Huntington Beach At Home Workers Configuration Consulting Partner
System Planning, Integration, Management and Help Desk Consulting
Expanding your remote workforce can have a significant effect on IT architecture, security, and company culture. Progent has two decades of experience helping SMBs to design, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Huntington Beach organization to select the right technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent can provide services that go from as-needed expertise for helping you over occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Huntington Beach, California companies to succeed with any facet of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, cybersecurity, data protection solutions, and streamlined management.
Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for an at-home workforce can be particularly challenging if you must accommodate a mix of personal equipment such as PCs and notebooks, routers, and wireless appliances from different vendors and with a mix of OS software and firmware levels. Progent's experience delivering online help for both outdated as well as current technologies in virtual office venues allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to expertise for making necessary upgrades. Services offered by Progent to assist you to implement a productive telecommuting ecosystem include:
- VPN connectivity makes it possible to create a safe tunnel for authorized remote employees to use IT resources located at your corporate datacenter or in the cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your key network resources by providing online VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN connections for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and use a data center computer's desktop. This provides network managers more control over the digital ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier remote support for integrating routers from all major vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by the whole family and guests, are commonly used by at-home employees to access their router for work. This can cause performance and cybersecurity problems. Progent can assist businesses to resolve these issues by delivering services like Cisco Aironet configuration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless access point integration assistance.
- Internet access methods affect the speed and reliability of connections between at-home workers and the company network. Vital processes may require redundant Internet connections in case the normal connection breaks. Progent can provide expertise for identifying service providers, choosing sensible bandwidth and data volume bundles, and setting up redundant Internet connections. Refer to Internet connectivity integration services.
VoIP Integration for Remote Workers
Expanding the business phone system to include teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for IP voice solutions. Progent can assist businesses of all sizes to design or maintain a remote VoIP environment that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations optimize their current Cisco IP voice systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports additional mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to support your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, visit CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and provide as-needed integration and troubleshooting expertise.
Voice/Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from major vendors support virtual meetings, video and voice conferencing, chat, and content sharing for both onsite workers and teleworkers. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can assist you to maintain your current voice/video conferencing environment and enhance the productivity of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business client software to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's support expertise for Cisco Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and assist your business to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of applications that deliver a consistent user experience for exchanging information throughout a corporate network and on a wide selection of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can assist your company to deploy these flagship collaboration products to maximize the productivity of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web sites to promote collaboration and information sharing by providing policy-driven delivery of data, business processes, and utilities for looking through company-wide business data. SharePoint allows you to build secure web portals that enables remote workers to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, go to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, refer to planning and configuration expertise for Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can share them safely through a browser. Included with Office 365, OneDrive allows remote employees to co-edit files. Revisions created offline are automatically synced when you go back online. To find out about Progent's consulting services for OneDrive, visit Microsoft Onedrive configuration consulting.
Cloud Integration for At-Home Workers
Progent can provide advanced remote assistance for helping businesses to build, maintain and troubleshoot integrated hybrid network architectures that combine internal data centers, at-home workers, branches, plus public cloud resources. Progent offers top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix problems with public cloud connectivity, authentication, and security.
Azure is a popular platform for public cloud software and services that enables you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, see Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a variety of bundles intended for customers ranging from individuals and small offices to large enterprises. Progent offers fast and easy online contact with consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the various subscription plans available for Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling you to build hybrid information systems. Progent's Exchange consultants can provide occasional help to guide you through tough technical bottlenecks and also offer comprehensive project management outsourcing to ensure your telecommuters have easy and safe access to your Exchange Online deployment. To learn Progent's support services for Exchange Online, see Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's biggest source of cloud-based services. Progent can provide rapid and affordable online access to cloud integration consultants who can help your organization to design, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network architecture to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration support.
Google Cloud is a leading collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can assist your organization to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline access control for teleworkers with Google Cloud Identity. Progent can also assist you to use GCP's management tools to control and track your GCP ecosystem. To find out, refer to Google Cloud Platform (GCP) consulting support.
