For small and midsize businesses in San Mateo California, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services offer exceptional value because they are equipped with the practical background and the advanced technology to solve most network problems quickly. This reduces direct costs because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for solving problems efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to communicate with your company's system without compromising corporate security.
Progent's highly evolved customer support reporting system includes comprehensive records describing the support that Progent's clients have received. Progent's authorized engineers have access to the history of services delivered to each customer by any Progent consultant. This database of anomalies and resolutions is organized as an easily exploitable support database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' in-house engineering staff so Progent's online service specialists can find optimal solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in San Mateo California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical support experts offer credentials in an extensive array of products and technologies. This broad range of capability allows Progent's consultants to resolve almost any crisis that may take place in a small business network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to clients in San Mateo include:
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to current MS Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
- macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE
- Debian GNU/Linux
- Slackware
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Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a person's technical skills at the expert level. CCIEs know how to deal with even the most intractable problems surrounding network infrastructure planning, integration, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to resolve the most intractable problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so your company can get immediate assistance for serious network infrastructure problems that are impacting business productivity but are not within the experience of your regular network maintenance personnel. Progent's Cisco CCIE support experts can interface to your network by means of sophisticated remote troubleshooting technology to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) products.
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Certified Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad range of technology support including Microsoft Windows Server 2022 planning and migration support,
Microsoft Windows Server 2019 expertise,
Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 upgrade (help, assistance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions to enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to clean up quickly following a damaging breach. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting services include:
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Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick response from a dependable Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk software products to meet the unique needs of your company, or providing temporary phone support staff to supplement your existing Call Center team to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology consultants gives your customers in San Mateo California immediate assistance from a large network service group with extensive experience delivering phone help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a significant driver of business success, and Progent's aim is to resolve instead of merely record IT issues.
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Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting expertise and education in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To find out additional information concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative aspect of Mac systems by providing remote help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in San Mateo California online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a combination of OS platforms.
How Your San Mateo California Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
City |
Address |
Phone |
Link |
Fremont |
Fremont Executive Suites Newark, CA 94560 United States |
(510) 933-0400 |
Fremont Network Support Services |
Hayward |
26250 Industrial Blvd Hayward, CA 94545 United States |
(510) 300-1400 |
Hayward Network Support Services |
Morgan Hill |
18525 Sutter Blvd Morgan Hill, CA 95037 United States |
(408) 645-8400 |
Morgan Hill Network Support Services |
Oakland |
1300 Clay Street Oakland, CA 94612 United States |
(510) 899-7400 |
Oakland Network Support Services |
Palo Alto |
3790 El Camino Real Palo Alto, CA 94306 United States |
(650) 543-0400 |
Palo Alto Network Support Services |
Pleasanton |
4695 Chabot Dr, Suite 200 Pleasanton, CA 94588 United States |
(925) 621-2400 |
Pleasanton Network Support Services |
San Francisco |
388 Market Street San Francisco, CA 94111 United States |
(415) 321-5400 |
San Francisco Network Support Services |
San Jose |
2570 N. First Street, 2nd Floor San Jose, CA 94131 United States |
(408) 240-9400 |
San Jose Network Support Services |
San Mateo |
1900 S Norfolk, Suite 350 San Mateo, CA 94403 United States |
(650) 931-2400 |
San Mateo Network Support Services |
Walnut Creek |
1261 Locust St Walnut Creek, CA 94596 United States |
(925) 362-2400 |
Walnut Creek Network Support Services |
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For mid-size businesses who need IT support, Progent can deliver an array of options including local help, on-line support, phone-based Help Desk, round-the-clock support with automatic network monitoring, temporary staffing, site relocation support, software development, and expert consulting. For medium-size businesses in California or other areas serviced by Progent's onsite consultants, Progent provides professional in-person support for fixing network problems quickly and affordably.
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ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance problems.
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Microsoft Certified Expert Engineer Dynamics GP 2015 R2 Deployment
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud readiness, supports popular handheld devices, allows single login with Microsoft Azure Active Directory, and tightens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and hands-on experience to address the critical IT and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the return on your investment in this powerful product.
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Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and associated Exchange components to lower hardware costs and management hassle. You can deploy Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to assist your small businesses to assess the benefits of Microsoft 365 Exchange Online, design a network topology that aligns with your functional requirements and budget, carry out a non-disruptive move from your existing Exchange system to one that incorporates Exchange Online, train your management team and end users, and provide as-needed consulting and technical support.
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Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting services are based upon proven virtualization platforms that allow small businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure support, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
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In performing IT tasks for enterprise customers, Progent uses a structured approach driven by defined milestones so as to achieve budgetary, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and expert implementation. All facets are recorded to provide a detailed description of IT services performed and to help in ongoing network support.
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VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
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Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the front lines of IT support, performing a wide variety of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not only world-class IT help, but also a consultant with proven methods for applying computer knowledge to repair actual network problems efficiently.
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Progent's certified security consultants can perform NodeZero-powered threat assessments to make sure your security monitoring and protection systems and policies are correctly configured and effective.
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Online Support Services ProSight Reporting Ticketing
ProSight Reporting is a growing family of real-time reporting utilities designed to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
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Progent's Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
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Progent offers several essential kinds of Call Center services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your customers convenient access to a dependable support group with extensive experience delivering phone support and online repair for IT systems powered by Microsoft technology. Progent's concentration is on earning the support Call Center a positive reputation as a key contributor to company productivity. Progent's target is to fix and not simply report problems.
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Essentials for Hyper-V Consulting Services
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Progent's Citrix consultants can assist your organization to evaluate the business value of the available versions of Essentials for Hyper-V, help you to use Citrix management utilities with your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, flexibility, and recoverability of your virtualized network while reducing the cost of resources and support and simplifying management tasks.
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Progent offers rapid remote access to Cisco CCIE network infrastructure experts. Progent's CCIE engineers can link to your environment using powerful remote support tools to provide fast and affordable troubleshooting and repair of critical network infrastructure problems.
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If you are developing UNIX or Linux applications on a network that has Microsoft Windows-based processors, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to focus on your area of high-value know-how while avoiding the constant distraction of maintaining your company information system. By using automated server monitoring and by delivering remote and on-site support as your business needs it, Progent represents an affordable way for supporting an IT network that provides excellent dependability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, online and in-person service and troubleshooting, proactive network monitoring services, and Contact Center services.
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Progent's Wireless Consulting Services offer a fast, economical option for companies of any size to configure, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
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Progent can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to upgrade from a legacy version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment so you realize the highest possible return on investment.
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Mid-sized companies can get all the benefits of System Center Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Premier Certified IT consulting experts. With Progent's affordably priced network support packages, medium-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, proactive alerts, in-depth system analysis, Help Desk support, and online troubleshooting. For companies with line-of-business applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager to provide medium-size business networks enterprise-class availability, protection and productivity.
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Progent can provide affordable remote support to help businesses to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies.
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