Expanding your telecommuter workforce may have a significant effect on network architecture, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Augusta-Richmond County organization to select the right technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from as-needed expertise for helping you over occasional technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Augusta-Richmond County, Georgia companies to with any aspect of creating a high-performing remote work environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

IP Voice Integration for Telecommuters
Extending the company phone environment to include telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of any size to design or maintain a remote IP voice service that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager manages additional combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver as-needed integration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Augusta-Richmond County, Georgia company, call 1-800-993-9400 or refer to Contact Progent.