Urgent Remote Support for Austin Texas UNIX, Linux, or Sun Solaris SystemsFor small businesses in Austin Texas, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support lowers immediate costs since service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical online support companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor repairs manage to turn into large invoices. Progent's skill at handling problems efficiently translates into your business saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for online technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to access your network remotely without breaching network security.

Progent's advanced customer support reporting system keeps detailed histories for all support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to each customer by every consultant. This archive of issues and responses is organized as an easily retrievable internal knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting experts are able to find the best solutions quickly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Austin Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online network support professionals possess advanced credentials in an extensive set of technologies. This wide range of technical skills permits Progent's engineers to resolve virtually any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-operating system environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based technical services provided by Progent to small businesses in Austin include:

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the money or time to assemble and manage an in-house Call Center but who require quick access to a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or enhancing your current one, identifying or modifying Call Center application software to handle the unique requirements of your company, or adding occasional phone support staff to work with your in-house Call Center resources to handle demanding situations like software transitions, major updates, or installing new business software.

    Progent's Help Desk team of veteran information technology experts gives your workers in Austin Texas fast assistance from a large support group with substantial background providing phone help and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a solid contributor to company performance, and Progent's aim is to solve instead of merely track network problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications including CRM, Project, Microsoft Office Word, and Office Excel. To read more about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can support the imaginative facets of Mac systems by providing phone-based consulting support and training in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide companies in Austin Texas remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT support is proactive and automated. By uncovering possible trouble spots before they result in downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by a combination of platforms.

How Your Austin Texas Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services




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