Computer Help for Small Companies

Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Customers are not required to pay for sign-up fees or minimum commitments that could cause paying for support that is never delivered. Progent offers an after-hours remote technical support program and does not charge for travel with the exception of urgent help where on-site time is less than four hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent charges competitive by-the-minute rates for the services of proven support professionals. Progent's Microsoft and Cisco Certified consultants are fast, efficient, and experienced. By billing at a competitive per-minute rate and solving issues fast, Progent offers small and medium-size companies the best return-on-investment available in the country for IT support.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's streamlined by-the-minute engagement model requires no complex contracts, retainers, or concealed surcharges for services delivered during normal business hours. Many support firms have minimum commitments or similar extra charges that drive up support bills. For remote support, you pay just for the logged time Progent spends dealing with your technical issues. If it only requires a few minutes to resolve your problem, then you only pay for those few minutes. For regularly scheduled on-location support calls reserved at least one day ahead, you owe only for the time when our consultant is actually on location fixing your technical issues. No on-location charges, travel fees, or expenses. Simply Progent's low by-the-minute rate. For emergency same-day in-person support calls, you may have to pay for our engineer's travel time, but never an increased emergency rate. Because Progent offers a large pool of seasoned consultants located throughout the area and in major regions throughout the United States, a capable expert is normally nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides support as efficiently as possible in order to produce fast, affordable solutions. By leveraging advanced technology, Progent trims the costs from service delivery and reduces operational overhead. Progent's remote support and automated monitoring drive service bills down significantly by resolving problems fast and avoiding serious breakdowns. Progent's sophisticated virtual office network allows Progent's consultants to concentrate on fixing information technology issues and waste less time on travel. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a leader in providing secure remote support to business information systems anywhere. When performed correctly, remote service provides dramatic productivity enhancements and cost savings by dealing with issues in a fraction of the time that would be needed for an in-person support call. Progent's remote service experts are able to solve problems quickly, and Progent's by-the-minute pricing scheme for remote service shields customers from being billed for support that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.