Help Desk Services for Remote Workers
A sudden, company-wide switchover to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists along with enterprise-class ticketing and tracking software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or update their active tickets, add information, and upload screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service allows your company to supplement your current Support Desk team by sharing responsibilities for Help Desk services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the leading PSA platform for managing help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Call Desk augmentation Services.
Security and Compliance for Telecommuters
Work-from-Home (WFH) workers typically utilize their own devices and usually operate in a poorly secured physical area. This situation multiplies their susceptibility to malware attacks and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user education, and the development of security policies based on best practices. Progent's seasoned roster of cybersecurity solutions experts can help your business to plan, implement and maintain a compliant cybersecurity solution that guards vital IT assets in networks that include at-home workers.
Firewalls enable you to create a network environment that can be safely utilized by on-premises users as well as by telecommuters, mobile workers, suppliers, customers, and the public. Next-generation firewall devices permit you to assign and control different access rights to different classes of users and to expand your network and adjust your security profile as your company evolves and as cyber threats grow increasingly complex. Progent supports both current and older firewall devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, see firewall integration and support services.
Online Endpoint Monitoring makes it easy to watch over the various devices utilized by telecommuters and either block or spot and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint device, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to identify zero-day attacks before they can spread. When an attack is spotted, ProSight ASM instantly disconnects the infected endpoint from the network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Managed Services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the exposure of your network to all classes of outside and local security threats for a network that includes at-home workers. Progent can run remote, automated security inventory software for quickly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's security assessment experts, which can be managed by network security experts with top certifications including CISA, CISSP, and GIAC, can assist your company to audit your procedures and policies and review your WAN architecture to enable you to implement the highest level of security for your at-home workers.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your at-home environment as well as your internal and perimeter networks so you can identify, rank, fix, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent can assist you to use NodeZero to perform comprehensive pentests of your network perimeter and your internal network in order to evaluate your present security profile. Progent can also assist you to strengthen your network security and can help you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn more information about Progent's vulnerability analysis services powered by on NodeZero's PEN test products, visit Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key areas to concentrate on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
Data Protection involves saving and restoring critical information in order to avoid data loss and reduce restoration time in case of storage system failures due to equipment breakdowns, programming hiccups, user error, malware, or other causes. Reliable data protection solutions can be particularly difficult to architect and manage in hybrid environments that combine private data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for an at-home workforce must address diverse types of personally owned endpoints. Progent can provide quick remote help from consultants familiar with a broad range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that require a quick switch to telecommuting. Progent's expert disaster recovery planning experts and business continuity consultants can assist you to create, document and test a DR/BC plan that includes the logistics of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local computers. Endpoint Manager features a unified platform for safeguarding corporate information by controlling onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Managed endpoint devices can be personally owned or company owned. Network admins managing the enrolled endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, set up policies for permission to access information and resources, manage passwords, establish VPN connections, determine how teleworkers share data, establish threat defense, ensure security compliance, and wipe sensitive information from missing, stolen or decommissioned endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS computers. For information about Microsoft Intune and to find out how Progent can help you to use this platform to administer the endpoint computers of your at-home workforce, visit Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product via a one-time purchase. Top features of VMware Workspace ONE include fast remote provisioning of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. For information about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Huntington Beach, California organization, call
An index of content::
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NodeZero Certified Cybersecurity Pen Testing Security Organization
NodeZero Certified Cybersecurity Pen Testing Cybersecurity Consultancies
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Application Consultant Dynamics 365 Business Central
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ProSight Small Business Private Clouds Technology Professional
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CISSP-ISSAP Cybersecurity Consulting
information Systems Audit CISSP
Progent's CISSP-premier cybersecurity consultants can help organizations of all sizes with any facet of information system security. Progent can help implement cost-effective cybersecurity systems that protect a small office from advanced malware attacks or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support local, remote, and mobile clients accessing IT resources distributed over multiple physical datacenters and public and private clouds.
Exchange 2003 Server Upgrade Support Services
IT Services Exchange 2003 Server Upgrade
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
ProSight Spam Filtering Consultancy
Technology Professional ProSight Email Content Filtering Policies
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24-7 SQL Server 2019 Performance Tuning Network Consultant
SQL Server 2019 Machine Learning Services Remote Support Services
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable online and onsite consulting expertise, software development, and technical support services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud resources into a seamless intranet solution.
Telecommuter Job Virtual Office Technology
24x7 Contractor Home Based Network Consultants
Progent's work environment will make you a better consulting professional by improving your information technology skills and boosting the satisfaction of your clients. Progent delivers this promise by recruiting the top professional experts for you to operate with, offering a state-of-the-art system architecture, using proprietary application tools to enable the maximum quality of support, and by streamlining our business structures for attracting and maintaining clients.
Cybersecurity Architecture Engineer
ISSAP Certified Cybersecurity Engineer
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through thorough examination and significant experience with network security architecture. ISSAP consultants have in-depth knowledge of access management systems and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security specialists can help your business with all phases of secure network architecture.
Microsoft Operations Manager Case Study
Emergency MOM Example Application
Before Progent's MOM-based solution, system issues were handled reactively, once users were impacted by them. With the benefit of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now fix network troubles before they grow to be serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients know that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class reliability, security and productivity.
Akron Canton Dynamics GP System Upgrade Consult
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Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for over two decades and Progent has delivered integration, software development, training, and troubleshooting services since the product's debut. Progent offers high-level support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can help you to plan, pilot, and implement an efficient migration from a a legacy version of GP to the newest edition of Microsoft Dynamics GP.
Hornetsecurity Altaro M365 Mailbox Backup Consultant Services
Hornetsecurity Altaro M365 SharePoint Backup Network Consultants
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
Open Now SCDPM 2016 Configuration
System Center 2016 and Windows 10 Integration Online Consulting
Small to mid-sized businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network service packages, small businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small business networks enterprise-class availability, security, and performance.
Network Consulting VoIP Infrastructure Solution for SIP
Jabber Remote Support Services
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Solaris Remote Professionals
Solaris Remote Specialist
Progent offers national urgent technical support and troubleshooting services for companies who run Sun Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft technology. Remote technical support offers maximum leverage for your information technology dollar by protecting user efficiency and shortening the time charged for computer analysis and repair. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to solve the majority of IT problems without wasting time and money by going to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a combination of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist with the most difficult network problems.
Microsoft Virtual Server Administration Services
MS Virtual Server Administration Website Engineer
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 platform and based on technology first developed by Connectix, provides the performance necessary to carry out server consolidation, software migration, and server quarantine projects through virtualization technology in an enterprise-class IT environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server at businesses wishing to improve ROI in software programming and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server consultants can help your IT staff to evaluate and integrate MS Virtual Server 2005.
24/7 ISR G2 Routers Remote Consulting
Carrier Routing System Remote Technical Support
Cisco has designed an extensive product line of routers that includes routers designed to deliver the protection, performance, and availability demanded by organizations from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and system availability. Progent can help you select and configure Cisco routers to build a reliable foundation for your network and to make it easy to grow as you support new users, start new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers based on the Cisco IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
Microsoft Certified Expert Support and Integration Dynamics GP 2010
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Dynamics GP can help you expand and control your company more efficiently by delivering easy access to decision-driving information and a rapid return on investment. Dynamics GP/Great Plains offers major business benefits such as its ability to expand the presence of your organization, manage your financials, automate financial processes, unify processes across your business, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and maximize cash flow. Progent can show you how to configure and manage a robust, safe server and communications infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to make sure you derive all the benefits of your Dynamics GP software.
Best Small Office Online Consulting
Small Business Network Integration Support
If you have a company network with 10 to 50 desktop users, Progent's computer outsourcing services free your organization from over-reliance on single freelance service provider while giving you cost-effective and reliable access to high-quality network expertise. By delivering network consulting service when you need it, offering specialized expertise for critical technologies, offering unique support such as automated server monitoring, and billing only for services you receive, Progent gives you an affordable solution for optimizing the productivity of your small business information system. Progent is the intelligent way for small businesses to build and maintain a robust and secure information network and to benefit from quick access to the experienced consulting ordinarily available only to businesses who are able to afford a sizeable internal IT organization.
Microsoft Partner Information Technology Consulting Firm
Certified Microsoft Partner Tech Consultants
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest customer satisfaction and are afforded the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete technical solutions for your information network.
Internal Network Security Inventory Specialist
Specialists Network Security Inventory
Progent offers small organizations a pair of ultra-affordable network security inventory packages that include, at a set price, remotely administered inventory scans of your network security profile which are evaluated by certified information security engineers who assess the data collected by the remote scan, present unbiased summaries of your current network security, and offer suggestions for remediation. Progent has developed two complementary security evaluation packages for external and internal security scanning that are priced to meet the restricted budgets of small companies while providing enterprise-quality evaluations of your network's vulnerability to attack.
Immediate Technology Professional Email Anti-fraud Intelligence
Consultant Services ProSight Email Denial of Service Protection
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter.
After Hours Setup and Support Cisco VoIP Phones and IM
IP Communications Computer Engineer
Progent's Cisco-certified VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Microsoft Windows 2003 Online Technical Support
Consulting Windows Server 2003
Progent's Microsoft-certified Windows 2003 Server engineers offer network help and expert consulting for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, integration, administration, and support offerings include network planning, installation, project management, in-person and off-site technical support and troubleshooting, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
24 Hour Citrix XenCenter Consultant Services
Citrix Virtualization Services
Progent's Citrix-certified consultants can assist your company to understand the business advantages of XenServer and additional Citrix products, and can help you to plan, test, implement, troubleshoot, and maintain a XenServer solution. Progent can also assess your current Citrix technology deployment and help you to optimize consolidation, responsiveness, protection, uptime, and recoverability.
Exchange Upgrade Consultant
Exchange 2007 to Exchange 2010 Upgrade Specialist
Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to determine the benefits of Exchange 2010 for your company and can help you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide fast payback by improving your workers' efficiency, lowering the cost of hardware and support, simplifying administration, and integrating your key communications technologies.
Ryuk ransomware protection Consult
Hermes ransomware recovery Consultant
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, monitor and protect your IT environment, help with negotiating a settlement with a hacker, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Internet Service Provider Selection Consultancy
Internet Service Provider Selection Consult
Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your company to assess or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent include assessment of your current bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
24/7 wireless IP phones and CUCM Support Outsourcing
Support and Help Wi-Fi VoIP phone integration
Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are on the move within office, hospitality, retail or other venues where IT management requires user endpoints that offer more control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Successful integration of Cisco's wireless IP phones typically requires that IT teams set up and optimize numerous components of your Wi-Fi environment including wireless access points, routers, wireless LAN controllers, and management software. Progent's certified consultants offer remote and onsite assistance to help you build and administer a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.
Remote Workforce IP Voice On-site Technical Support
Remote Workers IP Voice Technical Consultant
Progent can help small and medium-size businesses to deploy IP voice technology to provide their at-home workforce the advantage of virtual extensions of the corporate phone system.
Outsourcing Windows Server Hyper-V 2016 Management
Windows Server Hyper-V 2016 Private Cloud Online Support Services
Windows Hyper-V 2016 incorporates core features first designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving security, uptime, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-centric or hybrid deployment, create and carry out a smooth migration strategy, educate your IT administration and support personnel, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution delivers maximum business value.
Microsoft Office XP Technical Support Company
Microsoft Office System Implementation
Progent's IT outsourcing services provide budget-friendly network consulting for small organizations. Whether it involves designing network infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or building a web-based eCommerce solution, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing IT service expenses to increase in a more linear and manageable fashion than is feasible by building up a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust network foundation for your vital business software based on Windows.
Integration Support Aironet 1700 Access Point
Cisco Mobility Express Troubleshooting
Progent's Cisco CCIE wireless network infrastructure experts can provide online or onsite configuration and troubleshooting support to assist your organization to plan, configure, upgrade, tune, administer and troubleshoot Aironet wireless access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is easy to administer and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet wireless access points to work with your specific office layout, building structure, and expected workloads.
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