Fast Phone Support for Cincinnati Ohio UNIX or Linux NetworksFor small companies located in Cincinnati Ohio, Progent offers technical support for networks powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support engineers offer excellent value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions require fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to end up as large bills. Progent's skill at solving problems efficiently translates into your business spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that promote the maximum level of efficiency for remote help and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your company's environment remotely without compromising system security.

Progent's sophisticated service reporting system stores thorough records for all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support delivered to every customer by every Progent engineer. This database of anomalies and fixes is stored as a readily searchable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions in the least time.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Cincinnati Ohio or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's remote support engineers offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills permits Progent's consultants to manage almost any problem likely to take place in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To support companies with mixed-operating system environments, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support available from Progent to customers in Cincinnati include:

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are ideal for small businesses who lack the budget to support an internal Help Desk Call Center but who want fast response from an efficient Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or enhancing your current organization, identifying or customizing Help Desk Call Center application software to handle the special requirements of your corporation, or providing temporary online staff to reinforce your internal Help Desk resources to handle unusually busy scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Call Center staff of veteran network experts provides your clients in Cincinnati Ohio instant access to a large network service group with years of background delivering phone consulting and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a significant contributor to company success, and Progent's policy is to fix and not just report IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Word, and Microsoft Office Excel. To learn additional information on Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can support the imaginative components of Apple Mac environments by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals offer help in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Cincinnati Ohio remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your computer maintenance is proactive and automated. By spotting emerging issues before they evolve into downtime, remote monitoring can ward off stressful and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a variety of operating systems.

How Your Cincinnati Ohio Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cincinnati region

City Address Phone Link
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
(513) 808-9721 Cincinnati Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
(937) 519-4355 Dayton Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
(502) 287-0202 Louisville Network Support Services



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