Lansing, MI Remote Help from Certified Network Service Professionals
Progent's computer network tech support services can deliver your Lansing, MI business affordable and consistent access to world-class IT professionals. By providing network consulting help when you require it, offering advanced knowledge for key applications, delivering value-added support such as automated network monitoring, and invoicing only for support you receive, Progent offers your Lansing, Michigan company an affordable option for maximizing the productivity of small business networks. Whether you maintain an on-premises system, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to create and manage a robust and safe IT system and to have fast availability of the seasoned consulting usually restricted to businesses who are able to afford a sizeable internal information technology staff.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service group. Co-sourcing can save money and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Core Technical Areas Serviced by Progent for Office Networks in Lansing, Michigan
Progent's nationwide team of world-class experts offers assistance for all facets of network systems found in companies of all sizes. Practice areas supported by Progent in Lansing include:

Service Delivery Options Available for Lansing, Michigan Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's model for providing IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, consistent follow-up, and tight expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve most network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service experts to deliver small companies the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, network security consulting, fault tolerant it system engineering, virtualization solutions, plus integration, programming and support for business programs including financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, extended projects such as customizing an older MRP system to a current MS Dynamics 365 solution, database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like data restoration and virus cleanup.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure needed to support offsite workers. Aspects of infrastructure where Progent's consultants can deliver support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless network planning and implementation, and reliable Internet connections. To find out about Progent's infrastructure expertise for teleworkers, go to infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition easy for clients to transfer to another service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for IT information protection and incident reporting.

The breadth and size of Progent's engineering staff offer a unique array of advantages to customers wishing to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This means that you get not only world-class IT capability, but also a support engineer with proven methods for resolving real-world IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for quick fixes. An additional advantage of by-the-minute invoicing is that customers are less tempted to permit less critical issues to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by each consultant to every client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Lansing, Michigan business wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Les Kent has a 35-year history of effective technology integration, executive administration, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions during his time as as a system designer, programmer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and major corporations.

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