Immediate, Low-cost Online Computer Network Support for Port St Lucie, Florida Small Companies
For more than twenty years, Progent has focused on providing world-quality network support services to customers with small-business budgets. Progent has built a powerful service system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers accredited in a broad range of technical disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-up, a global team of remote troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network issues in the least time and at the lowest cost to customers.
For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal IT service group. This can save money and help meet schedules for major IT initiatives such as software programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and implement a sensible cloud computing strategy.
Main Technologies Serviced by Progent for Port St Lucie, Florida Office Networks
A Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE network experts and Apple Computer accredited engineers, Progent provides emergency assistance and affordable remote consulting to Port St Lucie, FL businesses for a wide range of information technologies such as:
Support Delivery Alternatives for Port St Lucie, Florida Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and network management. Progent's paradigm for delivering network support services is based on the Help Desk structure common to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity documentation, dependable follow-through, and tight cost control for an array of network support delivery options that include remote repairs, in-person help, and high-end consulting.
- Online Support
Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix network problems without the cost or time loss of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small companies the best of both worlds: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. For details, see Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, refer to Progent's Help Desk sharing services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, network security consulting, high availability network engineering, server virtualization strategies, plus integration, programming and training for small business applications such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and massive system migrations, longer term projects such as customizing a legacy MRP system to a modern Microsoft Dynamics 365 solution, relational database application programming and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or urgent services like disaster recovery and malware cleanup.
- Network Infrastructure Support Services for Teleworkers
Progent can help small and mid-size companies to plan, configure and debug the infrastructure needed to support offsite workers. Aspects of network infrastructure for which Progent's experts offer support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN planning and deployment, and robust Internet access. To learn about Progent's network infrastructure consulting services for a remote workforce, visit infrastructure consulting services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of availability and expandability but that is in addition easy for clients to migrate to a different support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Port St Lucie, Florida Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support enable small and midsize businesses to sidestep the problems related to over reliance on small support firms or independent consultants.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For network services, small companies often depend heavily on independent engineers. Although individual support providers carry lower expenses than larger support organizations and can typically charge nominally smaller fees, they are frequently stretched to far to respond rapidly to critical situations. If an independent engineer is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may force your business to go without assistance in case of a crisis. As your company expands, system downtime or difficulties with critical applications get more costly. The money you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting group to fall back on for assistance requires them to learn in place while your company ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated IT Issues
The majority of smaller support organizations or independent consultants specializing in small company IT consulting are capable of delivering routine solutions but don't have the seasoning to work efficiently with complicated IT environments with a variety of operating systems, numerous sites, Voice over IP systems, remote workforces, interconnected accounting and operational applications, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's large team of experts can be valuable to your business because big-company networks are characteristically complicated, support problems require thorough understanding of in many technical areas, and achieving an acceptable degree of robustness, reliability, and security calls for enterprise-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small companies typically start with a network cobbled together on a tight budget. Lacking a strong architecture, a sequence of band-aid repairs commonly get thrown on top of a tenuous structure. As a business grows, reliability and expandability issues can undermine the success of the organization. Such networks need proper assessment, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the reliable basis to meet critical business requirements and ease downstream growth.
- Team with Solution Providers, Not Resellers
Small companies require guidance and insight to navigate through an ever more complex maze of IT alternatives available for enabling growth and improving productivity. Businesses do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match consulting services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual requirements of a client.
Contact Progent
In case your Port St Lucie, Florida company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
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