Low-cost Network Troubleshooting from Microsoft and Cisco premier Consultants for Companies in Downey, CA
By offering world-class know-how when you need it, providing specialized expertise for key business applications, providing innovative services like virtual server hosting, invoicing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to maximize the competitive value of your information system and minimize support costs. Progent understands that network security, reliability, and performance are just as critical to small businesses as to major corporations but that smaller companies lack the leverage to spend heavily in information technology and in-house service staffs. Progent's basic value proposition is that no network consulting firm can match Progent's ability to provide the network support your business requires whenever you need it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your business to design and execute your cloud computing strategy.

Main Areas of Expertise Supported by Progent for Business Networks in Downey, California
Progent's national team of industry certified support professionals offers support for virtually all aspects of information systems found in organizations of all sizes. Technologies supported by Progent in Downey include:

Support Delivery Options for Downey, California Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for providing IT support is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Support Model promotes rapid support, thorough service records, dependable follow-up, and tight expense control for a range of network service delivery options that include remote troubleshooting, onsite help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • Onsite Support
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems. To learn more, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, network security engineering, fault tolerant network engineering, virtual server strategies, plus configuration, customization and support for small business programs including accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major system migrations, longer term projects like upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 package, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and malware removal.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can help small and mid-size companies to design, implement and debug the network infrastructure needed to support telecommuters. Areas of network infrastructure where Progent's experts can provide assistance include safe and convenient VPN connections, VDI desktop platforms, router setup, Wi-Fi network planning and deployment, and reliable Internet connections. For information about Progent's network infrastructure support services for teleworkers, see network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for clients to migrate to a different support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT management while achieving world-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the client's possession so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Downey, California Businesses
Progent's size, scope of technical expertise, and familiarity with corporate network consulting allow small and midsize businesses to sidestep the problems related to excessive dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT services, small companies sometimes depend excessively on individual engineers. Though freelance support engineers carry lower overhead than larger IT service organizations and can afford to bill apparently smaller fees, individuals are frequently too busy to respond quickly to critical network problems. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the absence of backup personnel may force your business to wait for assistance in case of a crisis. The more your small business grows, network downtime or problems with line-of-business programs become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. In addition, when independent engineers confront unfamiliar problems, the lack of a large engineering team to fall back on for assistance requires them to train on the job while your organization winds up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Network Solutions
    The majority of smaller service organizations or independent consultants specializing in small company IT consulting may excel at providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT environments with mixed platforms, multiple locations, VoIP systems, remote clients, integrated financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise networks are characteristically complex, support issues demand in-depth knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for industry-proven leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically begin with a network cobbled together on a tight budget. Without a carefully designed basis, a series of ad hoc repairs often get tossed onto of a marginal foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These networks need proper evaluation, smart business analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid foundation to handle critical business requirements and ease downstream growth.

  • Team with Solution Providers, Not Resellers
    Smaller companies require direction and education to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This allows Progent to align consulting services with the real needs of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined technology instead of being based on the true requirements of a small business.

Contact Progent
In case your Downey, California business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's short-term IT staffing services enable you to respond to the need for network professionals without incurring the expense and delays that come with identifying and hiring experienced technical workers and without increasing your full-time head count.

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    Emergency Specialist Cisco VoIP Phones and Jabber

    Progent's CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent's Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web technology for intelligently connecting people, groups and information. SharePoint Server offers a central location for your workers or customers to connect to, manage, distribute and interact with useful data, files, and software and to communicate with one another. SharePoint enables quicker and better decisions, more efficient access across groups and more streamlined business processes. Windows SharePoint Services join workers, clients, workgroups and projects with the knowledge they've developed in a way that makes data easy to locate, download and re-use. Progent's SharePoint experts can help your organization to manage your current SharePoint ecosystem or migrate to the current version of SharePoint Server or to SharePoint Online.

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    Specialist Enterprise hybrid cloud

    Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources along with one or more public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

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    The cluster technology built into the high-end editions of Microsoft Windows Server 2008 has been radically re-engineered to simplify the deployment, setup, and administration of server clusters that provide improved levels of system dependability, protection, efficiency, and versatility. New or improved features include cluster Validation, easier setup and deployment, unified cluster management, new cluster infrastructure for maximum uptime, better protection and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can help your company evaluate the advantages of Windows clustering, plan and implement an installation, train your network support staff to manage your failover clusters, deliver ongoing consulting and technical help services, and produce and test a business continuity plan.

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    For assistance writing, improving, or repairing applications for Windows, any version of Linux, or for the Web, Progent's team of program developers, relational database architects, and software project managers can make sure you get the job completed on time and within budget. Progent's experienced software programmers offer affordable and expert online consulting for jobs as small as creating Vidual Basic scripts for Excel or as challenging as developing mission-critical RDBMS applications based on Microsoft SQL Server or MySQL.

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    Progent can help your business in any and all phases of your migration to Exchange Server 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can show you how to prepare and implement a smooth migration to Microsoft Dynamics GP so that you preserve your information, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize business interruption by designing and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce custom business applications and eCommerce programs that integrate transparently with Microsoft Dynamics GP.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, enhancing and repairing Microsoft SCOM solutions and offer companies of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix serious problems uncovered by SCOM 2012.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

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    Catalyst family of wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi APs, tuning wireless performance by limiting the effect of RF congestion, improving Wi-Fi availability with fast auto-failover, and strengthening security by identifying threats and filtering traffic content according to user class and location. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller technology.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing Microsoft SCOM solutions and offer companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to remediate critical problems detected by SCOM 2012.

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