Immediate Online Help for Riverside California Networks
Immediate Online Support for Riverside NetworksFor companies in Riverside California, Progent offers online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology needed to resolve most information system issues quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. Unlike typical online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor repairs manage to turn into big bills. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies that permit the maximum level of efficiency for remote technical support and repair for information networks of all sizes. Progent's online support team can connect to your system without breaching corporate security.

Progent's proven technical support reporting system maintains extensive records of all support that Progent's clients have received. Progent's staff engineers have access to the history of all help provided to every Progent customer by any Progent consultant. This archive of anomalies and fixes is organized as a quickly accessible support knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine the most efficient solutions quickly.

Online technical services available from Progent to businesses in Riverside California include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight line of network management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT management personnel and your assigned Progent consultant so that emerging problems can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be used for this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your in-house IT support staff. Client interaction with the Help Desk, delivery of support, problem escalation, ticket creation and updates, performance measurement, and management of the service database are consistent whether incidents are taken care of by your internal support resources, by Progent, or a mix of the two. You have unrestricted flexibility to extend or shrink your share of support activity as needed. Progent takes care of initial deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and training. For more information about ProSight Shared Help Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or revamping your current one, selecting or customizing Help Desk application software to handle the unique demands of your corporation, or adding temporary online staff to work with your in-house Help Desk Call Center resources to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Riverside California instant access to a reliable technical support resource with extensive experience offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a solid enabler of business success, and Progent's aim is to resolve and not just document network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff offers remote advanced consulting expertise and education in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Riverside California online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By exposing possible trouble spots before they expand into crashes, automated monitoring can ward off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate a combination of operating systems.
How Your Riverside Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Riverside California, Progent's online computer support engineers can deliver professional and cost-effective system support whenever your organization requires it. Over two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Riverside business works with a regular independent support technician or employs an in-house IT staff that can handle typical computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to solve unexpected system emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Support for Riverside California
Progent's online support, remote repair, network security expertise, and system management services give companies in Riverside California the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of network service, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Exchange 2010 and delivers powerful new features plus a revamped structure. These improvements favorably impact vital facets of IT like ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and management services for Exchange 2013.

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    Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity disruption, reduces long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating Microsoft-based security designs for IT networks with many locations, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company plan and implement an installation of ISA Server 2004 that meets your information protection requirements without restricting your network.

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