Computer Help for Small Companies

Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical support. Clients are not required to pay for sign-up fees or minimum commitments that could result in buying consulting that is never delivered. Progent offers an after-hours online support program and does not charge for driving time except for urgent support in which onsite time is less than four hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at affordable by-the-minute rates for access to seasoned support experts. Progent's Microsoft Certified consultants are quick, efficient, and experienced. By charging a reasonable by-the-minute rate and solving issues quickly, Progent offers small and mid-size businesses the top return-on-investment available in the country for network support.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's streamlined per-minute engagement model demands no complicated contracts, minimum commitments, or concealed surcharges for services provided during regular working hours. Many support organizations have minimum charges or other extra charges that inflate service costs. For remote help, you pay only for the actual minutes Progent uses dealing with your problem. If it only requires ten minutes to resolve your difficulty, then you only pay for those minutes. For scheduled on-location service work booked more than one day ahead, you owe only for the period when our expert is actually on site fixing your technical issues. No on-location charges, travel time, or expenses. Simply Progent's competitive by-the-minute rate. For urgent immediate in-person service jobs, you may be required to pay for our consultant's travel time, but never an increased emergency rate. Since Progent maintains a large team of expert consultants situated across the area and in key cities across the U.S, an available consultant is usually close by to help.

• Low Overhead Through Leveraged Technology
  Progent provides services in the most efficient way possible in order to produce fast, affordable solutions. By exploiting the latest technology, Progent streamlines service logistics and minimizes operational overhead. Progent's remote help and proactive monitoring push support bills down dramatically by handling problems quickly and avoiding serious breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to concentrate on resolving information technology problems and spend less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing secure remote help to business information systems anywhere. When practiced properly, online support provides dramatic productivity improvements and cost savings by dealing with problems in a fraction of the time that would be required for an in-person service call. Progent's remote service professionals know how to solve problems rapidly, and Progent's by-the-minute billing scheme for remote service protects clients from paying for support that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.