireless appliances work more reliably.
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