Expanding your at-home workforce can have a significant effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Lawrence company to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from on demand guidance for helping you over challenging technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Lawrence, Massachusetts companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide transition to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of online technical support experts along with world-class ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise their current trouble tickets, add details, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to expand your current Support Desk team by splitting delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Lawrence, Massachusetts company, phone 1-800-993-9400 or refer to Contact Progent.