Urgent Phone Technical Support for San Mateo California UNIX, Linux, or Solaris SystemsFor small and midsize businesses in San Mateo California, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity planning.

Progent's online support services offer exceptional value because they are equipped with the practical background and the advanced technology to solve most network problems quickly. This reduces direct costs because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for solving problems efficiently translates into your business saving cash.

Progent's Remote Support Technologies
Over time, Progent has developed an array of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to communicate with your company's system without compromising corporate security.

Progent's highly evolved customer support reporting system includes comprehensive records describing the support that Progent's clients have received. Progent's authorized engineers have access to the history of services delivered to each customer by any Progent consultant. This database of anomalies and resolutions is organized as an easily exploitable support database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' in-house engineering staff so Progent's online service specialists can find optimal solutions in the least time.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in San Mateo California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote technical support experts offer credentials in an extensive array of products and technologies. This broad range of capability allows Progent's consultants to resolve almost any crisis that may take place in a small business network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support businesses with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services provided by Progent to clients in San Mateo include:

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick response from a dependable Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk software products to meet the unique needs of your company, or providing temporary phone support staff to supplement your existing Call Center team to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology consultants gives your customers in San Mateo California immediate assistance from a large network service group with extensive experience delivering phone help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a significant driver of business success, and Progent's aim is to resolve instead of merely record IT issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote professional consulting expertise and education in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To find out additional information concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the imaginative aspect of Mac systems by providing remote help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or configuring an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers businesses in San Mateo California online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a combination of OS platforms.

How Your San Mateo California Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services




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    Mid-sized companies can get all the benefits of System Center Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Premier Certified IT consulting experts. With Progent's affordably priced network support packages, medium-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, proactive alerts, in-depth system analysis, Help Desk support, and online troubleshooting. For companies with line-of-business applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager to provide medium-size business networks enterprise-class availability, protection and productivity.

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