Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyberplague that poses an extinction-level danger for organizations poorly prepared for an assault. Different iterations of ransomware like the CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been circulating for a long time and continue to inflict havoc. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as daily unnamed newcomers, not only encrypt on-line critical data but also infect any configured system restores and backups. Information synchronized to the cloud can also be corrupted. In a poorly designed data protection solution, this can render any restoration hopeless and basically sets the network back to square one.

Recovering services and data following a crypto-ransomware attack becomes a sprint against time as the victim struggles to stop the spread, eradicate the ransomware, and restore enterprise-critical activity. Because crypto-ransomware requires time to spread throughout a network, assaults are usually launched on weekends and holidays, when successful attacks are likely to take longer to detect. This multiplies the difficulty of promptly mobilizing and orchestrating a capable mitigation team.

Progent offers an assortment of help services for protecting Jundiaí enterprises from ransomware penetrations. Among these are team education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat protection to detect and extinguish zero-day malware attacks. Progent in addition offers the assistance of veteran crypto-ransomware recovery engineers with the track record and commitment to restore a compromised network as quickly as possible.

Progent's Ransomware Recovery Help
After a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will respond with the needed codes to decipher any or all of your information. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger enterprises, the ransom can be in the millions of dollars. The alternative is to re-install the vital components of your Information Technology environment. Without access to essential data backups, this requires a wide range of skills, professional team management, and the willingness to work 24x7 until the job is over.

For decades, Progent has made available expert Information Technology services for businesses throughout the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained high-level certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has experience with financial management and ERP software solutions. This breadth of experience affords Progent the capability to quickly identify important systems and re-organize the surviving parts of your network environment after a ransomware event and rebuild them into a functioning network.

Progent's recovery group uses top notch project management tools to orchestrate the sophisticated recovery process. Progent understands the urgency of acting quickly and in unison with a customer's management and Information Technology resources to assign priority to tasks and to put key services back online as fast as possible.

Client Case Study: A Successful Ransomware Incident Response
A customer contacted Progent after their network system was penetrated by Ryuk ransomware virus. Ryuk is thought to have been developed by North Korean government sponsored cybercriminals, possibly using strategies leaked from the U.S. NSA organization. Ryuk seeks specific organizations with little room for operational disruption and is one of the most profitable instances of ransomware viruses. Headline victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business located in the Chicago metro area with about 500 staff members. The Ryuk attack had brought down all company operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the time of the intrusion and were damaged. The client was evaluating paying the ransom (in excess of $200,000) and praying for the best, but ultimately brought in Progent.


"I can't tell you enough about the expertise Progent provided us during the most fearful time of (our) company's existence. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent group gave us. The fact that you could get our messaging and critical applications back into operation in less than a week was incredible. Every single expert I worked with or communicated with at Progent was amazingly focused on getting us back on-line and was working at all hours to bail us out."

Progent worked with the customer to rapidly understand and assign priority to the mission critical areas that had to be restored in order to resume company operations:

  • Active Directory (AD)
  • E-Mail
  • Accounting/MRP
To start, Progent followed Anti-virus event mitigation best practices by stopping the spread and performing virus removal steps. Progent then began the work of bringing back online Windows Active Directory, the heart of enterprise environments built upon Microsoft Windows technology. Exchange messaging will not operate without AD, and the customer's MRP system used Microsoft SQL, which depends on Active Directory for authentication to the database.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-attack state. Progent then assisted with reinstallations and hard drive recovery of the most important systems. All Exchange Server data and attributes were usable, which facilitated the rebuild of Exchange. Progent was able to assemble intact OST data files (Outlook Offline Folder Files) on various desktop computers and laptops in order to recover email information. A not too old offline backup of the customer's manufacturing systems made it possible to recover these essential applications back online for users. Although significant work remained to recover completely from the Ryuk damage, critical systems were recovered quickly:


"For the most part, the manufacturing operation was never shut down and we produced all customer deliverables."

