UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small and midsize businesses in Raleigh North Carolina, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers represent exceptional leverage because they are equipped with the practical background and the advanced technology to resolve the majority of network problems quickly. This lowers immediate costs since solutions take up fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to many online support organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly translates into your business spending less money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to communicate with your system without compromising network security.

Progent's highly evolved customer support reporting system includes comprehensive records of the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support delivered to every Progent client by any engineer. This database of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft permit access to other extensive support databases and allow fast response from vendors' in-house product engineers so Progent's online consulting specialists can come up with the most efficient resolutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Raleigh North Carolina or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online network support engineers have certified skills in an extensive set of products and technologies. This broad range of capability permits Progent's consultants to address virtually any crisis likely to crop up in a small or midsize business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To help companies with mixed-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Remote services available from Progent to customers in Raleigh include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult challenges associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience permits them to find solutions for even the most difficult problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone access to a CCIE so you can get timely support for complex network issues that are crippling business productivity but are beyond the comfort zone of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of state-of-the-art on-line support technology in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier online support professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of technology support services such as Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide array of online PC desktop support services including Windows 11 migration help and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier System Security Experts
  Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up quickly following a damaging breach. Security services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• Call Center Services
  Progent's Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who lack the budget to build and maintain an internal Help Desk but who require quick access to a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software to meet the unique needs of your company, or providing temporary online staff to work with your existing Help Desk team to deal with unusually busy scenarios like software transitions, major upgrades, or installing new applications.

  Progent's Help Desk staff of seasoned information technology professionals gives your clients in Raleigh North Carolina instant assistance from an effective network service group with extensive experience delivering telephone-based help and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial contributor to business efficiency, and Progent's target is to fix instead of merely track technical issues.

• Business Applications Support: Education, Custom Programming, and Problem Solving
  Progent's Applications Consulting staff offers online advanced engineering expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Word, and MS Excel. To read more about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac professionals can promote the artistic facets of Macintosh computing by providing remote consulting services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio/video or setting up an audio/video production studio.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Raleigh North Carolina remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network maintenance is proactive and automated. By exposing possible issues before they expand into crashes, system monitoring can head off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of OS platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.