Fast Remote Help for Manchester United Kingdom Information Networks
Fast Online Help for Manchester NetworksFor organizations located in Manchester United Kingdom, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve most information system problems quickly. This reduces direct costs since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized technologies and proven processes which ensure the maximum level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent's remote service group can link to your company's system without breaching network security.

Progent's proven service database system stores thorough records for all support that Progent's customers have received. Progent's staff engineers have the benefit of the details of services provided to each Progent customer by every Progent engineer. This database of anomalies and responses is stored as a quickly accessible proprietary knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' internal support staff so Progent's online service experts are able to find the most efficient resolutions in the least time.

Remote technical support services provided by Progent to businesses in Manchester United Kingdom include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint deployment, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your specified IT personnel and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting utilities created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid restoration of critical files, applications, system images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a seamless supplement to your core IT support resources. End user access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are resolved by your internal support group, by Progent, or a mix of the two. You have unrestricted flexibility to extend or shrink your part of IT support activity as needed. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Call Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network consultants gives your computer users in Manchester United Kingdom fast assistance from an effective support group with extensive background providing phone consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid driver of company productivity, and Progent's aim is to fix and not simply document IT issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Manchester United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming problems before they grow into downtime, remote monitoring can minimize stressful and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a combination of platforms.
How Your Manchester Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Manchester United Kingdom, Progent's phone-based computer support specialists can deliver professional and economical system help the instant your business requires it. More than two decades of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Manchester organization deals with a local freelance support technician or maintains a full time organization that know how to deal with the majority of computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to fix sudden network crises or particularly complex integration problems.

Features of Progent's Remote Network Services for Manchester United Kingdom
Progent's online help, Internet-based repair, network security consulting, and system administration services give companies in Manchester United Kingdom the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the forefront of network support, executing a wide variety of technical projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of detailing and organizing support records allows more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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