For office computer networks located within the state of Florida, Progent's Microsoft authorized technical experts can deliver remote phone support and remote troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed world-class skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve computer network problems without the high cost and delays normally associated with on-site technical service calls. If your Florida business is located beyond the larger metropolitan areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer network support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unusable or causing wasted time due to technical issues continuing for too long. Progent's team of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the job, but an expert with proven methods for applying those skills to provide efficient network solutions.

Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, every Progent support expert has access to the technology and training resources needed to provide the best information technology help possible. Progent's network outsourcing, Contact Center, Microsoft 365 integration expertise, and software programming services allow small and midsize business clients to benefit from the wide range of skills found in the IT departments of large companies without the high expense and distraction of building and managing a self-sufficient in-house network team.

Telecommuters Solutions
Progent has 20 years of background helping small and mid-size organizations to design, deploy, tune, administer, and debug information networks that support a remote workforce. For details about Progent's support services for teleworkers, refer to remote workers support.

Easy Engagement and Billing Model
Progent's simple by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional fees that drive up service. For remote support from Progent during regular business hours, you only get charged for the actual time spent working on your problem. If it only takes ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's expert is actually onsite working on your issues. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you might be billed for our consultant's travel time, but never a higher emergency rate. Since Progent maintains a large pool of engineers located within the entire service territory, an available expert is usually near to assist. Progent can also provide onsite service to the majority of zip codes in the U.S. within 24 hours of answering a service call. Progent's online technical support group has delivered help to small companies in every state (Refer to Progent's customer testimonials.)

SonicWall Firewall Integration Consulting Services
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and tune SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and build security into your business practices. To learn more, visit SonicWall firewall integration consultants.

Cisco Unified Communications Manager and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, is the core of Cisco's communications and collaboration solution. CUCM and Unified CM Express offer a location-independent IP-PBX solution by integrating tightly with unified messaging applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of Unified CM setup and debugging in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, configuring SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE networking support, designing Cisco UCS server clustering systems for high availability, and integration with Exchange Server.

Cloud Expertise for Teleworkers
Progent can assist small and medium-size companies to provide their remote workers with safe and seamless access to cloud services. To learn about how Progent's consultants can assist companies to configure robust Cloud access for their remote workforce, see cloud consulting services for teleworkers.

BI Reporting Consulting and Development
Progent’s business information reporting consultants can provide online and on premises consulting to assist your organization with any facet of business intelligence reporting ranging from troubleshooting or enhancing applications to planning and implementing an advanced business intelligence environment. Progent's management reporting consultants can help you to maintain your current reporting environment, assist you to upgrade reports from a legacy reporting product to a modern one, and deliver as-needed remote mentoring to meet your individual requirements. Progent’s business reporting and analytics consultants offer expertise in all popular BI reporting and visualization tools such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

Exchange Server 2016 Migration Services
Progent's MS Exchange 2016 migration consultants can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your VMs, databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 planning and deployment assistance and Exchange Online integration to help you to move to a more current version of Exchange Server.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of availability and scalability and is in addition simple to move to another host. Progent's Private Cloud hosting services are based on proven virtualization platforms that enable small companies with mixed- platform environments to economize dramatically on the expense of capital equipment, infrastructure maintenance, and network management while benefiting from world-class reliability and an unmatched degree of vendor independence. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Progent's Integration and Training Services for Microsoft Office and Microsoft 365
Progent's certified Microsoft Office and Microsoft 365 consultants can assist companies of any size to incorporate Microsoft Office desktop and Microsoft 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless solution that provides fast ROI and promotes improved business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 applications with one another and with other key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to fix compatibility issues between various releases of Microsoft Office and offers customized online Office and Microsoft 365 training to individual users or teams.

Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key features initially developed for and proven on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to run your critical applications, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive migration plan, train your IT administration and technical support personnel, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.

Expert IT Support for Systems at Colocation Sites
There are hundreds of enterprise-class colocation centers in larger metropolitan areas across the U.S.. Progent's colocation center support team can improve your system’s reliability and performance by helping you select a remote data center site that meets the specific needs of your enterprise including geographic location, size, communications, affordability, and extra additional features and services. Progent’s data center IT services are intended for companies with hardware located at colocation hosting facilities and requiring on-demand on-premises help at the co-location site as well as remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of colo center support services including system topology evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, design and installation of high availability configurations, architecting and deploying layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server clustering systems.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a seamless extension of Unified Communications Manager (CUCM), is a converged voice messaging platform that accelerates productive collaboration by offering a variety of alternatives for retrieving voice messages within a framework that is simple to deploy and administer. Unity Connection lets you access and manage your voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses (SMBs) and enterprise branch locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging deployment continues to deliver significant competitive advantage.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network support expert for online or on-premises expertise, call 1-800-993-9400 or go to Online Network Help.



An index of content::

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    For businesses with a combination of Mac and Microsoft Windows computers, there exist two popular solutions for using Windows-dependent software on macOS or OS X: an external connection to an actual Windows computer or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a networked Windows-powered PC to run Windows programs and access network resources. Virtual PC for Mac emulates Windows on a Mac system so that you can use Windows software locally. Progent's Mac technology support experts can help your organization to manage these solutions for using Microsoft Windows applications on your Apple Macs and can also assist your company to evaluate and configure third-party products for Windows platform simulation.

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    Progent is seeking a variety of on-staff workers including solutions-driven MCSEs; network experts who have Cisco CCNP or CCIE credentials; and specialists in advanced network design with experience in mobile access, wireless integration, non-stop systems, disaster recovery planning, data preservation, and server virtualization. Progent is also seeking workstation support experts, off-site troubleshooting professionals, and CISSP or CISA accredited security professionals. We are also seeking experienced managers able to perform efficiently in Progent's high-growth, virtual office model. Progent contracts independent consultants who have in-depth knowledge and hands-on background in high-demand IT areas beyond Progent's primary service focus. Progent's Experts Group employs contractors who can provide advice and development services for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with popular platforms such as Linux derivatives, Apple OS, or Solaris, or can provide world-class help in technologies such as telecom, web site design, Electronic Data Interchange, web commerce, or dbm programming. Freelance contractors premier by Progent coordinate with our in-house engineers to provide end-to-end solutions for small business networks.

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    Progent's ProSight family of managed IT services are geared to provide businesses who maintain small internal network administration and support staffs with affordable access to world-class management tools and consulting experts. Advantages of the ProSight catalog of managed services include predictable IT management expenses, automation of common administrative processes, ongoing absorption of the latest information technology, smooth transition from legacy technology to up-to-date solutions, improved alignment of computer technology with business goals, guidance from seasoned network experts, and freeing up management to concentrate on business instead of fast-evolving computer technology.

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