Over the next month important milestones in the recovery process were made in tight cooperation between Progent team members and the client:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory Control capabilities were completely restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • 90% of the user desktops and notebooks were operational.

"A lot of what happened in the early hours is nearly entirely a haze for me, but my management will not forget the commitment all of the team put in to give us our business back. I've been working with Progent for at least 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This time was no exception but maybe more Herculean."

Conclusion
A likely business catastrophe was avoided due to top-tier experts, a wide spectrum of IT skills, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware attack described here should have been prevented with modern cyber security technology and recognized best practices, staff training, and appropriate incident response procedures for data protection and proper patching controls, the reality is that government-sponsored hackers from China, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus blocking, cleanup, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), thanks very much for letting me get some sleep after we got over the most critical parts. All of you did an impressive effort, and if anyone that helped is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Jundiaí
For ransomware system recovery expertise in the Jundiaí area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Solaris family support experts provide small companies and developers help with managing and supporting Sun Solaris environments that operate with Microsoft-based networks. Progent can give your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of expertise offers you an easy single consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

  • Office Word co-editing Consultant Services Office Word 2021 Consultant Services

  • Cisco Network Consulting Companies
    Cisco Access Point Onsite Technical Support

    Progent offers fast remote access to Cisco-certified CCIE networking experts. Progent's CCIE engineers can connect to your network via advanced remote support utilities to deliver fast and affordable troubleshooting and repair of critical network infrastructure issues.

  • Offsite Managed Data Backup/Recovery Services Technical Support Services Technology Consulting ProSight Data Protection Services ECHO BDR Solutions
  • Offsite Workers IP Voice Professional At Home Employees IP Voice On-site Technical Support
  • On-site Support Remote Wireless Site Survey 24/7 Consulting Wireless Site Survey
  • Online Consulting Microsoft Exchange 2019 Exchange 2019 Data Loss Prevention Setup and Support
  • Online Help Microsoft Exchange Upgrade Consulting Microsoft Exchange 2003
  • Online Support Mac and Windows Apple iPad and Windows integration Support and Help

  • Citrix StorageLink Site Recovery Consultant
    Professional Citrix Disaster Recovery

    Progent's Citrix experts can assist your organization to evaluate the potential business value of the various versions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management tools with your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the responsiveness, uptime, consistency, and recoverability of your virtualized environment while reducing the cost of resources and support and simplifying management processes.

  • Online Support SCCM 2012 Site Hierarchy Design Support Outsourcing SCCM 2012 Application Deployment
  • Open Now Conti ransomware hot line Consultant Top ransomware rebuild Engineers

  • CRISC Certified Risk and Information Systems Control Engineer
    CRISC Certified Security Auditing

    Progent can provide the guidance of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and crafted to match your organization's risk appetite, business objectives, and budgetary guidelines.

  • Open Now MOM 2007 Consulting Microsoft System Center Operations Manager Online Support Services
  • Open Now Services Radvision Telepresence Cisco Video Conferencing Consultancy

  • MCSE Expert Certified CRM Onsite Technical Support
    Troubleshooting CRM

    Microsoft CRM helps small businesses nurture positive customer interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help improve selling success and deliver steady, effective customer service. Progent can configure the optimal server and communications environment, including mobile wireless access, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you integrate Microsoft CRM with your sales or customer service data.

  • Operations Manager IT Services Microsoft System Center Operations Manager Integration Support

  • Online Troubleshooting Automatic Topology Mapping
    After Hours Network Services Monitoring IT Services

    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues.

