Immediate Remote Troubleshooting for Los Angeles California Information Networks
Fast Online Help for Los Angeles SystemsFor businesses located in Los Angeles California, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This lowers direct expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many online support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies which ensure the maximum level of efficiency for remote technical support and repair for information systems of any size. Progent's Technical Response Center can access your company's system without compromising corporate security.

Progent's advanced technical support reporting application stores extensive documentation describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services provided to each client by every Progent engineer. This archive of trouble tickets and responses is organized as a readily exploitable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support databases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists can determine the most efficient resolutions quickly.

Online technical support services provided by Progent to companies in Los Angeles California include:

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT management personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files, apps, images, plus virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A broad selection of devices can be used for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a seamless supplement to your corporate network support team. Client access to the Help Desk, delivery of support services, issue escalation, ticket creation and updates, performance measurement, and maintenance of the support database are consistent whether incidents are taken care of by your internal IT support staff, by Progent, or by a combination. Your business has complete flexibility to expand or reduce your share of IT support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software to handle the special requirements of your company, or adding temporary phone support personnel to supplement your internal Call Center group to deal with demanding situations like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology experts gives your clients in Los Angeles California immediate contact with an effective technical support group with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a solid enabler of company efficiency, and Progent's goal is to fix instead of merely record network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For more about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Los Angeles California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By detecting looming issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly service crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on multiple platforms.
How Your Los Angeles Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Los Angeles California, Progent's online computer support engineers can deliver expert and cost-effective IT support the instant your company has to have it. Over two decades of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Los Angeles business relies on a regular independent support technician or maintains an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix sudden system crises or especially complex integration problems.

Details of Progent's Remote Network Support for Los Angeles California
Progent's online help, Internet-based repair, network security expertise, and system administration services give businesses in Los Angeles California the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's experts can provide your organization world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined support software, and familiarity with enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent can assist you to design and execute an efficient transition from a Sun Solaris-based IT environment to a network based on Windows and suited for supporting Microsoft's powerful office productivity suites, business applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application specialists can help you guard your information and minimize business discontinuity by developing an efficient transition strategy that protects your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of current environment, transition strategy and testing, MS Exchange migration expertise, data and application porting, and server and storage system migration and economization.

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    Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, optimizing wireless performance by limiting the effect of RF congestion, enhancing wireless availability with rapid auto-failover, and strengthening security by detecting cyber threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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