For small businesses in Modesto California, Progent provides help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online support services represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve most information system issues quickly. This lowers immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast repairs manage to end up as big invoices. Progent's penchant for dealing with problems efficiently results in your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize business computer networks. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's environment without breaching network security.
Progent's sophisticated technical support reporting system keeps comprehensive documentation of the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of services delivered to each Progent customer by any consultant. This history of anomalies and repairs is organized as a conveniently accessible internal database that permits Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and permit priority access to vendors' internal engineering staff so Progent's remote service experts can find optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Modesto California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote support professionals have advanced credentials in an extensive set of technologies. This breadth of technical skills allows Progent's engineers to resolve practically any emergency that may crop up in a small or midsize business network. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to clients in Modesto include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote help for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware
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Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can resolve even the most difficult problems encountered in network design, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs offer excellent value because their broad expertise permits them to resolve even the most intractable problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get timely support for complex network issues that are lowering business efficiency but are outside the comfort zone of your regular network maintenance providers. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced on-line troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus VPN solutions.
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Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad variety of platform support such as Windows Server 2022 planning and integration consulting,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of online PC desktop support and troubleshooting services such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows workstations.
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CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help you to recuperate quickly following a damaging penetration. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses often need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete major projects economically and on schedule. Progent's special online consulting services include:
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Help Desk Call Center Support
Progent's Help Desk support programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the budget to assemble and manage an internal Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software products to meet the unique requirements of your corporation, or providing temporary online staff to supplement your internal Help Desk resources to deal with unusually busy scenarios like software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Modesto California immediate contact with an effective support group with years of background delivering phone help and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a significant enabler of business productivity, and Progent's policy is to resolve rather than merely annotate IT issues.
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Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team offers online advanced consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more about Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative aspect of Apple Mac computing by delivering phone-based help services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Modesto California remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming issues before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks powered by multiple operating systems.
How Your Modesto California Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
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For corporations with branch offices in California or any area served by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and certified Cisco network consultants offer a variety of IT support services such as project planning, SOX compliance, site moves, corporate security, system architecture, local or phone-based emergency support, and technical support for colocation hosting environments. A Progent IT consultant can show you how to plan a multi-office network that makes smart use of colocation facilities and Internet data centers. Progent's Microsoft Certified consultants can help large enterprises design, deploy and support major rollouts of updated releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and CCNP consultants can help you deploy Cisco products for connectivity solutions that incorporate basic, high-speed, integrated, and wireless networking.
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Progent's UNIX platform consulting services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise provides you with a convenient single consulting firm to show you how to create and maintain a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Mandrake.
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System Center Configuration Manager 2016 automates application and device deployment and updating, centralizes security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health reporting, allows safe end-user self service, and delivers a single control mechanism for managing multi-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration specialists can help you with any facet of planning, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
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Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Small companies who work with trusted independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.
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Biggest Support and Integration Anti-Virus
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E-Mail Guard is a complete service for blocking spam and viruses. E-Mail Guard handles the security and administration of corporate email by providing constantly improved spam and virus blocking, policy management, content filtering, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and reporting tools as well as outgoing email testing to help you fix your email environment and specify and enforce corporate email policy.
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Application Programming Specialist
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For help writing, improving, or repairing business aplications for Microsoft Windows, Linux, or the Web, Progent's expert team of programmers, relational database designers, and project managers can help ensure you get the project completed on time and within your budget. Progent's experienced software programmers can provide cost-effective and efficient remote help for projects as small as creating VBA macros for Excel or as challenging as rolling out line-of-business RDBMS applications built on SQL Server or MySQL.
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Microsoft Exchange Server 2010 Upgrade Consulting
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Progent offers comprehensive support for every step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management, site analysis, project planning, cost estimates of all new software licenses and hardware required, suggested vendor sourcing, system testing at client location or at Progent's testing lab, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous servers, and webinar training for customer's support staff and users.
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SentinelOne Next Generation Endpoint Protection Consult
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Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and expert services to provide cutting-edge endpoint detection and response.
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After Hours Integration Services Gentoo Linux
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If your company is producing UNIX or Linux software in an environment that has Windows-based processors, desktops, and office productivity products, Progent can provide full-service IT outsourcing that frees you to concentrate on your field of strategic know-how without the continual hassle of maintaining your business network. By using smart server monitoring and by delivering online and in-person support as your company needs it, Progent offers an affordable solution for maintaining an IT system that features high dependability, protection, and efficiency. Progent's UNIX/Linux developer support offerings feature comprehensive network support outsourcing, virtual infrastructure, remote and on-site service and repair, proactive network monitoring, and Helpdesk services.
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Hornetsecurity Altaro VM Backup Offsite Technical Support
Hornetsecurity Altaro VM Backup and VMware Engineer
Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite consulting services to help you to design, install, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology.
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Microsoft Certified System Center 2016 Migration Engineer
Technology Consulting System Center 2016 Data Protection Manager
System Center 2016 provides important improvements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
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Immediate Private Cloud Virtual Datacenter Hosting Engineers
Virtual Server Private Cloud Hosting Engineer
Progent's private cloud hosting service allows small and midsize organizations to run key applications such as SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. You can take advantage of Progent's private cloud hosting service to eliminate major investments in the purchase, upkeep, and operation of computer equipment and facilities while achieving the highest levels of network reliability and security.
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Microsoft Experts Exchange Server 2003 Network Consulting
Exchange 2010 Technical Consultant
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting email systems for companies in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers protection, service continuity, easy connectivity for off-site and mobile users, time-saving management utilities, and seamless integration with telecommunications. Progent provides consulting and support services for Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, MS Exchange 2007 Server, Exchange 2003 Server, and Exchange 2K. Progent can also assist small or medium businesses to migrate to Exchange 2016 or MS Exchange 2013 Server.
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Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, network appliances such as routers and wireless APs, and IoT devices like alarms and health monitors.
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Progent provides live remote training for a range of desktop applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of traditional in-person seminars, such as instant communication between students and teachers, but avoids the expenses of transportation and the challenge of trying to synchronize the availability of multiple students. Offered to single students or groups of all sizes, Progent's virtual instruction allows the trainer to run the seminar from a remote facility while the clients can be spread across a campus or across the the U.S. Live online learning utilizes proven teaching tools like virtual white boards, real-time questions, and collaborative applications. Classes can be short and targeted to specialized topics or extended in time and wider in coverage.
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Progent's Support for IT Service Organizations lets you use Progent's information technology experts while retaining your own service brand as a seamless arm of your network services staff.
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wireless IP phone integration Support and Integration CCIE Expert Certified wireless IP phones and Aironet APs Support and Setup
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Professionals wireless VoIP phone integration
Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are on the move within office, hospitality, health-care or other environments where management requires portable phones that offer more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically demands that IT teams configure and fine tune many components of your wireless environment such as wireless access points, switches, Cisco wireless LAN controllers, and network management software. Progent's certified consultants offer online and on-premises support to help you build and manage a Cisco wireless IP phone solution by providing services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
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