Fast Remote Help for Stamford Connecticut Computer Networks
Fast Phone Technical Support for Stamford NetworksFor businesses in Stamford Connecticut, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve most information system issues rapidly. Efficient support lowers direct expenses since solutions require minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical remote support companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor solutions somehow turn into large tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote help and repair for information systems of any size. Progent's Technical Response Center can link to your system without violating network security.

Progent's proven customer support database application stores extensive records describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services provided to each Progent customer by every Progent consultant. This database of issues and resolutions is structured as a quickly exploitable support database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft open up other massive technical databases and permit priority response from manufacturers' internal support staff so Progent's online service experts can arrive at the most efficient resolutions quickly.

Online technical services available from Progent to customers in Stamford Connecticut include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your client-server infrastructure by providing tools for streamlining common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT management staff and your Progent technical consultant so that potential problems can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting tools created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your internal IT support organization. Client access to the Help Desk, provision of support, escalation, ticket generation and tracking, efficiency metrics, and management of the service database are consistent regardless of whether issues are resolved by your in-house support staff, by Progent's team, or both. You have unrestricted versatility to extend or shrink your part of IT support work as required. Progent provides startup installation and onboarding of the professional services PSA software plus workflow documentation, testing and training. For details about ProSight Shared Call Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software products to address the special demands of your company, or providing occasional online staff to reinforce your internal Call Center group during unusually busy events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology professionals provides your customers in Stamford Connecticut fast assistance from an efficient network service group with extensive background offering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a solid driver of business success, and Progent's aim is to resolve rather than simply track network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Stamford Connecticut online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to fit your business so your IT support is proactive and automated. By spotting looming problems before they grow into full-scale emergencies, remote monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a variety of operating systems.
How Your Stamford Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Stamford Connecticut, Progent's phone-based network support specialists are ready to deliver professional and economical IT help whenever your organization has to have it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Stamford organization works with a local freelance support technician or maintains a full time IT staff that can handle common computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to deal with sudden system crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Stamford Connecticut
Progent's remote IT consulting services enable your Stamford business to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Stamford Connecticut, local computer service providers, whether made up of outside consultants or an in-house IT staff, can deal with the majority of network problems. However, IT crises can strike when local resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call service experts provide an easy, quick, and affordable way to augment your local help and to transfer valuable information to improve your capability to handle future problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than big consulting organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may require your company to wait for assistance during an emergency. As your business expands, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture that can deliver the solid foundation to handle critical business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is trying to resell a specific vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, refined support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::

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    Progent's consultants have delivered support for Dynamics GP and Great Plains software for over 20 years and Progent has delivered integration, software development, training, and debugging since the product's debut. Progent offers advanced expertise for updating out of date Dynamics GP/Great Plains deployments. Progent can help your business to plan, pilot, and implement an efficient migration from a an outdated version to the newest release of Microsoft Dynamics GP.

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    Stealth penetration testing is an important component of any comprehensive network security strategy. Progent's security experts can run extensive penetration checks without the awareness of your organization's internal network support resources. Stealth penetration testing shows whether existing security monitoring systems such as intrusion detection warnings and event history monitoring are properly set up and consistently monitored. Progent can implement continuous automatic penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and unsound product defaults can be combined by threat actors into the multi-vector attacks common to modern strains of ransomware.

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    Years of background delivering Microsoft support and Cisco technology consulting has enabled Progent to develop a unique ability for supporting branch offices that need network help with the responsiveness associated with with small firms but which includes effective communications, complete documentation, and compliance with enterprise IT standards. If your corporation maintains a sales office located anywhere in or any region covered by Progent's engineers, Progent can offer a wide range of on-premises and remote network consulting services and network architecture assistance.

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    • Les Kent has a 35-year history of successful network integration, executive administration, marketing, and operations. He has demonstrated a talent for developing sophisticated information technology solutions while working as a network architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and global corporations.

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