Network Support for Mid-size Businesses

ProSight Duo Access Security
Progent's ProSight Duo line of managed services incorporates advanced access security technology from Duo, a Cisco subsidiary, to deliver multi-factor authentication solutions. Two-factor authentication is one of the foundations of modern zero-trust network security design. 2FA utilizes out-of-band identity confirmation to build an additional layer of protection on top of traditional passwords. 2FA counters the most common causes of cybersecurity breaches like phishing, brute-force password attacks, and credential theft.

Duo's push technology minimizes time and distraction by allowing users to confirm their identity just by pressing "Approve" on the authentication box on their personal smartphone or wearable. This single-tap process does away with the necessity to open an email or text message and copy a passcode by hand.

Progent's ProSight Duo suite includes three subscription services that build on one another. ProSight Duo MFA allows you to implement Duo's two-factor authentication (2FA) service to protect all apps while offering essential policy tools, unified management, and rapid endpoint provisioning. ProSight Duo Access supports all the capabilities of ProSight Duo MFA plus adaptive authentication policies and endpoint health checking. ProSight Duo Beyond adds the ability to differentiate corporate as distinct from personal endpoints, deny access to untrusted endpoints, and give users secure and transparent access to internal apps. Progent is a Duo Managed Service Provider and can help your company to plan, deploy and maintain an advanced ID authentication solution that delivers top-level security without disrupting your users.

Two-factor Authentication
80% of cybersecurity break-ins exploit compromised passwords. Each service offering in Progent's ProSight Duo family of identity validation solutions can reduce your risky dependence on passwords by supporting two-factor authentication. With 2FA activated, when you log into a secured online account and enter your correct password you are asked to verify your identity via a device which you have exclusive possession of and that runs on a separate ("out-of-band") network channel. A broad selection of devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can enroll several different authentication devices.

After you verify who you are using your out-of-band device, you are allowed to use your app or access your VPN or remote desktop service. With the Duo Mobile app's push notification service enabled, you can simply touch "Approve" on your supported smartphone or smart watch. This improves the sign-on experience by making the verification procedure virtually instantaneous. For traditional secondary units, such as a hardware token, you can transcribe a short-term password.

Products Offered with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help your company to decide which plan for ProSight Duo is appropriate for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-tap authentication for iOS or Android smartphones and wearables
• ID verification through a Universal 2nd Factor USB device or biometrics
• Traditional 2FA via a passcode on a token, mobile device, or issued by an IT admin
• Self-enrollment and management
• Dashboard displaying all managed devices connected to protected applications
• Policy enforcement driven by network, group
• Cloud-based single sign-on for any applications via an MFA-protected dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility displays every networked device, not simply managed endpoints
• Highlight and track high-risk endpoints
• Duo Device Health application for notebooks and desktops
• Cybersecurity health visibility for mobile computers
• Policy enforcement based on geo-location
• Blocking options for anonymous networks like The Onion Router (Tor)
• Detection of high-risk or problem networks
• Health-determined policy enforcement for laptops, PCs and computers
• Advise users during login to bring up to date their software and security settings

• All of the features included with ProSight Duo Access
• Detection of corporate-owned vs. BYOD notebooks, PCs and mobile devices
• Identification of 3rd-party software agents such as AV operating on endpoints
• Protected access to on-premises websites/apps and SSH servers without needing VPN credential management
• Confirmation of both user and endpoint trust
• Control device access to applications determined by membership in endpoint management systems
• Control mobile access to apps determined by enrollment in mobile device management systems

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper about the importance of deploying modern password management technology, click:
Importance of Deploying Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an 2FA Solution with ProSight Duo
Progent can help your organization to design, deploy, maintain and debug a two-factor ID verification solution built on ProSight Duo technology. Progent can also help your business to incorporate ProSight Duo 2FA services into a cohesive, end-to-end security strategy by delivering expertise in all facets of modern security technology for any mix of cloud, on-prem, work-from-home, and mobile resources and users.

Progent's Cisco CCIE network experts can assist you to configure and debug your Cisco Firepower firewalls, Catalyst switches, VPN connections, and other network infrastructure to work with Cisco Duo's secure access services. Progent's certified Azure integration experts, AWS support consultants and Google Cloud Platform consulting experts can help you to bring the protection of ProSight Duo 2FA services to your cloud-hosted applications. Progent's teleworker solution experts can assist your business to set up protected and reliable remote connectivity for your teleworkers.

Progent also offers fast access to Exchange Online consultants, SQL Server experts, and Microsoft 365 consultants assist your company to prepare and deploy Duo 2FA with your key applications. Progent's CISSP-certified network security consultants and CISM-certified IT security experts can assist your business to evaluate and fortify your company-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo 2FA services, Progent can provide other value-priced managed service plans that cover key components of your IT network like security, backup/recovery, and infrastructure management. By partnering with leading technology providers, Progent can provide small and mid-size businesses the advantages of the identical cutting-edge technology utilized by the world's largest enterprises. Managed service packages offered by Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These can include health checking, update management, automated remediation, endpoint setup, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT personnel and your assigned Progent consultant so that potential problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid restoration of critical files, apps, images, plus VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

• Progent's Outsourced/Shared Help Desk: Call Center Managed Services
  Progent's Help Desk services permit your information technology team to outsource Help Desk services to Progent or split activity for Help Desk services transparently between your in-house support resources and Progent's extensive pool of IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a seamless supplement to your in-house support group. Client interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, efficiency measurement, and management of the support database are consistent whether issues are taken care of by your internal network support group, by Progent, or both. Learn more about Progent's outsourced/co-managed Help Desk services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to guard physical and virtual endpoints against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.