Monterey Peninsula
Santa Cruz, Scotts Valley, Aptos:

Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Progent's IT consulting clients in Santa Cruz and the Northern Monterey Peninsula area include insurance brokers, legal, accounting and real estate service firms, product development companies, and small-scale manufacturers. Progent's most popular services in this area include turn-key outsourcing of IT management, designing and implementing low-maintenance network infrastructures, and emergency on-site support.

The limited availability of professional, full-service technical support companies in this area forces many small businesses to resort to consultants who may not have the depth of expertise or access to additional personnel to respond quickly to emergencies or implement end-to-end solutions that really leverage IT. Progent's network of Microsoft-certified experts makes it possible to provide the right people when you need them.

Progent: Your Microsoft Certified Network Service Experts
For over 20 years, Progent's computer support experts have been the top source of affordable Microsoft Windows consulting, Cisco network technology integration and IT consulting services for businesses in the and Silicon Valley. Whether your small business requires emergency technical help from a certified expert, a network engineer, or a software programmer, Progent is your best source for IT support services such as e-mail and messaging migration and support, system security evaluation and enhancement, Helpdesk outsourcing, specialized application design, virtual server help, live online instruction for Microsoft Office and Office 365 apps, and fault tolerant system solutions.

As a Microsoft-qualified computer consulting company, Progent offers companies in the Santa Cruz neighborhood enterprise-class IT support expertise as well as online or onsite technical support for environments powered by Windows and Cisco technology. Practice areas offered by Progent cover Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and migration expertise and Microsoft Windows Server 2008 upgrade support to create a solid foundation for your IT network, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server integration and Exchange Server 2010 management to provide an advanced messaging solution, SharePoint assistance to facilitate collaboration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 consulting to harness your key corporate data, Dynamics GP software education for timely management reporting, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for proactively monitoring the health of your information system. Progent can in addition provide Cisco Premier network consultants to help you maximize and support your connectivity infrastructure.

Other onsite and remote IT services offered by Progent to clients in the city of Santa Cruz include senior project management consulting, iPhone integration and management, Google Android phone integration and management, Blackberry support and Windows handhelds integration, site design for Wi-Fi deployment, DBA and software programming services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL consultants, virtual server design and support from certified Windows Hyper-V consultants, VMware vSphere planning and deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization design and management, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT management personnel and your Progent consultant so emerging issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of real-time and in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable transparent backup and fast restoration of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

• ProSight Shared Support: Outsourced and Shared Call Center Services
  Progent's Co-managed Help Desk Service offers a smooth extension of your in-house IT support group. End user access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the service database are consistent whether issues are taken care of by your core network support staff, by Progent, or both. You have complete flexibility to expand or shrink your share of technical support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and education. For more information about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services permit your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

On-premises Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the seismically-stable Natomas area of Sacramento, CA. If your business is currently using the QTS Data Center as a colocation facility or if your company is considering moving your primary or offsite backup equipment to the QTS Sacramento Colocation Center, Progent offers a variety of affordable consulting services that include data center migration, equipment installation and updates, network optimization, comprehensive project management, virtual server configuration, offsite network monitoring, centralized network administration, application development, disaster recovery planning and testing, data security evaluation, and the support of the Progent Test Lab. For more details, see Progent's consulting services at the QTS Data Center.

The Progent Test Lab is a lab at the QTS Colocation Center with a collection of advanced computers and network equipment able to be utilized remotely or on premises to accommodate system testing, assessments, capacity testing, forensics, business continuity planning, training, and other purposes to help Progent's customers succeed with major projects. For more information, visit Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

Round-the-clock Local Support Options
Progent offers optional around-the-clock on-line or on-site computer support and information technology outsourcing services in these cities in your area:

• Santa Cruz
• Scotts Valley
• Aptos
• Watsonville
• Capitola

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of computer support, information technology outsourcing, or high-level expertise from a Progent professional, call 831-600-4300 or visit Contact Progent.