Fast Online Help for Nashville Tennessee Computer Systems
Fast Phone Technical Support for Nashville SystemsFor organizations in Nashville Tennessee, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike many remote service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent's online support team can link to your company's computer system remotely without breaching corporate security.

Progent's proven technical support reporting application includes thorough records of all service that Progent's customers have received. Progent's team service personnel have access to the specifics of all help rendered to each Progent customer by any Progent engineer. This database of problems and resolutions is structured as an easily exploitable proprietary database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft open up additional massive support databases and allow fast response from vendors' in-house product engineers so Progent's online service experts can come up with optimal resolutions promptly.

Remote support offered by Progent to businesses in Nashville Tennessee include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk application software to address the special requirements of your corporation, or providing temporary online staff to reinforce your internal Call Center resources during demanding scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network experts provides your customers in Nashville Tennessee fast access to a dependable network service group with years of experience offering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a major driver of company productivity, and Progent's goal is to solve and not merely report technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Nashville Tennessee online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your environment so your computer maintenance is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by multiple OS platforms.
How Your Nashville Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Nashville Tennessee, Progent's online network support specialists can provide effective and affordable IT help the moment your organization requires it. More than 20 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Nashville company relies on a local freelance consultant or maintains a full time IT staff that can deal with common network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to solve sudden system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Nashville Tennessee
Progent's online support services allow your Nashville company to experience the benefits of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    For most companies in Nashville Tennessee, nearby computer service resources, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of network issues. However, IT crises might occur when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service technicians. In these situations, Progent's online service experts offer an easy, fast, and budget-friendly way to supplement your regular resources and to pass on valuable knowledge to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network remains available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an information system created on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, stability and expandability issues can impede the success of the organization. These poorly designed environments require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies require guidance and technical training to negotiate an increasingly complex maze of technology alternatives available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every staff member to every client. The discipline of detailing and archiving support activity allows more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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