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  • ProSight Email Denial of Service Protection Professionals 24x7x365 ProSight Email Data Loss Protection Consultancy
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  • ProSight Spam Filtering Services Engineers ProSight Email Guard Outbound Email Encryption Specialist
  • Professional Microsoft DPM 2010 Backup Service Consultants Data Protection Manager Backup Service
  • Jundiaí Spora Crypto-Ransomware Mitigation
  • Professional Microsoft Server Virtualization Microsoft Virtual Server 2005 Engineers
  • Progent Contact Progent Phone Numbers
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  • Project Server 2010 Applications Support Consultants Microsoft Project Server My Sites
  • RIM Blackberry Support and Setup BlackBerry Smartphone IT Services
  • Redhat Linux, Sun Solaris, UNIX Support and Setup CentOS Linux, Solaris, UNIX Integration Jundiaí

  • Word Web App Consultant Services
    Consultant Microsoft 365 Word co-editing

    Progent's certified Office Word and Microsoft 365 Word consultants can provide a broad range of economical remote consulting services to help you to manage and troubleshoot your current Microsoft Word environment or help you to upgrade to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA programming, identifying and resolving compatibility problems between various versions of Word, interfacing Office Word with different Microsoft Office applications like Office Excel and Outlook or with 3rd-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone integration, and remote training classes tailored for your special requirements.

  • Remote Consulting Server Management Server Management Consulting
  • Remote Support Services Operations Manager Microsoft System Center Operations Manager Engineer
  • Jundiai Jundiaí Ransomware Business-Recovery
  • Remote Troubleshooting Microsoft Microsoft Troubleshoot
  • Remote Workforce Guidance near me in Jundiaí - Cloud Integration Solutions Expertise Remote Workers Consulting Services in Jundiaí - Cloud Integration Systems Expertise
  • Remote Workforce Jundiaí Expertise - Infrastructure Consultants Jundiaí Offsite Workforce Jundiaí Expertise - Setup Guidance Estado de São Paulo
  • Risk Assessment Integration Services Risk Assessment Online Technical Support
  • Ryuk Ransomware Hot Line Jundiai, SP Ransomware Removal and Data Recovery Jundiai
  • Ryuk ransomware hot line Professional ransomware system rebuild Professionals
  • SQL 2008 Technical Support MS SQL Server 2008 Engineer
  • Security Consultant Microsoft Office System Microsoft Integration Group
  • Server Consultants Windows Server 2012 Jundiaí Windows Server 2016 Small Business IT Support
  • Server Migration Specialists Progent Start-Up Business Biggest Progent Small Enterprise Computer Systems Consulting

  • SQL Server Capacity Planning Coder
    SQL Server Technical Support Services

    SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.

  • SharePoint 2019 PowerApps Setup and Support Information Technology Consulting SharePoint 2019 Hybrid Architecture
  • After Hours Jundiaí Spora Crypto-Ransomware Recovery Jundiaí
  • Skype for Business security Specialist Integration Support Microsoft Skype for Business 2015
  • Small Government Professional Specialist Local Government Cisco
  • Jundiaí Spora Ransomware Cleanup Jundiai
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  • Extended Service Desk Economics Remote Troubleshooting
    Supplemental Support Desk Cost Savings Network Consultants

    Progent's Help Desk outsourcing and co-sourcing service programs allow organizations to cut costs, improve output, and adapt quickly to sudden changes in business conditions.

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  • CRISC Certified Risk and Information Systems Control Engineers
    Engineers CRISC Certified Risk and Information Systems Control Manager

    Progent can provide the guidance of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.

  • Support Outsourcing Microsoft Virtual Machine Manager Consultant SCVMM 2012 NVGRE Gateway

  • Top Forefront TMG Firewall Consulting Services
    Threat Management Gateway 2010 IT Consulting

    Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of ISA Server and provides a centrally administered Internet gateway that delivers a single-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting capabilities, allows customized reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut costs and enhance availability. Progent's Microsoft engineers can assist you to design and carry out test and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

  • Support Outsourcing SentinelOne Singularity Complete Reseller SentinelOne XDR Consultancy
  • Support and Help scom 2016 Operations Management Suite integration scom 2016 agents Support and Setup

  • Consultants VoIP phones patch management
    Specialist Wi-Fi controllers patch management

    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, network infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.

