Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting services. Customers are not required to pay for sign-up fees or minimum commitments that may cause buying consulting that is never provided. Progent offers an after-hours remote support program and does not charge for driving time with the exception of emergency support in which onsite time is less than 4 hours.

Key features and benefits of Progent's value pricing include:

  • Competitive By-the-Minute Rates
    Progent charges affordable by-the-minute rates for the services of proven consulting professionals. Progent's Microsoft Certified engineers are quick, effective, and experienced. By billing at a reasonable by-the-minute rate and resolving issues quickly, Progent offers small and medium-size businesses the best ROI available in the country for information system support.

  • Simple Engagement Model with No Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complex service agreements, retainers, or hidden charges for support services provided during normal working hours. Many support organizations have minimum commitments or similar extra fees that inflate service bills. For remote support, you pay just for the actual minutes Progent uses dealing with your problem. If it only takes a few minutes to resolve your difficulty, then you only pay for those minutes. For scheduled on-location support work booked more than 24 hours ahead, you pay only for the time when our expert is actually on site solving your problems. No on-site surcharges, driving time, or expenses. Just our low per-minute rate. For urgent same-day on-premises support jobs, you could have to pay for our engineer's travel time, but never a higher expedited service rate. Since Progent offers an extensive team of seasoned consultants located throughout the area and in major regions across the United States, an available consultant is usually nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers support in the most efficient way feasible so as to come up with fast, low-cost solutions. By exploiting advanced technology, Progent trims the costs from support delivery and reduces operational expenses. Progent's online support and proactive monitoring drive service costs down dramatically by resolving anomalies fast and avoiding catastrophic breakdowns. Progent's sophisticated virtual office network allows Progent's consultants to concentrate on fixing information technology issues and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

  • Remote Support
    Progent is a pioneer in delivering secure remote help to business information systems worldwide. When practiced properly, remote service provides significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-site service visit. Progent's remote service professionals are able to resolve problems quickly, and Progent's by-the-minute pricing scheme for remote help protects customers from having to pay for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.
For detailed information concerning Progent's network service packages, refer to Progent's Network Service Outsourcing Fact Sheets, downloadable in Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.



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