Fast and Affordable Online Support for Minneapolis Minnesota Networks
Immediate Online Consulting for Minneapolis NetworksFor businesses in Minneapolis Minnesota, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. Unlike many online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where fast solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for information networks of any size. Progent's Technical Response Center can communicate with your company's environment without violating corporate security.

Progent's powerful technical support reporting application includes thorough histories describing all support that Progent's customers have received. Progent's staff consultants have access to the records of support provided to every customer by every Progent consultant. This history of issues and solutions is organized as an easily searchable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the most efficient resolutions promptly.

Remote technical support services offered by Progent to customers in Minneapolis Minnesota include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a device that only you have and that is accessed using a different network channel. A broad range of devices can be used for this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced network consultants offers your workers in Minneapolis Minnesota instant assistance from a dependable network service resource with years of experience providing phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business performance, and Progent's goal is to fix and not simply annotate IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Minneapolis Minnesota online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your business so your IT support is proactive rather than reactive. By detecting looming trouble spots before they cause full-scale emergencies, automated monitoring can minimize stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on a combination of platforms.
How Your Minneapolis Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Minneapolis Minnesota, Progent's online computer support specialists are ready to provide expert and affordable IT support the moment your organization has to have it. Over 20 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Minneapolis organization has a regular independent consultant or employs an in-house organization that can handle ordinary network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Minneapolis Minnesota
Progent's online support services enable your Minneapolis organization to experience the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Minneapolis Minnesota, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical issues. However, serious problems can strike when local resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service people. In these situations, Progent's on-call support specialists offer a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent consultants have smaller internal costs than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an emergency. As your company expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.

  • Build a Solid Basis for Smooth Expansion
    Companies often begin with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed environments require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture able to offer the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complex array of technology options capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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