Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Mobile
ProgentProgent's consulting services for IT service organizations in Mobile Alabama allows you to offer your customers Progent's consulting and Help Desk Call Center support under your brand as a transparent extension of your regular IT support group. This can help you grow your client base, flesh out your service catalog, satisfy your clients, and increase your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have acted as seamless expansions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise enables you to broaden the scope of your IT support practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network support firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but challenging to set up and maintain. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support organizations an economical way to keep their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the range of technical issues your firm can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metros is available across the country at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit service requests using your own branded Internet portal, a toll-free phone number, or by sending a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core IT skills at your own pace without being forced to say no to new business due to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service group, responding to your management, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service reporting system to ensure that all services delivered are fully described. This makes it easy for you to transfer account responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can easily and affordably take on more jobs outside your main fields of excellence and serve additional territories without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support firm by offering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered online IT support from Help Desk support to high-level consulting. Effective remote support cuts costs while delivering quick solutions.
  • Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Mobile, Alabama Companies
Progent's seasoned roster of certified consultants can provide Mobile, Alabama companies a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Support for IT Service Firms in Mobile, Alabama
For additional information about Progent's reseller program for IT service firms in Mobile, Alabama, call 1-800-993-9400 or refer to Contact Progent.