Network Help for Small Businesses

Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting services. Customers are not required to spend money on retainers or minimum commitments that could cause paying for consulting that is never provided. Progent offers an after-hours remote technical support program and does not charge for travel with the exception of urgent support where on-site time is less than 4 hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at competitive per minute rates for access to seasoned support experts. Progent's Microsoft Premier engineers are fast, efficient, and experienced. By billing at a competitive per-minute rate and resolving problems fast, Progent gives small and medium-size companies the top ROI available in the country for IT consulting.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's streamlined by-the-minute engagement model demands no complicated contracts, retainers, or concealed surcharges for services provided during normal working hours. Many service firms have minimum commitments or other added charges that inflate support costs. For remote support, you are billed only for the actual time Progent spends dealing with your technical issues. If it only requires a few minutes to solve your problem, then you only pay for those minutes. For scheduled on-location support work reserved at least 24 hours in advance, you pay only for the time when our expert is there on location solving your technical issues. No on-location surcharges, driving fees, or expenses. Just our low by-the-minute rate. For emergency immediate on-premises support calls, you could have to pay for our consultant's travel time, but not at a higher expedited service rate. Since Progent maintains an extensive pool of seasoned consultants located across the area and in key cities throughout the United States, an available consultant is normally close by to help.

• Low Overhead Through Leveraged Technology
  Progent provides support as efficiently as feasible in order to come up with timely, low-cost solutions. By taking advantage of advanced technology, Progent streamlines support logistics and minimizes operational expenses. Progent's remote help and proactive monitoring drive support costs down significantly by handling anomalies fast and avoiding serious breakdowns. Progent's efficient virtual office network allows Progent's consultants to spend more time on resolving IT issues and spend less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing secure remote support to business networks anywhere. When practiced properly, remote service provides dramatic productivity enhancements and cost reductions by dealing with issues in a small percentage of the time that would be required for an in-person service call. Progent's remote support experts know how to resolve problems rapidly, and Progent's low-granularity pricing model for remote support shields clients from paying for support that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.