Fast Remote Support for Joinville Santa Catarina Computer Systems
Urgent Online Help for Joinville SystemsFor companies located in Joinville Santa Catarina, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to resolve most network issues quickly. Efficient support reduces immediate costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike many online service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor repairs somehow turn into major bills. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent's remote service group can connect to your system remotely without breaching corporate security.

Progent's powerful service database application stores thorough documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the details of all help provided to every customer by every engineer. This archive of trouble tickets and resolutions is stored as a quickly searchable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service specialists can find the best solutions in the least time.

Remote support provided by Progent to businesses in Joinville Santa Catarina include:

ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT management personnel and your Progent technical consultant so emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk offers a seamless extension of your in-house support group. Client access to the Help Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your in-house IT support staff, by Progent's team, or a mix of the two. You have unrestricted versatility to extend or shrink your part of support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. To learn more about ProSight Shared Help Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your computer environment, Progent's patch management services allow your IT staff to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced network experts gives your clients in Joinville Santa Catarina instant contact with an effective network service group with extensive experience delivering phone support and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a significant driver of company productivity, and Progent's intent is to fix instead of simply document network problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth consulting support and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Joinville Santa Catarina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging issues before they cause downtime, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on multiple OS platforms.
How Your Joinville Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Joinville Santa Catarina, Progent's online network support specialists are ready to deliver professional and economical system help the instant your company needs it. Over 20 years of providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Joinville business relies on a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or particularly complex integration projects.

Features of Progent's Remote Network Services for Joinville Santa Catarina
Progent's phone support, Internet-based repair, network security consulting, and network administration services give offices in Joinville Santa Catarina the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical experience, refined support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of network service, executing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of documenting and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who won't let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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