Expanding your at-home workforce can have a major effect on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Plano company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Plano, Texas businesses to with any facet of building a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

IP Voice Integration for Teleworkers
Expanding the company PBX system to include telecommuters is vital to supporting a productive at-home workforce. A variety of cloud-based VoIP products are used by small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can help organizations of all sizes to design or tune a telecommuter VoIP service that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations optimize their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager supports other combined media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Plano, Texas business, phone 1-800-993-9400 or refer to Contact Progent.