Fast and Affordable Online Support for Minneapolis Minnesota Networks
For businesses in Minneapolis Minnesota, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. Unlike many online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where fast solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for information networks of any size. Progent's Technical Response Center can communicate with your company's environment without violating corporate security.
Progent's powerful technical support reporting application includes thorough histories describing all support that Progent's customers have received. Progent's staff consultants have access to the records of support provided to every customer by every Progent consultant. This history of issues and solutions is organized as an easily searchable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the most efficient resolutions promptly.
Remote technical support services offered by Progent to customers in Minneapolis Minnesota include:
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Authorized MS Windows Experts
Progent's Microsoft-premier online support professionals offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of platform support services including Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you business to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can resolve even the most complex challenges occurring in network infrastructure design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value because their deep experience allows them to resolve problems quickly. In typical cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via state-of-the-art remote support technology in order to provide fast, safe, and affordable analysis and repair.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular family of connectivity appliances by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist businesses to identify and quarantine breached devices and guard undamaged resources from being penetrated. If your Minneapolis network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can help your Minneapolis company to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of cybersecurity experts bring the wide selection of skills required to reconstruct all vital facets of a targeted system quickly and with little data loss. To find out more, visit Progent's ransomware removal and business continuity experts.
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CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; defending your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide array of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
— Mac OS X
— Solaris
— IBM AIX OS
— HP-UX
— Berkeley UNIX (BSD)
— SGI/Irix
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a device that only you have and that is accessed using a different network channel. A broad range of devices can be used for this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
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Call Center Support
Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced network consultants offers your workers in Minneapolis Minnesota instant assistance from a dependable network service resource with years of experience providing phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business performance, and Progent's goal is to fix and not simply annotate IT issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Minneapolis Minnesota online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your business so your IT support is proactive rather than reactive. By detecting looming trouble spots before they cause full-scale emergencies, automated monitoring can minimize stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on a combination of platforms.
How Your Minneapolis Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Minneapolis Minnesota, Progent's online computer support specialists are ready to provide expert and affordable IT support the moment your organization has to have it. Over 20 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Minneapolis organization has a regular independent consultant or employs an in-house organization that can handle ordinary network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Minneapolis Minnesota
Progent's online support services enable your Minneapolis organization to experience the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by becoming more available, productive, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
With most businesses in Minneapolis Minnesota, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical issues. However, serious problems can strike when local resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service people. In these situations, Progent's on-call support specialists offer a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve future problems locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent consultants have smaller internal costs than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an emergency. As your company expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.
- Build a Solid Basis for Smooth Expansion
Companies often begin with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed environments require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture able to offer the solid foundation to meet current business demands and simplify downstream growth.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations require guidance and technical education to navigate through an increasingly complex array of technology options capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent can provide in-depth support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to each client. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.
An index of content::
24x7 Minneapolis Crypto-Ransomware Ryuk Vulnerability Report Twin Cities, Minnesota Minneapolis Ransomware Snatch Susceptibility Consultation Minneapolis, MN, United States
24x7 Minneapolis Netwalker Crypto-Ransomware System-Restore Minneapolis Minneapolis Hennepin County, US Minneapolis Lockbit Ransomware Recovery
Windows Server 2016 VM Load Balancing Remote Support Services
Windows Server 2016 Fault Domains Troubleshooting
Progent's certified information technology experts offer Windows Server 2016 migration consulting to help businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
24x7x365 Online Support Services Microsoft Windows 2008 Windows 2019 Server IT Consultants
64-bit Processing Consulting Services 64-bit Computing Consult
After Hours Cisco CCIE Full-Time Jobs Network Engineering Full-Time Job
After Hours WannaCry Ransomware Hot Line Minneapolis Hennepin County Ryuk Ransomware Hot Line
Antivirus Small Business Subscription Antispam Technical Support Services
Apple OS X and macOS Technical Support Professional Macintosh
Automatic Network Infrastructure Mapping Online Help Automatic Network Diagrams Specialists
Automatic Network Infrastructure Mapping Technology Consulting Support and Help Automatic Topology Mapping
Award Winning Minneapolis Consulting Services for Network Service Firms Minneapolis Minnesota, United States Consulting Experts for Minneapolis Network Service Companies Minneapolis Minnesota
Emergency Small Business Configuration
Small Office Computer Consultants
If you have a small business network with 10 to 50 desktop clients, Progent's network outsourcing services free your business from over-reliance on single independent service provider while giving you affordable and reliable access to enterprise-class network expertise. By providing network consulting service when you need it, providing advanced knowledge for key technologies, delivering unique support such as automated network monitoring, and billing only for services you use, Progent offers you an affordable solution for optimizing the productivity and profitability of your small office information system. Progent is the smart way for small businesses to create and maintain a reliable and safe IT network and to benefit from fast access to the experienced support typically available only to businesses who are able to support a large internal IT organization.