  • Jundiaí Dharma Crypto-Ransomware System-Rebuild
  • System Engineers Cisco Security Consultant Cisco Remote Access
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  • Technical Support Microsoft Office SharePoint Server 2013 Network Consultants Office SharePoint Server 2016
  • Technical Support Services Microsoft SharePoint Server Microsoft SharePoint 2013 Remote Troubleshooting Jundiaí
  • Technical Support Services Server Consolidation Server Management Consultant Services
  • Technology Professional Cloud-managed Email Security Email Quarantine Professionals
  • Technology Professional PCLinuxOS Linux PCLinuxOS Linux Professional
  • Technology Professional ProSight VM Hosting Top Quality ProSight VM Hosting Engineer
  • Technology Professional Progent Security Experts in the News Progent Cybersecurity Experts Engineers
  • Teleworkers Consulting Services nearby Jundiaí - Conferencing Systems Consulting Experts Remote Workers Consultants - Jundiaí - Video Conferencing Solutions Guidance Jundiai
  • Top Information Technology Support Microsoft Exchange Upgrade Microsoft Exchange 2016 Network Documentation
  • Top Quality BlackBerry BES Server Consultant Jundiaí Jundiai, SP BlackBerry BPS Computer System Consultant
  • Top Rated Jundiaí Ryuk Crypto-Ransomware Virus System-Rebuild Jundiaí
  • Top Quality Computer Consultants Work from Home Teleconferencing Offsite Workers Video Conferencing IT Consultants
  • Top Ranked Barracuda Networks F380B Series Firewalls Cybersecurity Contractors Security Audit Services Barracuda Networks CloudGen Firewalls
  • Top ransomware removal and file restore Consultant Consultancy ransomware protection

  • Amazon Web Services hybrid cloud integration Contract Programming Firm
    Amazon SQS Expert Development

    Progent can provide cost-effective online consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.

  • Upgrade Solaris UNIX Migration Consultants

  • 3504 wireless controller Support Services
    wireless LAN controller Configuration

    Cisco's Catalyst Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and management of wireless access points, optimizing wireless performance by reducing the impact of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening data security by identifying threats and analyzing network traffic according to user type and locale. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's modern wireless controller solutions.

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  • Urgent Email Scoring Thresholds Services ProSight Spam Filtering Services Specialist
  • VBA Contract Programmer Largest Web Programming Company
  • Virtual Server Private Cloud Hosting Consulting Private Cloud Services Consultancy

  • Juniper Junos BGT Technical Support
    Juniper Junos Configuration Consulting Services

    Progent's Juniper Networks-certified network engineer can assist you to design and implement Juniper Firewall/VPN technology, enhance and support your infrastructure, and migrate smoothly from discontinued devices to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's premier network operating system to help you to streamline the management and improve the security of your Juniper VPN devices and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.

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  • Windows 7 64-bit Upgrade IT Outsourcing Company Consultants Windows 7 Upgrade
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  • Windows 7 Migration Support Outsourcing Windows 7 Consulting
  • Windows Server 2016 and SCVMM Network Consultants Windows Server 2016 PowerShell Consulting Services
  • Windows Training Windows One-On-One Training
  • ransomware business recovery Technology Professional Ryuk ransomware hot line Engineer

  • Small Business Computer Consultant Cisco Cloud Network Management
    Cisco DNA Center Management Security Consulting

    Progent's Cisco-Premier network engineers can assist you to use Cisco's management utilities along with a selection of powerful third-party applications to build a complete network management strategy to keep your network operating reliably, conserve limited resources, guard your data, revive rapidly from device breakdown or malicious assaults, and allow you to add or reassign valuable resources sensibly and affordably as your company grows.

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  • Windows Hyper-V 2016 Migration IT Consultant
    Windows Hyper-V 2016 Hybrid Cloud Remote Support

    Windows Hyper-V 2016 utilizes key features first developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, dependability and disaster recovery. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network architecture for a cloud-based or hybrid deployment, develop and carry out a smooth migration plan, train your IT management and support staff, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.


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