Network Support for Mid-size Businesses

ProSight Duo Access Security
Progent's ProSight Duo line of services integrates advanced technology from Duo, a Cisco company, to deliver two-factor authentication solutions. Two-factor authentication is one of the foundations of modern zero-trust cybersecurity design. 2FA utilizes different-band ID verification to provide a second level of security beyond traditional passwords. This blocks the most common causes of cybersecurity breaches like phishing, brute-force password attacks, and stolen credentials.

Duo's push technology minimizes time and distraction by allowing users to confirm who they are simply by tapping "Approve" on the authentication box on their own iOS or Android smartphone or wearable. This one-tap procedure does away with the necessity to open an email or text and copy a security code manually.

Progent's ProSight Duo catalog includes three subscription-based services that progressively add features. ProSight Duo MFA permits you to deploy Duo's two-factor authentication (2FA) technology to protect all applications while providing basic access tools, unified management, and rapid provisioning. ProSight Duo Access provides all the features of ProSight Duo MFA and adds adaptive authentication controls and endpoint health checking. ProSight Duo Beyond brings the ability to differentiate corporate as opposed to personal endpoints, block suspect devices, and allow users secure and seamless access to your inside apps. Progent is a certified Duo Managed Service Provider and can assist you to plan, implement and manage a modern ID validation system that provides the highest level of access security without bogging down your users.

Two-factor Authentication
80% of security breaches involve compromised passwords. Each service offering in Progent's ProSight Duo line of identity validation products can reduce your sole dependence on password protection by allowing two-factor authentication. With 2FA activated, when you log into a registered online account and enter your password you are asked to verify your identity via a device which you have exclusive ownership of and that uses a different ("out-of-band") channel. A broad assortment of devices can be used as your second means of ID validation including an iOS or Android smartphone or wearable, a token, a landline phone, etc. You can register several different authentication devices.

After you verify who you are using your out-of-band device, you are allowed to run your application or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification feature activated, you can simply tap "Approve" on your supported smartphone or watch. This improves the login experience by making the verification procedure virtually instantaneous. For other secondary units, such as a hardware token, you can transcribe a short-term passcode.

Plans Available with ProSight Duo Services
Progent's ProSight Duo suite of subscription-based service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security consultants can help your company to decide which plan for ProSight Duo is appropriate for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch ID validation for smartphones and watches
• ID verification with a Universal 2nd Factor USB device or biometrics
• Traditional two-factor authentication with a passcode on a token, mobile device, or issued by a network admin
• Self-enrollment and management
• Dashboard of all devices accessing protected apps
• Security policy enforcement based on app, user group
• Cloud-based single sign-on for any applications via an MFA-secured dashboard

• All the features included with ProSight Duo
• Unified Endpoint Visibility displays every networked device, not simply managed endpoints
• Highlight and track unhealthy endpoints
• Duo Device Health apps for notebooks and PCs
• Cybersecurity health visibility for mobile endpoints
• Security policy enforcement based on geo-location
• Blocking options for anonymous communication networks like The Onion Router (Tor)
• Detection of suspicious or problem networks
• Health-determined policy decisions for laptops, desktops and devices
• Prompt users during sigh-on to bring up to date their software and security configurations

• All of the capabilities of ProSight Duo Access
• Detection of corporate-owned vs. BYOD notebooks, PCs and mobile computers
• Detection of 3rd-party software agents such as anti-virus running on devices
• Secure access to on-premises websites/apps and SSH servers without needing VPN credential management
• Validation of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Control mobile access to applications based on membership in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Tools White Paper
To read or download a white paper describing the importance of utilizing modern password management technology, click:
Importance of Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an MFA System with ProSight Duo
Progent can help you to design, implement, maintain and troubleshoot a two-factor authentication solution built on ProSight Duo technology. Progent can also help your company to incorporate ProSight Duo 2FA services into a unified, end-to-end security strategy by delivering expert support for all aspects of advanced security technology for any mix of cloud, on-prem, at-home, and mobile resources and users.

Progent's Cisco CCIE network engineers can assist you to set up and debug your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other infrastructure to support Cisco Duo's identity authentication technology. Progent's authorized Azure integration experts, Amazon AWS support consultants and Google Cloud Platform consultants can help your organization to add the protection of ProSight Duo 2FA services to your cloud-hosted apps. Progent's at-home workforce solution specialists can assist your company to plan and configure secure and resilient remote connectivity for your teleworkers.

Progent can also provide fast guidance from Exchange Online experts, SQL Server experts, and Microsoft 365 integration consultants assist your business to plan and implement Duo 2FA with your key applications. Progent's CISSP-certified network security consultants and CISM-certified IT security specialists can assist your business to assess and strengthen your corporate-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) managed services for machine-learning based endpoint security powered by SentinelOne.

Other Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent can provide other low-cost managed service plans that cover vital components of your IT network such as cybersecurity, backup/restore, and infrastructure monitoring and management. By partnering with leading technology innovators, Progent can offer small and middle-size organizations the advantages of the same cutting-edge tools and services used by the world's largest enterprises. Managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to defend physical and virtual endpoints against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with advanced backup/restore software companies to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable transparent backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Read more about ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. Progent ASM services safeguard on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ransomware protection and recovery services.

• Outsourced/Co-managed Service Desk: Help Desk Managed Services
  Progent's Call Center services permit your IT staff to outsource Help Desk services to Progent or split activity for support services transparently between your internal support team and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Co-managed Help Desk Service offers a transparent supplement to your core support staff. End user access to the Help Desk, delivery of support services, problem escalation, ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are resolved by your in-house IT support resources, by Progent, or both. Read more about Progent's outsourced/shared Call Desk services.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.