Biggest Server Consolidation Remote Support Engineers Server Management
BlackBerry Desktop Manager Help Center Minneapolis Saint Paul, United States Minneapolis Minnesota BlackBerry BPS Consolidation
MS SQL Server Development Group
Award Winning Consulting Microsoft SQL
SQL Server 2005 delivers indispensable, standardized tools to computer experts as well as to network users, lessening the complexity of creating, integrating, managing, and using company data and analytical programs on platforms ranging from handheld devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in planning and deploying data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Immediate Minneapolis-St. Paul ImplementationCCIE Voice Specialists Citrix Certified Enterprise Administrator (CCEA) Tech Support Outsource
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Cisco Configuration Assistant Professionals Integration Cisco Spam and Virus Blocker
Cisco Planning IT Support Data Recovery Online Cisco Certified CCIE
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Concord California Top MCSE Engineer Job Openings Microsoft Engineer Freelancing Job
Consultancy Google Cloud hybrid solutions 24x7x365 Consultant Multiple cloud integration
Consultants Enterprise Project Management
Professional Project Pilots
For enterprise project management support, Progent offers access to veteran information technology experts with decades of experience in technology management, program development, and process engineering for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise clients adhere to best practices to make sure development or deployment projects are successfully completed on schedule and within budget.
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Sun Solaris Online Help
Solaris IT Consulting
Progent's Sun Solaris platform consulting experts provide small and mid-size companies and software developers help with administering and supporting Solaris systems that run with Microsoft-powered networks. Progent offers your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of experience provides you with an easy single consulting firm to help you build and manage a secure and reliable cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
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Largest Cloud Backup Security Integration Support
Offsite Managed Data Backup/Recovery Services On-site Technical Support
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data.
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Duo Two-factor Authentication Network Consulting Duo Two-factor Authentication (2FA) Professionals
Dynamics GP BizTalk Adapter Technology Professional Dynamics GP VBA Services
Exchange 2019 Professionals Exchange 2019 Mailbox Server Information Technology Consulting
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SQL 2008 Reporting Services Outsourced Programming
Branch Office Network Support Microsoft SQL Server
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts and information workers, reducing the complexity of creating, deploying, administering, and using company data and analytical programs on platforms ranging from handheld devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with real-world experience and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
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ISA 2000 Server Computer Consulting ISA Server Network Consultants
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Sun Solaris Engineer
Solaris Services
Progent's Solaris family support experts offer small businesses and software developers help with administering and supporting Solaris environments that operate with Microsoft-based networks. Progent offers your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient one-stop source to help you build and maintain a secure and reliable cross-platform network and communications environment that supports Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
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Integration Altaro VM Backup with Azure Hornetsecurity Altaro VM Backup Onsite Technical Support
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DoubleTake Carbonite Software Backup Remote Technical Support
Double Take Replication Manager Computer Consultant
DoubleTake/Carbonite Software offers a family of products intended to deliver small and midsize companies a range of cost-effective alternatives for backing up and restoring vital workloads including Exchange, SQL, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small business IT networks to create a high level of availability and disaster recovery readiness at an affordable price.
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IT Services Dynamics GP Custom Software
Dynamics GP App Development Reporting
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms make it possible to design specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you track your business more thoroughly, transforming raw information into useful insights into your company and customers.
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Small Office Network Support Outsourcing
Small Business Network Support and Help
If you have a company IT system with 10 to 50 network users, Progent's network outsourcing services save your business from over-reliance on single freelance consultant while giving you affordable and reliable access to high-quality technical support. By delivering network support service when you need it, offering specialized knowledge for key technologies, delivering unique support such as 24x7 network monitoring, and billing only for services you use, Progent gives you an economical solution for maximizing the productivity of your small office information system. Progent is the smart way for small organizations to create and maintain a reliable and safe IT network and to benefit from quick access to the skilled support ordinarily available only to businesses who are able to afford a large internal IT organization.
