Fast Online Technical Support for Omaha Nebraska Computer Systems
Immediate Phone Help for Omaha NetworksFor businesses in Omaha Nebraska, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems quickly. This reduces direct costs since service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for billing do away with situations where fast solutions manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and proven processes which ensure the highest degree of effectiveness for remote consulting and repair for computer systems of any size. Progent's Technical Response Center can connect to your computer system remotely without breaching network security.

Progent's proven customer support reporting system stores thorough records describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance delivered to every Progent client by every engineer. This database of trouble tickets and resolutions is structured as an easily searchable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.

Remote services provided by Progent to businesses in Omaha Nebraska include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your designated IT staff and your Progent technical consultant so emerging problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and rapid restoration of important files, applications, images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your core IT support organization. End user access to the Service Desk, provision of support services, escalation, ticket creation and updates, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your core IT support resources, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or shrink your part of IT support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services PSA software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or enhancing Call Center application software to meet the special demands of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center group during high-demand scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned network professionals offers your clients in Omaha Nebraska rapid communication with an effective technical support resource with substantial background offering telephone-based help and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's intent is to fix instead of just record technical issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides online professional engineering support and training in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Omaha Nebraska remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so your network support is proactive rather than reactive. By detecting potential trouble spots before they grow into network outages, system monitoring can minimize stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a mix of OS platforms.
How Your Omaha Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Omaha Nebraska, Progent's online network support engineers can provide professional and economical system support the instant your organization has to have it. Over two decades of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Omaha business relies on a local freelance support technician or employs a full time IT staff that can handle ordinary network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Omaha Nebraska
Progent's online network troubleshooting services allow your Omaha organization to have the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by being more reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most offices in Omaha Nebraska, local computer support providers, whether consisting of outside consultants or an in-house IT staff, can take care of the majority of technical problems. However, major troubles can strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service specialists offer an easy, fast, and economical solution to augment your regular resources and to transfer useful information to increase your capability to handle future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance consultants. Although freelance service people have less overhead than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve help may force your business to go without help during an IT crisis. As your company expands, network downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically start with an information system created on a shoestring budget. Without a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly built systems need careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT support, executing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Progent's certified Office Excel and Office 365 Excel consultants can provide a broad range of online services to assist you to design, program, test, install, administer, and troubleshoot applications powered by any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help you to move your legacy Excel solutions to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility issues between various releases of Excel. Progent offers on-demand help to organizations who need a fast solution to a stubborn problem related to Excel and Progent can also provide comprehensive project management services for migrating or developing mission-critical application software based on Office Excel. Progent's affordable webinar training classes for Excel can be customized to meet the special requirements of individuals or teams.

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    DoubleTake/Carbonite Software offers a selection of tools designed to provide small businesses a variety of cost-effective solutions for backing up and restoring vital workloads such as Microsoft Exchange, Microsoft SQL, RIM Blackberry, and SharePoint. Progent's disaster recovery planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small business information systems to achieve an advanced level of fault tolerance and disaster recovery capability at a budget-friendly price.

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    Microsoft Windows Server 2008 is an important step forward in making information networks more protected and fault tolerant, easier to virtualize and manage, faster, and able to provide an improved platform for web publishing. Progent can assist your business get the most from the improvements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, troubleshooting, education, temporary staffing, network monitoring, and security engineering services.

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    Progent provides nationwide remote technical support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft products. Online network consulting offers maximum leverage for your information technology dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Sophisticated remote access utilities and experienced service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a combination of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to help with the most challenging network problems.

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    Progent's certified consultants offer technical support and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange Server include system design, deployment, documentation, onsite and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and full-service network management outsourcing.

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    Our Experts Team provides consulting in important technologies that include Macintosh integration and applications; Support for Linux, UNIX, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Strategic and vertical application help; Chief Information Officer, management information analyst, and project management services; Custom applications development and integration; Web, eCommerce, EDI, and customer information portal development and integration; Database management and efficiency consulting; Business intelligence expertise; and Telecom systems support.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.

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    Progent is seeking to find fulltime, results-oriented Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco accredited network engineers who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or comparable security credentials; and advanced network architecture experts with a background in mobile solutions, wireless connectivity, service continuity, disaster recovery, information protection, and VMware. Progent also is hiring professionals who can work on our team of desktop support specialists and remote troubleshooting experts. In addition, Progent is looking for talented administrators who can perform productively in our high-growth, virtual office environment.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.

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    Progent's certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support staff, develop an enterprise-wide security strategy, streamline network administration, assist with application development, and build and test a disaster recovery/business continuity plan.

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    Progent can provide fast remote support from Cisco CCIE networking experts. Progent's CCIE engineers can link to your network using advanced remote diagnostic utilities to provide fast and affordable analysis and remediation of critical network infrastructure issues.

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    Progent provides the services of Microsoft and Cisco-Premier network support experts to offer clients economical ways to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to large corporations, Progent's expert consultants can help you improve your information system's e-mail infrastructure, security, reliability, throughput, and network management.

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    Progent's Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for efficiently connecting people, groups and data. SharePoint offers a common spot for your employees or customers to access, organize, share and manipulate useful data, documents, and software and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, workgroups and major tasks with the knowledge they've developed in a manner that makes data convenient to find, download and apply. Progent's certified SharePoint consultants can help you to maintain your existing SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Even if your business has a minimal network services staff and a modest technology budget, your information system can still have the same high availability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier network consultants, the latest system management products for proactive monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your vital network applications and hardware operating.

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    Microsoft Mac Office allows Mac users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who use Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can provide service for environments that combine Mac with Windows systems with extensive resource sharing, or networks which carefully restrict sharing between Mac and Windows systems.

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks.

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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response.

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    Progent's Microsoft certified consultants can provide small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy creation of advanced business programs that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.

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    Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a one-server solution for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft-certified consultants can assist you to plan and execute test and production deployments; integrate Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway from any version of ISA Server.

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    Progent's experts offer Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and Exchange Server expertise, security services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also help your business with iPhone support and iPad synchronization, or moving to Apple's iCloud services. For business environments based solely on macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is available, safe, fast and able to achieve your company's objectives.

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    Progent offers affordable online assistance to help your business to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past occasional technical bottlenecks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or support a highly available, protected and scalable infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training to help manage and use your iOS devices in a secure, collaborative ecosystem that maximizes the strategic value of your IT network.

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