Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Tacoma
ProgentProgent's consulting support for IT service firms in Tacoma Washington allows your company to offer your customers Progent's consulting expertise and Help Desk support with your brand as a transparent extension of your regular IT services team. These services can help you add to your revenue, expand your service portfolio, create happy clients, and increase your profits.

Progent's nationwide roster of network infrastructure experts, desktop support technicians, network administrators, and data security consultants have acted as transparent extensions to the IT staffs of some of the world's biggest IT support businesses. Progent's range of expertise allows you to add to the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support firm in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent bills your firm directly and works under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing systems are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT support firms do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT service firms a practical way to retain their custom branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metros is offered throughout the country at additional cost.
  • You have full control of your customers and invoicing.
  • Your clients submit requests via your custom branded Internet portal, a toll-free number, or by sending an email to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for virtually all IT expertise your customers may need. You can build your team and strategic IT skills at your own pace without having to decline opportunities owing to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your management, and invoices your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced service documentation platform to make sure all IT services performed are thoroughly described. This allows your IT support organization to transfer account responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely take on additional opportunities outside your core fields of excellence and open additional territories without the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more services to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad array of technologies and can act as a dependable resource for expanding your IT service business.
  • Fast Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
  • Online Support Professionals: For two decades, Progent has provided online network support from Call Center support to high-level consulting. Effective remote service cuts costs while delivering quick solutions.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Tacoma, Washington Organizations
Progent's seasoned team of certified engineers can deliver Tacoma, Washington businesses a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Program for IT Service Firms in Tacoma, Washington
To learn more information about Progent's reseller support for IT service firms in Tacoma, Washington, call 1-800-993-9400 or see Contact Progent.