About Progent
Remote and Onsite Computer Support Consulting
Q&A
- How can Progent save our business money?
- What types of organizations can Progent help?
- Who founded Progent?
- What are the advantages of being a Microsoft Certified Partner?
- Does Progent offer support for Microsoft 365?
- Can Progent help us design and troubleshoot our network infrastructure?
- Can Progent help our business with site relocation?
- Our business application needs 24x7 support. Can Progent help?
- How can Progent enhance our network security?
- Does Progent offer Wi-Fi solutions?
- Can Progent help design and manage a cost-effective virtualization solution?
- Can Progent help us integrate with public clouds?
- Can Progent help us manage the mobile devices connected to our network?
- Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
- How can I get references for Progent's services?
Progent cuts the costs of IT management in a variety of ways:
- By offering a comprehensive array of technical skills and service delivery options, Progent allows small and midsize businesses (SMBs) to outsource most or all or their network support requirements. This eliminates the cost and hassle of assembling, managing, and retaining a full-service in-house IT support staff.
- Because Progent's roster of more than 130 experienced IT consultants can provide in-depth expertise across all major areas of information technology, even the most challenging problems are usually resolved quickly. This avoids lost productivity and bloated IT support bills.
- Progent's ProSight suite of low-cost managed services offer clients 24x7 monitoring and automatic and proactive remediation. This makes it possible to identify and repair looming issues before they can cause costly downtime.
- As an industry pioneer in providing remote network consulting and troubleshooting, Progent can eliminate the expense and costly delays associated with travel.
- For online support, Progent charges by the minute with no startup fees or time minimums. Granular billing for IT services ensures that you pay only for services delivered and keeps 10-minute fixes from turning into two-hour invoices.
- Progent's network security experts can help you avoid the potentially crippling costs of malicious cyber attacks by providing services such as ransomware defense and recovery and state-of-the-art behavior-based security monitoring powered by SentinelOne technology.
- Progent's cloud expertise includes virtual machine hosting services, Microsoft Azure integration, Microsoft 365 Exchange Online hybrid solutions, Amazon AWS migration and management, and Google Cloud integration consulting. Effective use of cloud services allows you to save the substantial cost of building and managing a modern network infrastructure to support your IT ecosystem.
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.
What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Microsoft 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.
Does Progent offer support for Microsoft 365?
Progent's Microsoft 365 experts can help you evaluate the many subscription plans available with Microsoft 365 and can integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers configuration help and training for Microsoft 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Microsoft 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Microsoft 365 cloud services like Exchange 365 Online and Microsoft 365 Skype for Business.
Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.
How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne behavioral analysis technology and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.
Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquiti WiFi technology integration.
Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.
Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Microsoft 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.
Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.
Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:
- ProSight Email Guard Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
- ProSight Data Protection Services Managed Backup and Disaster Recovery
- ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense powered by SentinelOne behavioral analysis technology
- ProSight Enhanced Security Protection (ESP) Unified Physical and Virtual Endpoint Security and Exchange Email Filtering
- ProSight WAN Watch Network Infrastructure Remote Monitoring and Management
- ProSight LAN Watch Server and Desktop Remote Monitoring and Management
- ProSight Virtual Hosting VM Hosting and Management Service
- ProSight IT Asset Management Network Infrastructure Documentation and Password Management
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.
If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent
For biographical information about Les Kent, Progent's founder, click here.
An index of content::
Altaro VM Backup Verification Help and Support
Hornetsecurity Altaro VM Backup Replication Help and Support
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or on-premises services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software.
Urgent Consulting ProSight Phishing Defense
ProSight Enhanced Security Protection Consult
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware.
CISA Certified Security Expert On-site Technical Support Virtual Service Desk
Computer Consulting Virtual Help Desk
Progent's Shared Call Center service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Microsoft Experts MS CRM Online Help
Microsoft CRM Technical Consultant
Microsoft CRM helps small businesses build positive client interactions. Integrated Sales and Customer Service modules enable employees to share data to help improve sales success and offer steady, effective customer service. Progent can configure the most sensible network infrastructure, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you combine Microsoft CRM with your sales or customer service databases.
Solaris-Windows Upgrade Help
24-7 Solaris to Windows Upgrade Consultants
Progent can help you to design and implement an efficient migration from a Solaris-powered information system to a network based on Windows and capable of running Microsoft's popular office productivity products, business applications, and software development platforms. Progent's Solaris, Windows and Cisco engineers and software development experts can show you how to preserve your information and reduce business disruption by developing an effective migration plan that protects your existing investments in Sun Solaris software and technology. UNIX-to-Windows transition support expertise offered by Progent include analysis of existing infrastructure, migration strategy and validation, Exchange migration services, information and application software porting, and processor and storage transition and economization.
Immediate Microsoft Outlook for Mac Remote Technical Support
Technology Consulting Microsoft Messenger for Mac
Microsoft Office for Mac allows Apple Macintosh users to run the world's most popular business programs. Progent's Apple-certified Mac experts can help you set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for networks that mix Mac with Windows systems with complete resource sharing, or networks which intentionally restrict collaboration between Mac and Windows users.
Aironet 2600 Access Point Online Support Services
Aironet 1500 Access Point Support
Progent's Cisco CCIE Wi-Fi network consultants offer remote or onsite configuration and troubleshooting services to help you to design, configure, update, optimize, manage and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity solution that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique workplace layout, construction, and anticipated workloads.
Security Penetration Testing Secure
24-Hour Cybersecurity Pen Testing Cybersecurity Firms
Stealth penetration testing is an important part of any overall network security strategy. Progent's security experts can perform thorough penetration tests without the knowledge of your organization's in-house network support resources. Unannounced penetration testing shows whether existing security monitoring systems such as intrusion detection warnings and event history analysis are correctly configured and consistently observed. Progent can implement ongoing automatic PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, compromised credentials, missing patches, and ill-advised product defaults can be chained together by hackers into the multi-vector attacks typical of modern versions of ransomware.
Juniper Junos Auditor
Juniper Junos os Cybersecurity Tech Services
Progent's Juniper Networks-certified network engineer can help you to design and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from outdated products to the latest releases. Progent's Junos OS engineers can also provide expertise with Juniper's flagship network operating system to enable your business to simplify the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you maintain networks that incorporate a mix of Juniper's software platforms.
Fault Tolerant Internet Data Center Configuration
Consultants Fault Tolerant Colocation
Progent's Data Center consultants can show you how to find high availability data centers that meet the particular requirements of your company. Fault tolerant Internet Data Centers are especially appealing to small companies because of their affordability and convenience in comparison to taking a do-it-yourself approach. Attempting to build an in-house data center that offers even a minimum level of fault tolerance is financially prohibitive for most small companies. Progent is ready to help you reap all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete array of consulting and support services.
Select Topic: