Expert Online Support for Columbus, Georgia Networks from World-class Consultants
Small companies have typically been overlooked by large IT service organizations. Some small companies permit themselves to grow dangerously reliant on freelance consultants or small consulting firms who lack the bandwidth or broad knowledge to respond promptly or effectively to network crises. Other small companies turn to giant service firms that employ technicians able to offer by-the-numbers fixes for common issues but who do not have the background and technical scope to deal with the variety of environments and lack of standards that characterizes small business IT systems.

Progent's proven approach to delivering affordable and successful network support to small companies has made Progent one of the premier Microsoft-certified IT consulting firms in the United States. Progent has delivered remote help to small businesses in every state in the U.S. (See Progent's client testimonials).

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your in-house IT support group. Co-sourcing can save money and help meet schedules for big projects such as application development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Columbus, Georgia Businesses
A Microsoft-certified Partner computer support company that maintains a large team of Cisco Certified CCIE network experts and Apple Computer certified engineers, Progent offers urgent assistance and low-cost remote consulting to Columbus, GA companies for a broad range of computer technologies such as:

Service Delivery Options Available for Columbus, Georgia Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Support Model ensures fast support, thorough activity records, reliable follow-through, and tight expense control for an array of network support delivery options that include remote troubleshooting, in-person help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises service professionals when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues. For details, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, see Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, fault tolerant it system design, virtual server strategies, plus configuration, programming and support for small business software including financials, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, extended initiatives such as upgrading an older MRP platform to a modern MS Dynamics 365 solution, database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for Teleworkers
    Progent can help small and medium-size companies to plan, configure and debug the infrastructure to support work-from-home employees. Aspects of infrastructure for which Progent's experts can provide support include safe and convenient VPN connectivity, VDI desktop software, router setup, Wi-Fi network design and deployment, and reliable Internet connections. To find out about Progent's network infrastructure support services for an at-home workforce, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and expandability but that is also easy for customers to migrate to a different support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the mixed- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Columbus, Georgia Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise IT support enable small businesses to sidestep the pitfalls associated with over dependence on small support firms or individual consultants.

Working with Progent enables your small business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT support, small companies often depend excessively on individual consultants. Though individual service providers carry lower expenses than larger support firms and can typically charge apparently lower rates, freelancers are occasionally stretched to far to respond rapidly to critical problems. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the lack of backup staff may require your business to go without assistance during an emergency. As your company grows, network unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lost output. In addition, when independent consultants confront unfamiliar technologies, the lack of a large engineering group to depend on for help requires them to train on the job while your business winds up footing the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many smaller service firms or freelance engineers who concentrate on small company IT support are capable of delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated network environments that have mixed platforms, many offices, VoIP implementations, mobile workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your small business because enterprise environments are by nature complex, integration issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested best practices.

  • Create a Solid Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of ad hoc fixes commonly get thrown onto of a weak structure. As a company evolves, reliability and scalability problems can hinder the success of the organization. Such environments require proper assessment, smart business planning, and in-depth experience to migrate to a network infrastructure that will provide the reliable basis to handle critical business needs and support downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need guidance and education to navigate through an ever more complicated maze of technology alternatives available for enabling business growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align consulting support services with the real needs of clients. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the true needs of a client.

Contact Progent
If your Columbus, Georgia company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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