Fast Remote Technical Support for Omaha Nebraska Computer Networks
Urgent Online Support for Omaha NetworksFor companies located in Omaha Nebraska, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve the majority of information system problems quickly. This lowers immediate costs since solutions require minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many online support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast fixes manage to turn into big tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for online technical support and troubleshooting for computer systems of any size. Progent's remote service group can access your company's network without compromising system security.

Progent's powerful service database application stores comprehensive histories of the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of support delivered to each Progent customer by every Progent engineer. This archive of issues and fixes is stored as a conveniently accessible support database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to determine the best solutions in the least time.

Online services offered by Progent to businesses in Omaha Nebraska include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid restoration of important files, apps, system images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that uses a separate network channel. A broad selection of devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house support team. End user interaction with the Help Desk, delivery of support, issue escalation, trouble ticket generation and updates, performance measurement, and management of the support database are consistent regardless of whether issues are resolved by your core IT support resources, by Progent's team, or a mix of the two. Your business has complete versatility to extend or shrink your part of IT support activity as needed. Progent provides initial deployment and onboarding of the professional services automation software as well as documentation, validation and education. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned information technology professionals provides your workers in Omaha Nebraska fast communication with an efficient support resource with years of background providing phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's policy is to fix and not simply report IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Omaha Nebraska remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By exposing emerging issues before they expand into downtime, system monitoring can avoid stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a mix of operating systems.
How Your Omaha Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Omaha Nebraska, Progent's phone-based computer support engineers are ready to provide expert and economical IT support the instant your company needs it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Omaha office relies on a regular freelance support technician or maintains an in-house organization that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Omaha Nebraska
Progent's online support services allow your Omaha organization to experience the benefits of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will acquire added business value by being more available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Omaha Nebraska, nearby computer support providers, whether represented by independent consultants or an internal maintenance staff, can deal with the majority of network problems. However, serious problems may strike when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these situations, Progent's online support specialists provide an easy, quick, and economical solution to supplement your local resources and to transfer valuable knowledge to improve your capability to deal with downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance consultants have smaller internal costs than larger service organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your network expands, network downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve support expertise to insure your network stays available.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an IT system created on a modest budget. Without a robust framework, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. These badly built systems need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to offer the stable foundation to meet vital business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and enhancing productivity. They hardly need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical experience, refined support software, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of IT service, performing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not only expert IT help, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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