Besides offering fast access to guidance from high-level network consultants and subject matter experts to assist Perth, Western Australia businesses with discrete technical problems or longer-term initiatives, Progent offers short-term staffing to deliver more broadly defined assistance such as PC help, IT administration, and Call Center response. Short-term staffing can help businesses to deal with expected or unexpected surges in the need for network services, which may be caused by scenarios such as mergers and acquisitions, site relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary staffing can also cover voids resulting from the absence of in-house staff members due to vacations, health issues, resignation, etc.

Benefits of Progent's Short-Term IT Staffing Program
Progent's short-term supplemental staffing services give organizations the ability to react to surges in requirements for IT services without being saddled with the expense and delays associated with vetting and hiring appropriate technical personnel and without the risk of increasing your full-time head count.

Key features of Progent's short-term staff augmentation services include:

  • Fast availability of reliable IT professionals
  • Simple engagement, termination, and resumption of services
  • Transparent augmentation of your full-time network support staff
  • Comprehensive documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
  • Close working relationship with a world-class, full-spectrum source for IT support
Progent's Co-managed Help Desk Service
Progent's shared Call Center program is a specialized on-going staff expansion alternative that allows IT organizations to divide the work of Help Desk support transparently between their full-time network personnel and Progent's nationwide team of IT support specialists. Working as a seamless supplement of your in-house Call Center, Progent's co-managed Call Center service is a joint service alternative powered by the industry's leading shared PSA tool for managing, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite network services for businesses throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Perth, Western Australia Businesses
Progent's seasoned team of certified consultants can deliver Perth, Western Australia organizations a wide range of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Contact Progent for Temporary Staff Augmentation for Perth, Western Australia Companies
To find out more details about Progent's temporary staff augmentation services for Perth, Western Australia organizations, call 800-993-9400 or visit Contact Progent.