Fast and Affordable Online Help for Montreal Québec Networks
Fast Phone Support for Montreal SystemsFor organizations located in Montreal Québec, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. This reduces immediate expenses because solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. Unlike typical online support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that permit the highest level of effectiveness for remote help and repair for information networks of any size. Progent's online support team can access your company's system without breaching network security.

Progent's sophisticated customer support reporting system stores extensive documentation of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help provided to every Progent customer by any consultant. This history of problems and repairs is organized as a quickly exploitable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can find the most efficient solutions in the least time.

Online technical support services provided by Progent to clients in Montreal Québec include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your client-server infrastructure by offering tools for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT management personnel and your assigned Progent technical consultant so emerging problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting tools designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your corporate support resources. User access to the Service Desk, delivery of technical assistance, issue escalation, ticket creation and tracking, efficiency metrics, and maintenance of the service database are consistent regardless of whether issues are taken care of by your internal support resources, by Progent's team, or both. You have unrestricted versatility to extend or reduce your share of IT support work as required. Progent takes care of initial deployment and onboarding of the professional services automation software as well as documentation, validation and training. For details about ProSight Shared Help Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants offers your computer users in Montreal Québec rapid access to an effective technical support group with substantial background providing phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of business success, and Progent's target is to solve rather than just track IT problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers online advanced consulting expertise and training in specific application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out additional information on Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Montreal Québec online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to accommodate your business so your computer support is proactive and automated. By spotting emerging issues before they result in downtime, proactive monitoring can ward off inconvenient and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a variety of operating systems.
How Your Montreal Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Montreal Québec, Progent's online network support specialists are ready to deliver expert and affordable system help the instant your organization has to have it. More than two decades of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Montreal office relies on a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle sudden system emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Montreal Québec
Progent's remote support services allow your Montreal company to realize the advantages of on-call, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most organizations in Montreal Québec, nearby computer support providers, whether consisting of outside consultants or a full-time IT staff, can take care of the majority of technical problems. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these instances, Progent's on-call service professionals offer a convenient, quick, and economical solution to supplement your regular help and to convey valuable knowledge to improve your capability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often rely on individual freelance consultants. Although freelance service people carry smaller internal costs than larger service organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your network expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system is always available.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the success of the business. These badly designed environments need careful assessment, smart long-term planning, and wide IT expertise to upgrade to a system architecture able to deliver the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of documenting and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who won't release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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