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Meraki Switch Deployment Help and Support Meraki Switch Planning Online Help
Microsoft Certified Partner Troubleshooting Exchange Server 2007 Emergency Exchange 2007 Specialists
Clustered Server Technical Consultant
Non-stop Network IT Consultants
Progent's Disaster Recovery/Business Continuity consultants have in-depth backgrounds assisting small organizations to reduce system downtime by offering cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network design, data backup and restore systems, and non-disruptive system maintenance. Progent's business continuity experts can help your company to plan and test an efficient business continuity strategy that aligns with your business needs and budget. Progent's disaster recovery engineers can assist you to design, deploy, and manage resilient technologies such as redundant Internet access, virtualized servers, clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.
Microsoft Certified Small Office Network Consultant Maintenance Microsoft Certified
Live Communications Server Online Troubleshooting
Live Communications Server Outsourcing
Microsoft Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class solution featuring advanced protection, transparent integration with other Microsoft software, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize lower costs and elevated operational efficiencies, increased worker productivity, and better intellectual property protection with this simple-to-manage, highly available IM platform. Successful deployments of Office Communications Server require careful planning and consideration prior to installation. Progent's Microsoft-authorized consultants can provide the skill needed to deliver all the advantages of Office Communications Server throughout your entire corporation.
Microsoft Dynamics GP On-site Technical Support MCSE Expert Certified Dynamics GP Great Plains Software IT Consulting
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SQL Server Business Intelligence Consulting
Microsoft SQL Server 2014 Network Consultant
Progent's Microsoft certified consultants can offer small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the rapid development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the firewall. In addition to providing consulting, support and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.
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Microsoft SQL Server 2019 Support Services
Largest SQL Server 2019 Enterprise Computer Consulting
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to evaluate the business case for upgrading to SQL Server 2019 and can provide rapid remote or on-premises access to consulting experts in solution design and integration, application programming, database administration, and network security.
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Jabber and SIP gateway Specialists
Jabber and Cisco Unified CM Outsourcing
Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of any size to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the technologies that go into creating a cohesive Jabber solution including Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration solution.
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Computer Engineer ASA 5500-X Firewall with Firepower
Professional Firepower
Progent's experienced Cisco IT security consultants provide high-level PIX and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and high reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system, minimizing possible OS-specific security gaps.
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Wi-Fi 6 wireless controller Remote Troubleshooting
wi-fi controller IT Consultants
Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and management of wireless APs, tuning wireless performance by reducing the effect of radio frequency congestion, improving wireless uptime with rapid auto-failover, and hardening security by identifying threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller technology.
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NetApp MetroCluster Troubleshooting Consultants NetApp MetroCluster Consultant Services
NetScreen Network Security Auditor NetScreen Cybersecurity Consultancy
Network Engineer Windows 2008 Cluster Windows 2008 Cluster Online Support
Office Word debugging Consultants Office Word 2010 Consultancy
On-site Support Microsoft Exchange 2010 Upgrade Microsoft Exchange 2010 Upgrade Engineer
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SCOM 2012 Infrastructure Monitoring Technology Consulting SCOM 2012 Infrastructure Monitoring Setup and Support
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SQL Server 2017 Standard Remote Troubleshooting SQL Server 2017 Security and Compliance IT Consultant
Services Security Assessment Security Audit Services
Small Business Computer Consulting Services Remote PC and Smartphone Mobile Laptop Configure
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Specialists Cloud-managed Email Security ProSight Email Guard Outbound Email Encryption Consult
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Progent can assist small and medium-size companies to set up security defense systems and provide response expertise for work-from-home employees.
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Top Great Plains Accounting Professional Microsoft Dynamics Integration
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SentinelOne Singularity Control Integration Consult
Best Professional SentinelOne Singularity XDR
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response.
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Palo Alto Networks PA-5400 Series Firewalls Information Technology Consulting
Network Security Auditor Palo Alto Networks Zero Trust
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity environment that extends across your data center and cloud assets and guards any user at any location with any endpoint device.
Wi-Fi Site Survey and Planning Consultant Onsite Wireless Site Survey Integration Support
Windows 2008 Server Computer Consultant Network Consulting Organization Windows 2019 Server
Windows Server 2008 R2 Help and Support Windows Server 2008 Security Computer Consulting
Azure and Android integration Professionals
Microsoft Entra MFA Engineers
Progent can help businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the typical errors small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.
Windows Server 2022 and SCVMM Technical Support Services Windows 2022 Hyper-V Online Technical Support
Professional LifeSize 220 Series Telepresence
Radvision Video Conferencing Consulting Services
Progent can provide access to a veteran consultant with years of experience configuring, managing, and enhancing video conferencing systems from top-tier vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your internal IT support group, your Internet Service Provider, and your telepresence technology vendor to help your organization increase the business value of your telepresence ecosystem.
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